Car ran well. Shuttle picked up at airport and the drivers were very friendly and prompt. No issues with the vehicle and it was reliable and safe.. read more

I made a reservation. The transportation to and from the airport was excellent. I did not like the virtual pick-up process and had a difficult time understanding the representative. I paid a price up front and then was hit was hidden charges at the time of the rental. The security deposit return was a long process to refund my deposit. I would not rent from them again, nor would I recommend renting from them to anyone. Do not expect to be able to talk to a human - every conversation is done virtually or through text messages. read more

Ipcompany called United Car Rental at Orlando airport. After waiting an hour for a shuttle (other companies had shuttles running every 15 minutes.,as promised) I was met with the "we don't have your reservation" scam. Through the hour and a half long digital agent process they worked to rebook me in their system, requesting me to show them my credit card, in which they took screen shots of as well as all my insurance information. After back and forth with some digital customer service, the agent told me I needed to pay additional $550 to cover things that my full-coverage personal insurance does not cover. This is something I have never heard of or run into at other car rental companies. At that point, the scam was in full effect. I gathered my items and shuttle back to the airport to rent from a reputable company who I could trust. Have it been known we were not the only person in the hour and a half span that left with no car. For your own travel satisfaction, I would NEVER suggest you use this company. I would also recommend anyone who use this company to report them. Something does not feel right with this and I am constantly checking now for credit card fraud. Absolute travel, nightmare, and horrible way to begin a vacation. read more

Brief Summary: This is a predatory Orlando business targeting travelers. Upon arrival they tell travelers they cannot honor their original car rental reservation and must instead make a new reservation at the current day rate, which is hundreds of dollars higher. Details: The car rental agency operates under the following names: MEX rent a car, NEXTCAR, Facility rent a car. Zoom rental car, Stride rent a car. While they use a variety of names, in reality it is all the same business and location. When travelers arrive, the perpetrators will claim that their reservation wasn't processed by the original booking site (Expedia, Travelocity, Priceline, Booking.com, etc) and that they no longer have a vehicle available. They will then tell travelers they must cancel their original reservation and rebook with one of the "other companies" on site at the current daily rate, which is hundreds of dollars higher. Why it Matters: I was on the receiving end of this predatory scam and witnessed them employing the same bait and switch tactic on every other person who arrived to pick up a car. I spoke with other travelers who told me they were coerced into paying 4 to 5 times the cost of their original reservation. These were often people who couldn't afford to do so and were financially vulnerable, but felt like they had no other choice but to comply. The company poses as a reputable agency but in reality they are targeting and deceiving unwitting travelers and extorting them for higher prices when they no longer have an alternative. Impact: Travelers at the location are exhausted, vulnerable, and still being preyed upon every day. These people had small children, elderly parents, and important life events they were trying to get to. It's a scam designed to force people to accept a substantially higher rate under duress. I have never encountered a situation like this in any other city or country I've traveled to. The fact that a business like this is being allowed to continue operating in Orlando is an embarrassment to the entire city, which relies heavily upon tourism. Expedia, Priceline, Booking.com and other booking sites should remove this company's listings immediately and report the operator to the Orange County Consumer Protection Office: Email: fraudhelp@ocfl.net Phone: (407) 836-3111 2450 33rd St., 2nd FL Orlando, 32839-8726 https://www.orangecountyfl.net/NeighborsHousing/ConsumerProtection.aspx read more

Stride Rent A Car - Don't waste your time - Car Rental Near Me - Belle Isle, Florida

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Horrible customer service, they up charged me even though I have excellent auto insurance. Also charged me for a toll I know I did not go through & I have yet to see my security deposit refunded and it's been over two months. I can't get a human on the phone and no response to my messages anymore. I give them ZERO stars. Learn from my mistake. Don't rent from the best price. Go with a reputable company that doesn't cheat you out of your hard earned money. read more

Reservation for Nextcar in Orlando get to airport wait forever for shuttle you call only get texts no person, when we get to office they made us take insurance when or credit card and personal insurance cover the rental, rep would not give us the car unless we got the insurance and to top it off reservation was for a mid size SUV they gave us a compact SUV, still waiting on response from an email I sent them describing what happened read more

Do not rent from these bandits, you are guaranteed to get RIPPED OFF ! Terrible service, GOOD LUCK GETTING YOUR DEPOSIT BACK ! All communication is by text only! Winds up costing more than big name rental co. NEVER, NEVER AGAIN !!! read more

They fee and tax you to death, you're better off going to a big rental company. Ended up costing me over $250 extra

Worst car rental experience I have ever had. 1st rental facility is miles away from the airport. You have to catch a shuttle to get there. 2nd you have to talk to someone in a booth through a computer screen which takes about 10 mins to connect. 3rd I was told I have to use there toll system and that I cannot use my own, which was an additional charge. 4th, an additional charge for using my own car insurance (which I later regretted.) 5th, I was told and made to do my own car walk around and inspection and to make sure to take a picture and write down every ding, scratch and damage on the vehicle. The initial quote for the car was $30 for 2 days (great price). After the forced up charges $117. When I returned the vehicle attendant told me to wait inside while he inspects the car. He comes back and tells me that there is damage on the car. The bottom of the bumper lip was off a little ( looks to me like someone intentionally did it, no scratches or marks on the bumper lip, looks like it was pried open.) long story short, $516 on top of the inflated price! NEVER AGAIN WITH THIS BULLSHIT COMPANY!!! I would give it 0 stars but it's not available! read more

Stride Rent A Car - Bottom right of the bumper lip is pried open $516 - Car Rental Near Me - Belle Isle, Florida

Horrible experience - not good whatsoever. Upon signing the rental agreement you are charged $250 deposit which is to be returned 30 business days after the return of the car. It's been two months and still no refund. Several of us have NOT received our deposit. Car was in good condition and there was more gas int eh car than when i picked it up. When I call the number provided, it's an AI recording and no way to talk with a staff member of leave a message. read more

where is my refund? you ripped me NRLPD815069 pick up date dec 20, 2025. Flagging you on every media and airport outlet possible. Rand Osiason tampa 813-546-9470 randy@stanleychair.com you guys are crooks avoid stride rent car, easy rent, these off airport companies run by foreigners using whatsapp and very difficult to communicate with. rip you off take deposits, overcharge your credit card and debits cards read more

Advertencia / Warning / Atenção Estafa con el reembolso del depósito de seguridad Scam with security deposit refunds Golpe com o reembolso do depósito de segurança Español Quiero advertir a todos que eviten rentar con Stride Rent a Car (también aparece como Routes o bajo oficinas afiliadas). Yo prepagé mi alquiler a través de CheapTickets (Expedia) y, después de devolver el vehículo en perfecto estado, la empresa me cobró un depósito de seguridad de $350 que nunca fue reembolsado. Su sistema de atención es completamente automatizado: no se puede hablar con una persona real, y solo responden por mensajes de texto o WhatsApp, diciendo siempre que "están trabajando en el reembolso" y que enviarán un correo electrónico -- correo que nunca llega. Después de insistir durante semanas, tuve que presentar reclamos formales tanto en CheapTickets como con mi tarjeta de crédito, y solo gracias a esos reclamos logré recuperar mi dinero. Buscando en internet, encontré muchos casos similares de clientes que nunca recibieron su depósito. Esto demuestra un patrón de comportamiento fraudulento con el supuesto "depósito de seguridad". Tengan cuidado. Si ya rentaron con ellos, contacten de inmediato la plataforma de reserva y su banco o tarjeta de crédito para disputar cualquier cargo no autorizado. English I strongly advise everyone to avoid renting with Stride Rent a Car (also listed as Routes or affiliated local offices). I prepaid my rental through CheapTickets (Expedia), and after returning the car in perfect condition, the company charged a $350 security deposit that was never refunded. Their customer service is fully automated -- you can't speak to a real person, and they only reply via text messages or WhatsApp, always saying they're "working on the refund" and that an email will be sent -- which never arrives. After weeks of trying, I had to file formal claims with both CheapTickets and my credit card company, and only after those claims were investigated did I get my money back. I found many similar complaints online from other customers who never received their deposits. This shows a clear pattern of fraudulent behavior with their so-called "security deposit." Beware of this company. If you already rented from them, contact your booking platform and credit card issuer immediately to dispute any unauthorized charges. Português Quero alertar a todos para evitarem alugar com a Stride Rent a Car (também conhecida como Routes ou filiais locais). Eu paguei o aluguel antecipadamente pelo CheapTickets (Expedia) e, após devolver o carro em perfeito estado, a empresa cobrou um depósito de segurança de US$350 que nunca foi reembolsado. O sistema de atendimento é totalmente automatizado -- não há como falar com uma pessoa real, e eles só respondem por mensagens de texto ou WhatsApp, dizendo sempre que "estão trabalhando no reembolso" e que enviarão um e-mail -- que nunca chega. Depois de tentar várias vezes, precisei abrir reclamações formais com o CheapTickets e com o meu cartão de crédito, e somente após essas investigações consegui recuperar meu dinheiro. Pesquisando na internet, encontrei muitos casos semelhantes de clientes que nunca receberam o depósito de volta. Isso mostra um padrão claro de comportamento fraudulento com o chamado "depósito de segurança". Cuidado com essa empresa. Se você já alugou com eles, entre em contato imediatamente com a plataforma de reserva e com o seu banco ou operadora do cartão de crédito para contestar qualquer cobrança não autorizada. read more

do not rent from this company. they will steal your deposit. read other reviews. read bbb complaints. its a scam car rental place that iffers low rates because they will not refund your deposit and there is zero way to contact them. read more

This company uses a low rate to attract customers and posts charges after the cars are returned. I found my credit card being charged for $275 for a stain found on the seat. Fortunately, I took pictures inside and out before I gave it back. My dispute was approved. So watch them carefully, or just simply walk away. read more

They take your deposit, and don't give it back. They dont prefer local clients. My husband and I had to call 4 times and go into office twice to get our 2 deposits back. Then, after thatvwe were blacklisted. They wouldn't rent us a car, sunce we came in and demanded theybrefund our deposits back on our credit card read more

Complete scam! The priced is not what you will pay at the counter! Horrible experience renting a car from this service. BEWARE the rental total posted is not anyway close to correct once they hit you with all of their hidden fees! Our $167 rental turned into $525 once we were onsite! We could have rented a much nicer vehicle with all of the fees disclosed up front from any nation wide rental service and gotten a nicer car in the process! One example was charging me $12 a day to add my husband to the rental as a driver or even to change him to the primary driver as I was never going to actually drive the car. If I used my insurance which is with Statefarm, opposed to buying their coverage, they were charging me $125 IN CASE they had to file a claim! Mind you we have excellent credit and Insurance. We have rented many cars over the years all across the country and internationally and I have never seen my rental quote jump to such an extreme difference from what the quoted price was. We will never be duped again by this horrible shady company. Let consumers compare apples to apples instead of hiding all of your extra fees until you are stuck at their off sight counter. Will never do business with them again. read more

Worst rental car experience ever. After 1.5 hours of waiting and then trying to up charge us and using a virtual agent. We cancelled and got an uber to return to the airport and rent elsewhere at a higher cost. Our uber driver agreed that he gets return trips ALL THE TIME from this place. Awful. read more

Very poor service. It took two hours to pick me up at the airport, and another two hours to deliver the vehicle. They have hidden toll charges without offering any alternatives and charge unjustified fines. They are not transparent at the time of booking. read more

Big time scam company, they will find ways to add almost $500 extra among deposit, insurance and toll fees. The car was dirty and smaller than what I booked. To the owner: you are a liar close it down, and stop apologizing on line and doing the same to other people. Have some decent principles and be honest when you advertise,it's false advertising and by law it's illegal. I am not the only one complaining about the same issues so it's a reality. Also l would be nice to talk to a human when you try to contact you, but I understand you know you are a big SCAM! By the way clean the cars before you charge so much money, it was pretty dirty and you make enough money scamming persons. read more

I don't even know where to begin with how unbelievably dishonest and frustrating this rental experience was. What started as a straightforward reservation at a reasonable rate turned into a blatant cash grab that more than doubled the agreed price by the time I returned the car. First, the total charge bore absolutely no resemblance to the original booking. Hidden fees, unexplained surcharges, and conveniently "overlooked" terms somehow inflated the cost to more than twice what I had agreed to. There was no transparency, no clear breakdown--just a final bill that felt like it was designed to see how much they could get away with. Then there's the mileage issue. My reservation explicitly included free mileage, yet I was still charged as if I had exceeded some limit that was never disclosed at pickup. When I questioned it, I got vague, contradictory answers that made it clear either the staff didn't understand their own policies or were hoping I wouldn't push back. The most outrageous part, though, was the insurance scam. I clearly presented valid coverage through my American Express card as well as my personal auto insurance policy--both of which are widely accepted and fully sufficient in the United States. Despite this, they still added an insurance charge without proper justification. It felt less like a misunderstanding and more like a deliberate attempt to pad the bill. Customer service was equally disappointing--dismissive, unhelpful, and unwilling to take accountability. Instead of resolving the issues, they doubled down and treated legitimate concerns like an inconvenience. This experience was not just poor--it was predatory. I would strongly advise anyone considering this company to read every line of their agreement, take photos of everything, and be prepared to dispute charges. Better yet, save yourself the headache and rent from a company that actually respects its customers and honors its own terms. read more

This is the WORST CAR RENTAL experience ever!!!! You stand in a booth for over an hour then will be charged double of initial costs. I explained that I have auto insurance and that covered my rental. They said I had to pay an extra $1,500 on top of my prepaid fee to pay for insurance. This place is a SCAM!!! Run away from these scammers now!!!!! read more

Would give negative stats if possible. Not airport accommodating. Charge extra when you have an early flight. DO NOT USE!!

This car rental is a total rip off and robbery. First of all make sure you have $1350 on your card for security hold. I rented this car and soon as I drive off engine light came on saying oil need to change and the press start on the key does not work. The service sticker on the car was expire one year ago. These people are buying crash car and redo for rental at a cheap price. Spare wheel was also soft on air in the wheel. This company is cheap but a total rip off. Pay a few extra dollar and get a better deal with headache free. What's most important after you rent the car and if anything happens you cannot get hold of anyone on the phone you have to go over to a location to get help which is very nasty. Prepare to handle your own emergency. read more

Abaolutely horrible abuse of customers: I was clearly instructed to wait for a shuttle at Tampa Airport and was held there waiting for one hour by customer service. They kept saying "wait, the shuttle has left to pick you up..." Then after one hour I decided to take uber to their office to find out my reservation was cancelled due to a no show of shuttle. I was stranded with no car and had to rent last minute across the street for $600. I was also late to my meeting- they refused to refund money. read more

I am writing to report that the car rental company Stride is NOT a reliable firm and that no one should rent a vehicle there. They do not return security deposits for car rentals. They do not respond to emails, they do not respond on WhatsApp, and they take advantage of consumers' good faith. I rented a car for only 24 hours (on June 12) at the Stride branch located at 2720 Collins Ave, Miami Beach, FL 33140. To rent the car, they required me to make a security deposit of $350, telling me that if I did not leave that amount, I would not be able to rent the vehicle. I made the deposit from my checking account. I returned the vehicle in perfect condition. They took photos and gave me a receipt. They emphasized at the counter that the $350 would be refunded very quickly, within a few days, they told me with a smile on their faces. As the weeks went by and nothing happened, I emailed Stride to find out what was going on with the refund of my $350. Maria Quintero (Customer Service Representative) replied, telling me that the deposit refund process took between 15 and 30 days, not counting weekends. It is now August 22, 2025, meaning 71 days have passed and I have not received a penny back. If any American or foreign consumer has the bad idea of renting there, think twice. I consider Stride to be a scam company. I have rented vehicles from many other companies and none of them have acted in this way. Sincerely, David Azócar Journalist read more

Stride Rent A Car - Car Rental Near Me - Belle Isle, Florida

This is the most horrible car rental place I ever rented from. I travel 2 to 3 time a week and I was on vacation with my family. Beware they will charge you $200 cash at the location and make up some excuses why you need to pay cash. The fees each other charges add up to over $125 then they hold $500 on a credit card. Be aware be aware!!! I made my company and employee aware of it and posted a sign Do rent from this company. read more

This company should not be in business. It's run out of Miami. There are no managers at the Houston location. Even their employees are clueless, his suggestion was if you don't show up you won't be charged! Who in their right mind would trust that? I had reserved a car with stride car rental and my plans changed (2 weeks before). I tried to cancel reservation, I called 3 different numbers got nowhere! I actually went to the physical Location in the middle of nowhere. Not close to the airport at all, they were not able to help me either, the phone numbers they gave me to cancel, I had already called the day before. Finally after a day and a half of getting the run around, a nice guy at the counter called Miami and I got a phone call as I was standing there and he sent over a text message of cancellation! What a Waste of time! read more

about Stride Rent a Car - ( NEXT RENT A CAR ) Due to my flight 1 hrs late arrival, i had picked up the vehicle 1 hrs late and returned 1 hrs late but still less than 48 hrs rental period. The rental rate is for per 1 day - 24 hrs. As I return the vehicle 1 hrs, they forced me to pay 61$ extra, they could charge me for extra 1 hrs or at least half day. I will never ever will come to this place until they refund me. read more

Horrible car rental. Staff was unfriendly. Lots of ridiculous fees. Don't rent from this place. read more

Beware and do not use this company in spite of their below market costs. When my wife and I arrived we waited in line for 45 minutes (mind you there were only 3 people in front of us with 3 representatives working). Once we were helped it took another 22 minutes (we timed it) and they sprung on us that there was a $1,500 deposit that was required. This was never disclosed previously when booking online. Finally we were told the car that we reserved was not ready and waited another 15-20 minutes to get another car. In aggregate roughly an hour-and-a-half of wasted time. Four days later we returned the car in perfect condition and full gassed up. I then checked my Credit Card statement 4-5 days thereafter and saw that the $1,500 security deposit charge was still on there. I e-mailed their customer service department and was told by "Alejandro" that it would take 15-30 "business days" for a refund of our $1,500. Really? Why so long? I am now paying interest on this? This company is budget all the way around from their wait times, to car inventory, to transparency to holding onto a deposit for an exorbitantly amount of time. I'd advised this company that if they don't refund my money by 1-31-2025 that I'll be filing a formal complaint with the BBB and filing a dispute with my Credit Card company. Stay tuned but STAY AWAY FROM THIS COMPANY!!! read more

The WORST car rental I have ever done!! Don't walk to another company... RUN! They charge you for things they should not. They try to charge you for every little scratch or ding you don't document. Renter BEWARE! read more

Stride Rent A Car - Car Rental Near Me - Belle Isle, Florida

don't do it!!! the place is a shit hole!! shuttle didn't show up! had to take a taxi there!! broken windows and doors! probably from pissed off people!! you don't go to a counter!! you go in a video booth (yes!) to speak to a woman from another country. they wanted our declaration page from insurance! why? so they can nickel and dime you and tell you what you don't have on your policy. they do this to be able to rent to you. do your self a favor don't go here even if the price is cheap!!!!!!!!!!!!!!!!!!!!!!!!! go to a legite companny!! read more

they are scammer. never ever book car with this company. they will charge extra fees which way more than your total rental cost. horrible experience read more

Allowing a grace period for air travel delay, ability to talk to a person when calling to report a delay, more frequent shuttle vans to rental location and vans with easy identification read more

Stride Car Rental Do not give any customer service. It refers you to an AI virtual agent or to WhatsApp that does not respond to your questions. It's very frustrating. I have been trying to contact them fir weeks to get clear Information about using my own insurance and they will not give me the exact information on the coverage that is required. I have a feeling that they are not giving me precise figures on the liability requirements for my insurance because they want to charge me at the office. Even\n The website does not have the precise amount. There is no transparency and I will not recommend this business to anybody. I had rented from the Orlando office previously and they had charged me for insurance even though I had full coverage. This is stressful and deceitful. read more

Mex Rent A Car had written that you could use your own insurance if you brought proof of your policy. I brought a copy of my insurance binder. They charged me $20 a day to use my own insurance. So instead of the $23.84 the total was $166. Then they took the $250 deposit and I am still waiting for that to be returned. They were not pleasant to deal with and the car had a funky washed by not fully dried smell. read more

Will never ever use this company. They made up charges. Said the seats were wet and that the car was dirty. Told me I should have taken it to a car wash. And this was after chastising me for not speaking Spanish in the USA read more

A scam company. decides to change terms and conditions on the moment of booking and then tells me to go find a different agency.

I would never recommend this company to anyone. This was set up with Priceline under Priceless Car Rental by Stride. The vehicle was not cleaned when I got it or the gas filled up. The employees were not upfront about cost, such as here are the insurance companies that we do accept their insurance but even if we do accept your insurance, you will be charged a fee, $33.58 showed up on my bill because I "declined to purchase their collision damage waiver". The customer should also be allowed to pay for the toll fees (around $3 each) and not have to pay a lump sum of either $14.99 a day if you pay then ($74.95 total) or $24.99 a day if you go through one later. The only time I went through a toll was right before the building to return the vehicle. At almost $75 that is a huge toll fee. They didn't accept my collision deductible, so I got charged a $99.95 fee. Right away they should have stated that there a deposit fee ($250) along with all the other charges. No one was able to walk out with just the amount they paid online for the stated amount of the rental vehicle. This is very much set up as a bait-and-switch as you are at least 30 minutes from the airport. This took 2 hours before I could get my vehicle. When I brought the vehicle back, I brought the keys in to give them to the lady at the counter. She told me I needed to take them back to the vehicle and could wait for the shuttle. The lady then informed me when the shuttle arrived. I was never told I needed to wait for the inspection of the vehicle and my initials were forged onto the document that I later received. I took videos and photos of the vehicle before so that I would have evidence to back everything up. read more

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The worst rental car company! We waited almost an hour to be picked up from the airport. They never came. We called them, there was a recording that said we had to wait for someone to answer the phone. They never answered the 9 times we tried. Took a taxi to their location. Stood in line for 30 minutes. While we were there 2 other groups had their reservations canceled. We were all told that if we were an hour late our reservations were canceled. It takes almost an hour to go through the line. My husband and I have traveled many times to many locations. Including Orlando severaltimes. We have used Enterprise and now Avis (on this trip). These are reliable companies. Use them. NOT One Switch! NOT Next Car! Next Car is the same company. read more