The food I got seemed microwaved, the steak was too tough in the nachos. The biggest issue was…read morecustomer appreciation/satisfaction. The website and the menu show $7 frozen drinks on Thursday's. I haven't been in years before my recent visit so I went based on posted info and ordered 2 frozen drinks after asking the waitress if they were in fact $7. She acknowledged they were. Get the receipt and they both show as $9.99. The issue was that when we politely asked why the manager just dismissed us and said they don't do it anymore even though we confirmed it three different times based on their ad and waitress knowledge. No they did not change the price or discount it. So we just paid,left, and won't be going back. It's the principle. Yall enjoy the mid food and dishonest customer service.

Kara was very nice and persistent about doing her job. Was very good at service attitude was great…read moreand food came out fast and hot with very quick refills. Definitely recommend on coming back for the food and the great service.

We came here after leaving the Liberty vs JSU football game. This isn't a big establishment and…read moreit was quite busy during our visit. As a first timer, I found their menu to be slightly confusing. I ended up with the rocket burger snack ( add bacon & tomato, no rocket sauce). It came with fries. My guest had the chicken finger basket. It came with fries and you could also pick baked beans, slaw or more fries. They opted for fries and slaw. Our food took a long time but like I stated , they were veryyyyyyy busy! We enjoyed our meal pretty well. The Rocket has been around since 1958, so it was pretty cool to have visited here while in town. Only knock , music too loud that it's hard to hear your number called. The staff were all really nice!

I do not understand why so many people have positive things to say about The Rocket. I've given it…read moreplenty of opportunities to impress, and it never does. My latest "Rocket" burger was comprised of broken patties covered in too much lettuce and ketchup, and the onion rings (not beer battered because they were out) were bready and unedible. We spent $30 on burgers for two, and it was just awful overall (including the static-filled country music radio station playing loudly in the background). Add to that the long waits I have ALWAYS experienced regardless of the time of day or day of week, and I'm so done with this place. I think people have some nostalgic love for The Rocket, but it's time to realize that it no longer represents good food or service in our area.

Great hot served food. Excellent service. Great place to eat. Clean and brand new restaurant.read more

The jalapeño burger is the bomb!! Wish they had more locations. Letter limits should be the max…read morenot the min!!

Stopped by to try out Sonic's new pulled pork sandwich. I wasn't expecting a whole lot, but I was…read morepleasantly surprised. The sandwich had Smoked pulled pork smothered in cherrywood smoke sauce and topped with crinkle cut pickles between a toasted brioche bun. The sauce has a small amount of spicy heat, but I enjoyed it. The pulled pork is tender & smoky flavored. The portion size was fair enough at the $3.99 price point and the brioche bun was soft tender and warm.

Twice we have ordered just drinks and they have been wrong. A diet Dr pepper with strawberries and…read morea regular coke. Dr Pepper was not diet but the coke is. How hard is it to get that right? Plus I don't like the new fries.. that's all

Good location. Food was prepared quickly and correctly. Staff was friendly and engaging. Restaurant…read morewas clean and well organized. Will return.

I'm from the Attalla/Gadsden area, and my grandfather and I only come to Jacksonville on a…read moresemi-frequent basis since I have a periodic job on the JSU campus, and each time we've eaten here, we've walked out satisfied and happy every single time. Tonight's visit was probably the most pleasant out of all the times I've been there. Our waitress, Hannah (she allowed me to use her name) instantly knew the drink I usually got (a Cherry-infused Sprite) even though I hadn't been there in many months, which both surprised and pleased me. I've had Hannah as a waitress before a couple of times, but I was so impressed with how nice and polite she was, and how accurate she was with ensuring our order was correct. Another waitress also still remembers what I usually get, which shows you how much these people care. During this visit, I had the usual: a Texas bacon cheesesteak melt with light onions and a pack of Waffle House sauce to drizzle on it, and for the first time, I also got a peanut butter waffle with chopped up bacon on it. It was fantastic! Everything was cooked to perfection, and it was delicious as usual. There hasn't been a time that we've been dissatisfied, ever. As my grandfather and I were waiting on the customers in front of us to pay for their meal, the head chef who was an older woman had a very friendly conversation with my grandfather, which pleased me even more in terms of how friendly and welcoming the staff is. This particular Waffle House location is easily the best out of all I've been to, and this will continue to be our go-to location to eat when we're in Jacksonville.

Service and food was very good. Everyone went out of their way to make sure our visit was pleasant…read moreand enjoyable.

Showed up for lunch at about 5-10 minutes until noon. Six or seven tables were occupied. Every…read moreempty table was filthy. Completely ignored. Finally just seated ourselves. Waited and waited and still no one said a word to us. The next server that passed by we asked if we could get some menus, to which she replied "as long as you know it'll be at least an hour before you see any food." And you complain because you're not getting rich on tips? SMH ‍

So we went here and it charged our card at and took the balance out, but didn't pay for the food…read more So we had to make another $23 payment so we ended up paying $46 for 2 meals. Then we were told to come back the next day for a refund if it didn't come back, but when we came back, they said they can't give the refund, and when we called to tell a manager about the issue, someone had attitude, interrupted, an hung up on us while we were still talking. No customer service skills, no polite behavior, very unprofessional, childish, and flat out rude.

Jacks in jacksonville passed food out to the car in front of me and they passed it back in the…read moredrive thru. Then the burgers I ordered were suppose to be ketchup only and I got them with cheese. She wanted them back. I told her that was a health violation to take food back like that. She said she had to have them back. Clearly this happens a lot.