I have been to this salon several times...with appointments...and have never had a problem…read more However, today I had an appointment with Chuck. I was a couple of minutes early for my 12:15 appointment. When I went back to the pedicure area, Chuck had another client in the chair and it was apparent he wasn't close to being finished with her. There didn't appear to be another tech to be able to do my pedicure. I pay good money for their services, and I am a generous tipper. Yet, no one seemed to care that I was going to have to wait at least 30 minutes. This was a Sunday afternoon, and they open at noon. I had received a confirmation from the salon for my appointment time. WHY would you start a client, knowing you have a fairly regular client coming in in 15 minutes? I live in Lexington, and I drove 25 minutes to get to the salon. I make appointments for a reason...I have other things to do. I do not show up late for them. I left without the service, and do not plan on going back.

Poor customer service from Jason. Unnecessarily rude and unpleasant today (Sunday afternoon), so I…read moreleft without getting serviced. I'm a fairly regular customer here, but do not have to be suggested to an unwarranted attitude and snarky comments.

Greg and Ray are wonderful. They listen to your needs and work in tandem to my desires.read more

My visit to Koru Touch was truly an awesome spa experience. While I had to drive 2 hours to get…read morethere, it was well worth the extra time and effort. I scheduled an appointment with Greg for some body hair removal. He sent me a note ahead of time inviting me to come early to take advantage of the sauna and steam room. The locker room was comparable to what you might find in a fine hotel. It was well appointed, immaculately clean and fully stocked with towels, robes and a variety of products. After a relaxing siesta in the sauna and steam room, I showered and met Greg for my scheduled service. Greg showed me around and told me briefly about some of the other services offered within the spa. When we got to the treatment room, we discussed the specifics of what body hair I wanted removed and he carefully explained his techniques, which proved to be the most comfortable I have ever experienced. He worked fast, yet he kept me perfectly relaxed throughout the process. He paid careful attention to detail and blended the remaining body hair so everything looked completely natural. This is a first class facility and Greg is a master of his craft. I highly recommend Koru Touch and Greg to men or women looking for body hair removal or other spa services. You will not be disappointed!

First of all, I have been coming here for several months at this point and was completely shocked…read morewhen I saw the salon rating here. This place is incredible. I notice many reviews are 3+ years old, I can only assume a possible change in management. Please trust, give this salon a try! I am new to having a scheduled wax maintenance. I stumbled upon this salon when searching for local salons and booked an appointment online. Booking was easy and communication reminding me of my appointment was timely. The day of my first appointment, I was asked to arrive 10 minutes early to fill out new client paperwork. Once the paperwork was complete, I was guided to my room. My waxologist explained everything to me and stepped out for me to get ready. Once she returned, she guided me every step of the way through my wax. She was kind and patient understanding this was my first. The experience was great and the results were excellent. Immediately after my appointment was finished, I scheduled my next appointment and created a timely cycle that fit my needs. Overall, I have visited this salon more than a few times and every experience has been perfect. I highly recommend Radiant Waxing as your go to wax bar in Winston!

I scheduled a waxing appointment in February, but I was not assigned to the wax specialist I had…read morespecifically requested. As a result, the service I received was unsatisfactory. The staff acknowledged the issue and told me I could reschedule with my preferred wax specialist. Unfortunately, I had to travel out of town before I was able to do so. To date, I have not received a refund or credit for the remaining balance of the service. Additionally, I was treated disrespectfully throughout the process. The director, Khadijah contacted me and, rather than working to resolve the matter professionally, attempted to argue with me about my concerns. She initially offered me a promotional service at another location to make up for the experience, but later withdrew that offer, stating she could not honor it. It appeared that the decision was made out of spite rather than as part of a fair resolution. Overall, I am disappointed with how this situation was handled. I expected professionalism, accountability, and appropriate customer service, but instead experienced poor communication, disrespect, and an unresolved issue.

I have going to Jamie for years and she is wonderful! She is…read morean excellent esthetician who knows what your skin needs. She is also a very special woman. She is passionate about what she does. Her location is easy to get to. I recommend her highly.

Blue Aloe has been a staple for my "self care soft girl era" for almost four years now. Jamie is…read morealways so sweet and professional. Such a cute atmosphere, aesthetically pleasing and clean. I've gotten almost every service she provides, waxing, tanning, lashes, and even eye brow lamination. If you're in the triad area, she's a must to visit for your next self care and maintenance needs! Did i mention the deals and promotions she runs!! Tell her Maliyah sent you!

Rebecca was wonderful. I would definitely recommend for a facial and the organic products are…read morefantastic. Thank you.

I am so thankful to have found Shannon! Hands down the best in the business. I moved here from…read moreAtlanta for a job and adding her to my routine makes all things well with my soul and my skin. I see her once a month for microdermabrasian and extractions. The facial is so relaxing. I hardly ever wear makeup anymore and it may sound vain, but I feel really beautiful! My mother and friends can't wait to come visit me in Winston so they can make an appointment with Shannon. I have referred a co-worker and people in my building only to have them say they wished they had been her client their whole adult lives. She also does my waxing and it is so much less painful than shaving and other waxing methods. My first Brazilian wax took my breath away. No warnings, no distractions...it was truly what nightmares are made of...so Shannon's attitude and methods make it a much easier process. Take care of your skin and the rest of your life will make more sense.

I've been attending laser hair removal treatments for my PCOS Hirsutism with Ideal Image on S…read moreStratford Rd. They're so kind, welcoming, and supportive. I adore this company and the confidence they have helped me obtain. Every single time I leave I am left with a euphoric feeling, a smile, and wonderful results. Thank you Ideal Image staff for your gift of exemplary patient care!

I had a horrible experience! went for botox and was left with one eyebrow waaaay higher than the…read moreother and had to go back 2 weeks later to get it fixed (they used from my bank to fix!) Ended up with my eyelid drooping heavily. They are refusing to take any responsibility on their lack of experience that caused these 2 reactions to my face. They refuse refund and keep pushing other services and products as an exchange that I don't even need or use. Other medspas even agreed that it was their clinicians, not the botox that caused it. Please do not go! Even if you have to pay more, it's better to have someone with experience than none!

I had a wonderful experience with Hailey, the esthetician. She did a lash lift and was very kind…read moreand attentive. This whole office was beautiful and you can tell the staff and owner take pride in what they do. Highly recommend. Thank you again H for my great experience!

After over a year of being quiet I feel the need to speak up to eliminate the possibility of…read moresomeone being in my position. I called to schedule filler consult for my under eyes and the receptionist ( I wish I could remember her name) was such a sweetheart! They were able to get me in fairly quickly! The downside is Dr. Summer. She came in and already had selected the filler we were going to use. She did not discuss why she chose that filler or anything about it. In her defense, I should've asked. But I was trusting in her. We move onto the procedure and she used the canula technique to minimize bruising however she jabbed it into my under eye, she said it was difficult to get it in bc I had thicker tissue in that area - which is not the reason it hurt. My new doctor has done my under eyes twice, both pain free. I get faint around needles sometimes so I was starting to feel faint and hot and I let her and the assistant know. The assistant was a brunette woman who was very kind and patient. She got me an ice pack and reclined me. However, Dr. Summers rushed me to recover. I was still hot and faint when I gave her the OK to proceed since she seemed to be in a hurry. This experience was traumatic. I was on the verge of crying between feeling faint, nauseous, and rushed by Dr. Summers. After the visit I enjoyed my under eye look! No more tired right? Well yeah no more tired but what about the blue and yellow bruising that never went away? My new doctor informed me my bruising never went away bc my under eye area was over filled and I should've used a filler that was less dense. My new doctor is Dr. Dulce Mascariñas and she dissolved the filler placed by Dr. Summers and a month later refilled my eyes with half a syringe and then finished the remaining product another month later. Thanks to her I finally look refreshed. I do not think Dr. summers is a bad doctor. Maybe she was having a bad day, we all do. However the care I received is NOT one I ever desire to have again. Always ask your Dr why and what filler they are going to use. And do not let them push you to recover from fainting. I've had a few cosmetic procedures and have never experienced anything like this.

I called to book an appointment the same day ... I was in the phone at 12:20 to make the 1:30-1:40…read moreappointment I also said like 3x I live 30mins away cause I have work at a certain time. I arrived to be told oh she's sick she's not able to do service... so nobody thought to give me a call to cancel??? Weird

Kayleigh has been doing my lashes for the past few months and she's wonderful! She's so friendly,…read moreand time flies when you're in her chair! I get so many compliments on my lashes!