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    Kelly's Magical Vacations

    5.0 (1 review)
    Open Open 24 hours

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    3 years ago

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    Resort Tours & Accomodations - Our living room at Silver Lake Resort

    Resort Tours & Accomodations

    1.9(8 reviews)
    5.1 kmHorizons West / West Orlando

    Considering the state of the country and in particular, the disaster that will be unfolding in…read moreFlorida in the coming weeks, months, and year we decided to cancel our Florida Vacation Rental that we had put a deposit down on this past fall. Today I called to cancel and spoke with one of the rudest people in my life. The lack of understanding or compassion she showed was astounding. I had said that our income was negatively affected due to the ongoing humanitarian disaster unfolding and that we would like our 498.00 back. She sneered "you're well past your 30 day cancellation and there is nothing I can do" I asked if she'd like to speak to my attorney regarding this matter and she said "you do what you need to do". This company is a scam and if I lived in Florida I'd be filing with the BBA. Horrible company. HORRIBLE. What a scam.

    About a year ago I signed my wife (at the time fiancé) and I up for a Florida vacation at a Comic…read moreCon. A week or two later I was contacted by RTA telling me we had been selected for a 6 night, 5 day stay at Silver Lake Resort in Kissimmee, FL. After explaining all about the trip and resort, I asked the big question... "Is this free?", that's when I found out it is just an "extremely discounted" vacation package for $498. I was a little disappointed, but after looking up what a trip like that would normally cost, we decided it sounded like a fun way to have a cheap "mini-moon" after our wedding in October. After the phone call I took to Google to search "Resort Tours & Accommodations." That is when I was met with a barrage of horrible reviews exclaiming that the package as well as the company was a complete scam. This was when I first understood they would try to sell me a timeshare... I was mortified. My first thought was I need to try to get my money refunded immediately. Many negative reviews said they attempted the same but got ahold of a woman named Barbara who refused to give them a refund and insulted and belittled them on the phone. Through my anxiety I read every review on RTA I could possibly find on the internet. Unfortunately, the negative seemed to far outweigh the positive. But I noticed a couple trends... All the negative reviews were from people who never actually took the trip. They all either said they attempted to get a refund and were met with resistance and insulted by RTA, or they hadn't even purchased the package and came just to say they believed the company was a scam for having the audacity to try to charge them $498 for a vacation they believed was free. Another thing I noticed is that RTA responded to every negative review with their side of the story. And all positive reviews said they took the trip and it was great. I decided I would just try to call for a refund. Fully expecting to be berated by a woman named Barbara I had to really psych myself up. But when I called, I spoke with a man named Gerald. He was as calm and nice and immediately offered me a refund without question. But also gave me some incentive to keep the package. I discussed with my wife and we decided for the price, the trip was worth the risk. Come closer to the time we planned to take the trip, I called RTA, booked our dates at Silver Lake without issue. Every time I called them I never had a problem getting someone on the phone and they were always kind and helpful. As long as you READ the rules and meet a few simple requirements, you will have no issues booking your trip. The RTA package says you're required to sit through a 90 minute sales presentation (timeshare pitch). I had read timeshare pitch horror stories online so I was worried it would be a nightmare experience. We arrived at Silver Lake on a Sunday and our pitch was for 8:15am Monday morning. Come time for the pitch, we listened, decided against purchasing and were out after 110 minutes. We got $200 in entertainment credit for attending, and were able purchase Disney World tickets. As for Silver Lake Resort, it's beautiful with a lot of great amenities and entertainment. We loved our condo, the huge pool, game room and tiki bar. Plus, it's literally 5 minutes from Disney and about an hour from the beach. The staff is also very friendly. I know this review is incredibly long, but there is a lot of unfair negativity on the internet about RTA and their intent. They want to help the resort sell timeshares but also give you a cheap vacation. You are not required to buy one. I cannot guarantee everyone will feel the way I do, but this is simply what my wife and I's experience was, and it was great. Thank you for the great memories RTA.

    Photos
    Resort Tours & Accomodations - Vent in our room from our vacation that we won from RTA

    Vent in our room from our vacation that we won from RTA

    Resort Tours & Accomodations - Nasty tiles in our room that RTA put us in

    Nasty tiles in our room that RTA put us in

    Resort Tours & Accomodations - The walls and the trim in our vacation we won to Daytona fla from RTA(SCAM SCAM SCAM)

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    The walls and the trim in our vacation we won to Daytona fla from RTA(SCAM SCAM SCAM)

    Kelly's Magical Vacations - travelagents - Updated May 2026

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