Scam.... Many expensive add-ons. Your insurance is not good enough. You must take ours for 85 to…read more100 a day plus at least 25 dollars a day for the tool reader. So plan on an extra at least 100 a day tack on before you walk out the door..... Scam....

This place has so many hidden fees. The final price is almost the triple of my booking fees. Run…read moreaway from this company.

We left our daughters brand new iPad in the car. We had little hopes but they found it and shipped…read moreit back to us (we had to pay $50). Still saved us the aggravation of buying a new one. Thanks Alamo!

Alamo gave my car rental away, stranding me in Orlando with my family for six hours. After…read morecontacting the five or so other rental car providers (who were all sold out), I managed to get out of Orlando in the only car available - a luxury car from a luxury rental that was 40% more, but was also the only way I was going to leave the city. Now, to be fair, I was thirty minutes late to pick up the car, and I imagine somewhere in the terms of service they tell you that Alamo provides you twenty-nine minutes to pick up your car or they will give it away. However, it was not awesome to be stranded in Orlando for six hours when every other car rental was sold out. For something that can be so impactful to families, a company that cares about its customers could send a text or email warning you that they're giving your car rental away. Another way to show you care about customers is to state very clearly -- you have twenty nine minutes to pick up a car rental from Alamo, or they will give your car away. So, to be clear to everyone reading this: You have twenty-nine minutes to pick up a car rental from Alamo. They will not call you or warn you. You will not know that your car has been given away. They will not be helpful on the phone. I'll never, ever rent from Alamo again.

Wow, lots of bad reviews here. So, I can personally share that I did not have a horrible…read moreexperience. I will say they seemed pretty understaffed, so the wait times were longer than ideal when trying to drop off and catch a flight. Took a while to get the car as well since there was a line of people waiting for their vehicles. I actually messed up with our reservation and booked it for 7:30AM instead of 7:30PM and didn't realize it until we landed in Orlando. I called NextCar as soon as we landed and explained my error. I think I spoke to someone at a customer call center. They were very accommodating and courteous as I explained this was completely my brain fart error. When we arrived at NextCar from the airport shuttle they have, I was able to hurry into line, which was helpful with timing since the process did take a little while. The gentleman who helped me at the counter was also very courteous. I once again explained my booking time error and he was very helpful. We ended up with a compact SUV instead of mid-size, but I was honestly grateful for that since my initial reservation was essentially cancelled due to my error. I ended up adding the $12/day toll pass which was kind of a waste, but we needed to drive to Daytona and I was not familiar with the route/toll situation and wanted to be safe. They do place a $500 hold on your card and I can confirm that did fall off after a couple business days from surrendering the vehicle, as promised. You have the option to purchase their insurance or use your own. Thankfully we have Progressive and I already had that app on my phone. I logged in and the gentleman who helped me navigated to the information they needed. This wasn't an issue for me, but the guy at the window next to me was having issues with that part and seemed frustrated. So make sure you have proof of insurance - I think it was specifically the Declarations page. I def recommend double checking their site to make sure you have what you need prior to your travel. I'd say it would be a 3-star experience, but I added a star because of them being so accommodating with my booking error that I was very transparent about. The rental price was extremely competitive compared to all the rest, so I think it's a "you get what you pay for" type of thing. Overall pretty clunky and not sure if I would use them again because my husband is pretty impatient, but if you don't mind longer wait times for a lower cost, then it fits the bill. The person who brought our car out is the only name I got. His name was Harold and he was extremely courteous. Thanks Harold and thanks to the nice gentleman at the counter!

If zero was an option. This location will perpetrate FRAUD on you. They claimed a cigarette sensor…read morewent off in the vehicle. The reading was off the charts, 120,000 micrograms, meaning I had to have smoked 8 cigs in 4 min. Was charged $450 They claimed that I damaged a tire upon return. Tire had 11 shaved scratches on the sidewall that somehow did not produce a flat, yet NO DAMAGE TO RIM. When I picked up the car I was upgraded to this one, it was 10pm, dark and parked tightly between two other vehicles, I was told to check the car for damage and mark it, I checked for scuffs etc but would not have noticed scraps on black tires in unlite parking lot at night. Was charged additional $250 I called the company to complain and get refunded and they shunned me, refused to respond to my credit card company. Now they respond here pretending to want to help resolve the issue. DO NOT RENT FROM NEXTCAR FRAUDSTERS!!!

I spoke with Santiago in Columbia as my bill was inflated. Be very careful. They will tell you…read moreone thing and charge you another. When trying to rectify things there is NO customer service. This company deserves a 0 star rating but the minimum is 1 so I give it 1star. Buyer beware.

I really need to give this a 6+ star rating! Danielle saved our trip after Orlando Experiece by…read moreJoseph car rental, which we booked through Booking.com, told us they didn't have a vehicle for us although they have already charged our card! Danielle is professional and very pleasant to work with. And her vehicle was reliable and spotless. Thank you again Danielle! By the way, we asked around about Orlando Experiece by Joseph, even the car rental companies at the airport. No one has heard of this company.

Car ran well. Shuttle picked up at airport and the drivers were very friendly and prompt. No issues…read morewith the vehicle and it was reliable and safe..

I made a reservation. The transportation to and from the airport was excellent. I did not like the…read morevirtual pick-up process and had a difficult time understanding the representative. I paid a price up front and then was hit was hidden charges at the time of the rental. The security deposit return was a long process to refund my deposit. I would not rent from them again, nor would I recommend renting from them to anyone. Do not expect to be able to talk to a human - every conversation is done virtually or through text messages.

Service was great, Victor Vazquez took really good care of us. car was in perfect condition.read more

DO NOT rent CARS with OtoQ 1- It took one hour and twenty…read moreminutes for the shuttle to pick me up from the terminal. 2- The original rental was $116.00 per a week. 3- When I got to the rental counter, they tried to charge me $38.00 daily for the unlimited tools pass. 4- They also were pushing me to use their insurance, even though I have full coverage. 5- The total bill became over $800.00 for the rental. I refused to complete the transaction due to these predatory tactics.  6- I am also concerned that Priceline.com is failing to properly vet the credentials of the small rental companies they list on their platform. 7- Also, I'll file a complaint with the Orange County Consumer Protection: email fraudhelp@ocfl.net.

Horrific service. Their website listed the pickup location as the airport itself. That is not true…read more They promised to pick me up and drop me off at the airport, but they refused to take me back to the airport at the end of my trip, which meant I had to pay extra for a taxi to take me, which meant I really didn't get a "discount" by using this service at all! Honestly I would have had much less of a headache if I had just gone with Enterprise at the airport. Horrible, horrible service.

Called and spoke to a very nice team of people who help us with our rental. Very professional and…read morecustomer service focused. Called and spoke to Alisa store manager gave us discount and was very nice and helpful. Strongly recommend before you get treated rudely by the big rental car companies. Call Discount they answer the phone and want to make you happy. We are very happy !! Thank you

I reserved my car online and it is seamless checking in online. You don't even have to stop at the…read morecounter. I was able to walk right across to the garage. I ordered the we pick for you package. It was less than or the same price as a compact car. I like surprises occasionally now and then. This one played out nicely. I got a Hyundai Sonata that was perfect for my stay in Florida.

Absolutely terrible experience. Arrived late due to delayed flight, only to find out all vehicles…read morewere oversold and rather than approving an upgrade to get us on our way, the manager flat out denied the request and said we can wait for the 'class we paid for'. Unreal and a terrible way to treat customers. Adding an update to say the finally came through with a spacious minivan which was very much appreciated, however it did not make the overall experience much better.

Reserved a vehicle through Priceline. I was assigned Hertz Rent a car. However, when I arrived at…read moreOrlando Airport, my rental was changed GlobalCar Rental. I was very skeptical at first but when I checked in, they explained everything and put me at eased with any hidden fees or extra charges. We rented the vehicle for 6 days and I was very pleased with the 2025 Toyota vehicle and how good it was with fuel. My flight departed early and the rental office wouldn't be open so I was told to take a video of the vehicle and turn the key into a black box, just outside their office. When I got back home, I was expecting other hidden charges but I was wrong!

We had the same experience as other reviewers here. Charged us for supplemental…read moreInsurance even though we had our own. Told Us we had to pay $20 per day for tolls when we didn't even go through tolls every day. What should have been $180 for the week ended up being over $400. When I challenged the fact that this practice was very deceiving a woman working there threatened to cancel my reservation. Tried to give me a Toyota Corolla and tell me that's a mid size car. Highly recommend taking your business elsewhere.

I had a great experience with Sixt rental cars at Orlando International this past weekend while…read morevisiting fam for the weekend. As soon as I approached the car rental area at the airport, I was flabbergasted at the seemingly never ending line at the other rental car companies. Seriously, there must have been 40 families in line. At Sixt, there was literally only 2 people ahead of me. I booked ahead via Expedia, which I almost always do when renting a car, especially at an airport rental. They gave me a 2025 Toyota Rav4 hybrid, which was an absolute rockstar during my trip. It was comfortable, had great gas mileage and handled the road quite well. I will definitely be renting from Sixt in the future, for sure.

It should be called scam rental instead of sixt rental. They send us an estimate for damages on the…read morecar we rented. $1500. Stay away from this company at all costs! They "scan" the car with some sort of imaging machine that enlarges a typical chip from wesr snd tear. No good!