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Orlando, FL

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Fox Rent A Car

1.6 (1.6k reviews)
Open • 5:00 am - 12:00 AM (Next day)

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Unexpected fees charged upon return of vehicle
Ted B.

I was treated quite terribly by Fox Car Rental in Orlando, FL. During vehicle pickup, the rental agent at the Fox desk told me that I had to accept one of three tolls packages they had available. The agent showed me a map of the Orlando area with roads in blue highlighted to indicate they were cashless toll roads. All of the roads on the map provided by Fox indicated they were toll roads, suggesting that every road in Orlando had a toll associated with its use. During my vehicle use, I did not recall seeing any toll roads or signs suggesting that I was about to use a toll road. During vehicle return, my travelling companions boarded the bus at Fox to take us to the airport for our return to home. I told the guy who checked the return of the vehicle into their system that I had to go into their office to ask a question. As soon as I entered the rental desk area, the bus had pulled forward towards the exit. The people behind the desk said that there was no time for questions as my bus was leaving, and that I would have to arrange for my own taxi from Fox to the airport if I missed that bus. I was wanting to ask about a refund I was due, but was dramatically pressured to get on the departing bus and keep my questions to myself. Last, Fox had a parting gift of a charge on my bill for bus access fee (presumably for the bus ride from Fox to the airport.) They also added a vehicle license fee and an energy recovery fee for each days' use. Surprise fees and poor customer service.

Helene S.

Want a tour of the MCO Orlando Airport? Fox Rent A Car is off site. Like let's stop at every terminal before we get to the very off site terminal where you will wait in line to actually get your car. It's Orlando, so I guess the hour lines start with the shuttle to the car rental agency. As far as the car, it was okay until the check engine came on as we were going back to return the car to the airport rental site. Make sure that you check your bill. Florida Sunshine Plate pass is $12 a day which is good if you are driving to WPB, Tampa and Cocoa Beach. Tolls are everywhere and they add up. Probably not necessary if you are staying in Orlando. Next time in Orlando, I'll make sure that we rent from an onsite car rental agency.

The final receipt sent to us after we returned the rental shows all the fees.
Daisy D.

We recently used Fox rentals through Expedia. First of all, beware that they are NOT located at the airport. The shuttle runs during "business hours" which is listed as 5am-12:30. (Another traveler had to call them after our 12am arrival flight even though they expressly say they shuttle and allowed us to book a 12:30am pickup time. We even provided our flight information to them) The shuttle driver made it sound like they were doing us a favor by "staying late" and had a $5 bill sticking out of the dash so we all knew he was accepting tips. We get there and we had booked the rental in my Husbands name, using my mother's card (she and I handled the itinerary for the trip.) Although we purchased the additional insurance through Expedia, Fox required that we also purchase insurance through them at another $15.40 per day. The fees will absolutely floor you, but we will get to that later. They wanted a credit card on file (or a debit card as long as they could put a $1000 hold on it) for incidentals. They wouldn't accept a credit card from my mother, it had to be the in the booked drivers name. We asked to switch the booked driver to my mother, nope they COULD NOT do that. They did offer to REBOOK under my mom's name, but not until the following "morning" at 3x the cost. Eventually my husband just gave them his card, they charged a random amount, but said they'd just do $750- they charged us $775.45 the additional fees the charged us conveniently added up to $275.45, so he was refunded $500.00 on the dot. This was not explained to us, we were told it was just a hold for incidentals. They said nothing about the charges they knew they were charging us coming out at the ends but obviously that's what the plan was. My god THE FEES!! Fees for the privilege of using their license plates In the state of Florida PER DAY, fees for "energy recovery" PER DAY (for them to vacuum the carpet and wipe down the dash),A BUS ACCESS FEE Because they let you use their "free shuttle." A "PRIVILEGE FEE RECOVERY" that they pay the airport and then pass on to the customer for the privilege of operating their business "at the airport." (Reminder we had to be shuttled from the airport and nearly didn't have a chance to check in. If they didn't "stay late" and the other traveler hadn't called, we would have been in a world of trouble! And they're also charging a bus access fee, so seems like a double dip to me. No "at the airport" privileges but all the cost of them!) A daily cost for "PlatePass Inc" although I'm pretty certain we only went on roads that required tolls on two different days. We weren't offered anything other than this. (I highly recommend looking into alternative options on your own, they're not trying to help you AT ALL! There may be a way to buy your own transponder, I saw some at Publix but I have no idea how they work) No one went out with us to look over the vehicle to see if there were any damages prior to us taking it. I took all around pictures and videos so they'd be time stamped incase it became an issue. When we got back, no one looked over the vehicle with us. They had us leave it with the keys on the dash. The shuttle driver was rushing us to get on the shuttle so he could depart for the airport. The whole thing was so strange--- even the non-descript pick up Places had a ton of people there that loaded into unmarked sprinter vans. VANS THAT MY HUSBAND AND MOTHER WERE GOING TO GET INTO BECAUSE THEY THOUGHT IT WAS FOX! Their shuttles are clearly marked but at the time we didn't know that (and for all I know those sprinter vans were Fox!) I would recommend saving yourself the headache and making sure you can conduct your business at the airport. I fully believe the nominal savings we thought we had using Fox was not worth the headache the "what ifs" (what if another traveler hadn't called to have a shuttle sent to us at 12:10-12:15 when they hadn't planned on sending a shuttle for the 12am arrival?? What if they got into a sprinter van thinking it was Fox's shuttle? What if they tried to charge us for dents/dings already on the vehicle?) and we actually ended up paying more than we thought we had in savings. The vehicle itself was okay, it definitely seemed like it has been used and abused. We babied it- but all functionalities seemed to work just fine. All and all we learned our lesson . Now that we know what to expect, I'll definitely take it into consideration for future trips requiring a rental vehicle.

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AC blew hot air 20+ minutes in Orlando Fl July 8-12, 2026 while temp was 100+ degrees in city. Mgt was not helpful

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“Gave my I'd, credit card and declined both sun pass and their insurance since I have my own and that was it.”

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Sixt Rent A Car - SIXT

Sixt Rent A Car

1.9(1.2k reviews)
3.2 mi•Orlando International Airport

The desk agent Antonio is awesome and has GREAT customer service. the care was great and we…read moreenjoyed our vacation. The garage return attendant was terrible. When I pulled up, we were greeted with, "You are late and we are charging you a late fee!" It caught me off guard to be greeted in this manner. I explained to the young girl that I picked up the care at 1pm and paid for a full 8 days and that usually means returning the next day by 1pm was still fully paid. I am bringing it back using only 5 hours on the last day. She immediately shot back and said "you stated 6pm on your return time and it is 7:04pm and I am charging you 2 hours late". When I said, "Serious?' She said, "Yeah I am serious, you heard me". I asked for a manager to speak with and she said I could call or go inside. I was on my way to catch a flight and had no time to go to the rental car desk and find a manager. Hopefully, someone sees this and can help with the customer service on the return side of the business. I know some of these young kids are not used to talking to adults, but if you do not know how to speak to customers, do not put these employees in those positions.

Rented a vehicle to drive my son home from college. After turning in the vehicle I realized I had…read moreleft a few items in the hatch of the vehicle and retirned to MCO on the same day to retrieve them. I was told that the car was being cleaned and the items must be in lost and found but the lost amd found person had gone home for the evening with the key. I returned the next day and after waiting an hour I was told the lost and found oerson was out sick. She remained out for the next five days and I cycled through various managers who promised to get back to me. On Tuesday (7 days later) I was told no items had been turned in and that they would open a claim and check the cameras and get back to me within 24 hours. No return call, no update. I called today and they made the mistake of picking up the phone. I identified who I was and explained why I was calling amd was met with "Oh I can't really hear you, I'll call you back." Then the lady hung up and didn't answer again. So not only are we going to take things that are left in the vehicle, they are going to be super unprofessional. Think carefully before you spend your money here.

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ACE Rent A Car

ACE Rent A Car

1.6(271 reviews)
1.9 mi•Orlando International Airport

I can def see why Ace has gotten a bad rap. I've been here numerous times(it's very affordable),&…read morethis was actually my 1st pleasant experience & I have Carla to thank for that! Carla, w/ a C get it right,was very helpful, funny, & professional all @ the same time. She fully explained everything & made me feel @ ease.She completely turned my experience around & made what could've been another frustrating visit a much better 1. The location is off the airport, but they do provide a free shuttle to & from the airport, which is convenient. Both times I used the shuttle(when picking up my rental & when dropping it off)the same shuttle driver I encountered was very nice,helpful,& polite. Ace, you guys are lucky to have Carla & the shuttle driver(didn't get his name! They're both gr8 assets to your team, & I truly appreciate the way I was treated!

My mom and I have rented from ACE at least four times in the past and have generally had good…read moreexperiences. The shuttle has always been convenient, and I've typically had short or no wait times when picking up my rental, so I was very disappointed by what happened on my most recent rental. During my most recent rental, Rick added optional insurance coverage to my rental agreement without explaining that I was accepting it. I did not request or verbally authorize the coverage, and I was not made aware that I was agreeing to purchase it when I signed the agreement. I also did not need the coverage, as I already have rental car insurance and primary rental car coverage through my Capital One credit card. As soon as I noticed the charge on my credit card, I contacted ACE to explain what happened and asked them to remove the charge. Unfortunately, they did not do anything to resolve the issue. They also did not stop the coverage for the remainder of my rental after I brought the issue to their attention. What is most disappointing is that I have trusted ACE enough to rent from them multiple times in the past without any problems. I would expect a company to address a situation like this when a customer explains that an optional product was added without their knowledge. Instead, I was left feeling that my concerns were simply dismissed. I hope ACE reviews what happened and how optional coverage is presented to customers at the counter so others don't have the same experience. I would also recommend that anyone renting from ACE carefully review every line of the agreement before leaving the counter. The optional coverages are listed in small print as accepted or declined, but the agent did not point this out or explain that I was accepting the coverage. Even though I signed the agreement, I don't believe customers should have to discover an optional insurance charge on their own after the fact.

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Enterprise Rent-A-Car

Enterprise Rent-A-Car

3.3(245 reviews)
3.3 mi•Orlando International Airport

I had an outstanding experience with Enterprise! The online check-in was quick and easy, making the…read morewhole rental process smooth from the start. Everyone we interacted with was friendly, professional and genuinely helpful. A special thank you to Justin, who was truly heaven-sent. As we were trying to figure out how we were all going to fit in the vehicle we had reserved, he noticed our situation and, without us even asking, upgraded us to a larger vehicle at no additional charge. His kindness and excellent customer service turned what could have been a stressful moment into a wonderful experience. Fast, easy, and exceptional service from beginning to end. Because of the way we were treated, Enterprise has earned a loyal customer. I will always use Enterprise for my rental needs and highly recommend them to anyone looking for outstanding service!

I've got to agree with my pal and fellow Elite Brandon G here, this Enterprise is truly a 5-star…read moreexperience through and through. First off, these guys here at the parking lot are the most chill I've ever seen. Not a single ounce of upselling and brought me right over to a complimentary upgrade from a compact car to a KIA SUV. It smelled like a new car and that's because it was a new car! I kid you not, it had only 550 miles on it. Enterprise is really setting the bar high these days. It's experiences like this that really remind me how I'd much rather rent from an established company than to borrow someone else's used car.

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Fox Rent A Car - carrental - Updated October 2026

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