1. WOW Café

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Jacksonville, AL

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WOW Café

5.0 (1 review)
Closed • 4:00 pm - 11:00 PM

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9 months ago

The place gets busy mostly during the weekend and at night good food takes time to get food sometimes

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Huddle House - $1.19 for A PIECE OF CHEESE?!?!

Huddle House

2.9(16 reviews)
1.4 mi
•$

When my grandfather and I occasionally come here, it's almost always satisfactory, but for some…read morereason, this visit wasn't very pleasant. It was slightly laughable to me, to be honest... We walked in around 11:30 PM and it was at least 10-15 minutes before the waitress took our order or at least acknowledged us. There were only maybe three other people here (at the most) and the employees were having all kinds of chit-chat and didn't really welcome us either. When our waitress came to our table, she asked us what we wanted to eat, but didn't ask what we wanted to drink. I asked her if I could choose a side to go with my HuddleBurger with bacon, and she didn't know if sides even came with it, and I could tell she didn't know the available sides by heart either. I requested a peach flavoring-infused Mtn. Dew (they have flavoring for the milkshakes I assume, but I like having them mixed in my soda), and she said they didn't have any of that. I knew it (along with other flavored syrup bottles) was behind the counter and showed her they did have it, so she remade my soda. I just think that if you're an employee for a restaurant, you should at least know the menu and other options in the restaurant well enough to be able to tell a customer what they want to know right away. Soon after our order was taken, my grandfather quietly told me "we made a mistake tonight". The waiting time for our order was decent. When my HuddleBurger with bacon arrived, the majority of its condiments were put on the side even though I only asked her to go light on the tomatoes and lettuce. I also ordered a side salad and I never got it until I told her about it, and by that time we were almost finished with our food. The waitress was kind, but I think she must've been really new. I'm not saying this place is bad by any means, because the food has always been good, but I think it was just this employee in particular that made this visit interestingly different. I'm not mentioning names but you'll be able to tell who I'm talking about if you get her as your waitress. I should also mention that the inside of this Huddle House location was mostly clean, and the temperature was comfortable. Despite tonight's disappointing visit, I will continue to come here since the past 10 or so visits since early-2017 have been pleasant, but I hope my next visit will turn out better.

Service and food was very good. Everyone went out of their way to make sure our visit was pleasant…read moreand enjoyable.

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Huddle House - Standard menu

Standard menu

Huddle House - 10-piece buffalo wing dinner

10-piece buffalo wing dinner

Huddle House

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Jack's Family Restaurant - They put my gravy in the bag

Jack's Family Restaurant

1.3(18 reviews)
0.9 mi

I don't normally leave reviews but I was so disappointed in my service that I felt the need to this…read moretime. I went through the drive thru and placed my order. The lady told me it would be 6 min wait for the chicken and I said that was fine. I pull up, pay, and then they ask me to pull ahead and they will bring it out and I do. 22 min later!! I am still waiting so I get out and go in. About 2 or 3 min of standing there a lady turns and says "Sorry, waiting on fries" and then turns back around. Fries? Why am I waiting on fries? She keeps her back to me for the next 5 min while I wait. After another 5 min I finally receive my food. No offer to comp it, no offer of a drink while I waited, not even an offer to throw in a pie! Worst customer service!

So we went here and it charged our card at and took the balance out, but didn't pay for the food…read more So we had to make another $23 payment so we ended up paying $46 for 2 meals. Then we were told to come back the next day for a refund if it didn't come back, but when we came back, they said they can't give the refund, and when we called to tell a manager about the issue, someone had attitude, interrupted, an hung up on us while we were still talking. No customer service skills, no polite behavior, very unprofessional, childish, and flat out rude.

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Jack's Family Restaurant - Sausage

Sausage

Jack's Family Restaurant - Jack's Chocolate Gravy. No.  Just NO.

Jack's Chocolate Gravy. No. Just NO.

Jack's Family Restaurant - Jack's Chocolate Gravy - a new thing they are trying.  "Lick the bag...."

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Jack's Chocolate Gravy - a new thing they are trying. "Lick the bag...."

WOW Café - tradamerican - Updated October 2026

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