WOW!!!! Talk about customer service! Fernando absolutely saved the day. We had issues with Thrifty rent a car which brought us to ACE and we had an amazing experience! Thank you Fernando! We will only use ACE now! Jason and Heidi Lindsey read more

Saludos, nos atendio Karla, excelente servicio 10/10. La recomiendo al 100%. Excelente vehículo. ACE renta a car me gusto mucho.

So my issue is not at all with customer service...in fact the guy helping me was very nice and helpful. My car had several scratches on it and I couldn't care less about that as it's not my car. My issue is I reserved this car online through my military site and the total was $190.49 (pic included) but my final costs were $312.81. The fees and everything else they charge cost an additional $122.32. Pre paid fuel. Platepass. Daily extension adjustment? Concession recovery? Bunch more on there but come on guys. I didn't even bother calling to complain or get any type of refund because I know it isn't happening. I won't say it's a rip off but it's def not exactly good business practice. read more

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My review aligns with many of the other 1-star reviews. This business seriously needs improvement, and I hope this helps others avoid using this rental car company. My experience was horrible from start to finish. I waited at the airport for over 35 minutes for the shuttle to arrive. Once I got to ACE Rent A Car, there were only two associates working with a line of customers waiting.I was given a white Kia that appeared fine during the initial inspection, but immediately after driving away, a low tire pressure warning came on. I had to return right away. They put air in the tire and assured me everything was fine. After getting to my hotel and parking, I noticed the tire was flat again -- the PSI had dropped to 10, which is extremely unsafe. I tried contacting customer service and was left on hold for over 40 minutes multiple times before the call disconnected. I finally reached an associate named Katherine, who told me to go put air in the tire at a gas station and drive the vehicle back because their roadside driver was "in the hospital."At 10:30 PM, I had to drive 25 minutes back with a dangerous tire issue just to exchange the vehicle. During the replacement process, Katherine was rude, texting and taking selfies while helping me sign documents. No accommodations, discount, or real apology were offered. Instead, she laughed and mentioned that the same thing had happened to someone else earlier.I could go on and on about this experience, but please save yourself the stress, time, and money and avoid renting from this place. I've reached out to customer Service and I still haven't received a reply . read more

I had a very disappointing experience with ACE Rent A Car. The shuttle pickup wait at the airport was much longer than expected, which was frustrating after a long trip. When I finally received my rental, I was given a white Dodge Durango that had several mechanical issues and did not feel safe or properly maintained. What was most concerning was the response I received when I reported the problems. Instead of addressing the issues professionally, the employee dismissed my concerns and said, "So what? One person won't make a difference." That level of customer service is unacceptable. Customers should expect safe vehicles and to be treated with respect when they raise legitimate concerns. Based on this experience, I would not recommend this location to others. read more

They lied about pricing Wanted to charge me insurance when i have credit card with insurance and my own car insurance Ruined my vacation read more

O M G My car broke down and I made a reservation on Priceline. I have been waiting a long time in line to pick up the car so decided to read the reviews.... Wowwwww if only I did it beforehand because my reservation is non refundable ....... read more

ACE Rent A Car - Car Rental Near Me - Orlando, Florida

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DO NOT RENT FROM ACE - TOTAL SCAM EXPERIENCE I would strongly warn anyone against renting from Ace. This was one of the worst rental experiences I've ever had. First, it took nearly 2 hours just to get the car. The biggest issue is that they advertise as being at Orlando International Airport through Booking.com but they are NOT on-site. After landing, I spent time walking up and down the rental car hall looking for Ace, only to find out it's not even listed there. I called the number provided multiple times and was left on hold with no answer. After asking airport staff, I was told Ace is offsite. Despite my booking clearly stating "Orlando International Airport" (which I specifically filtered for to avoid this exact issue), I had to figure things out myself. I waited 45 minutes for the shuttle, it never came. I ended up paying $25 for an Uber just to get to the rental location. When I got there and explained what happened, the staff said they "hear that all the time." Then came the pricing shock. I had prepaid $164, but by the time I left, the total was almost $400. They told me my third-party insurance "wasn't adequate" and added more charges. They also forced a toll pass on me, claiming that without it, a small toll could turn into massive fees. The car itself? Basic, worn down, maintenance light on, and visibly damaged. Definitely not what you expect for the price. When I pushed back on the extra charges, I was basically told that if I didn't like it, I could go rent somewhere else & that they charge more because they're "not a large company" and have to get the money somewhere. Returning the car was just as frustrating. I was about to order another Uber back to the airport when the shuttle finally showed up. Overall, this experience was stressful, misleading, and way more expensive than advertised. I can't imagine dealing with this if I had kids or was on a tight schedule. Save yourself the time, money, and headache & rent somewhere else. read more

ACE Rent A Car - Maintenance Required - Car Rental Near Me - Orlando, Florida

This appears to be the cheapest rental option but for a reason, it's offsite. Also, after returning the car they tack on a bunch of unremovable fees. Our original "quote" was for about $115 and we were ended up being charged $215 so $100 over. So rent at your own risk. They also have a shuttle that picks you up at the 1st floor. It's a bit confusing as there's no real clear instructions. Upon arrival from baggage claim you have to go down a floor to floor 1 then cross the street to a parking lot at A11-A13 or B11-B13 then the shuttle will pick you up there. read more

Please do not come here and think you're saving money to rent a car . Horrible experience. We waiting forever for a van to pick us up at the airport and also now waiting in line to get a rental . I don't recommend this rental car place and everyone brushed me off when I asked for help and where are the workers ? Worst service ever. Never again ! read more

ACE Rent A Car - The van that sits arriving late to pick us up from Orlando airport! - Car Rental Near Me - Orlando, Florida

Location is a 25 minute trip off Airport premises. Shuttle bus runs only every 1/2 hour to boot. Shuttle driver played music foreign BLASTING LOUD and would not quiet it down despite a number of requests. Rental car option of the last resort. read more

I asked about shuttle if they accommodate disabled equipment such as mobility scooters and they said No they have to be manually lifted. I have already contacted and filed a complaint with the DOJ & the Attorney General's office to let them know they are violating ADA policies. They have not responded back. There was already a case filed against Avis and they had to comply back in 1996 read more

Thanks to Katherine we got out there super fast...awesome customer Service super helpful...so glad we gor a vehicle here ...very thankful

Katherine was polite and did a great job! I have used this agency multiple times and never had an issue..

I was helped by Jesse when I arrived to Orlando. I am staying here for about 2 weeks and I am glad I came to Ace rent-a-car. Everyone here was so nice, Jesse helped me get a car with car play. He was so patient with me. read more

We were helped by Katherine, she helped us find a car we loved and even helped us avoid some issues with the color of the car. Only downside was the length of time we waited for a shuttle. Otherwise, can't beat the price and service! read more

After an overall horrible experience and tense conversation with both a receptionist and the location manager at the check-out desk, I decided to venture onto Yelp to leave a review in hopes to protect other unknowing renters from selecting this company. Seems like countless others have had the same or similar experience with ACE. When we picked up our car, we explicitly stated we did not want any additional coverage or other fees onto the rental, just the bare bones of what we paid for the car and fees from Expedia ($84). The attendant then told us that Florida law requires us to purchase a minimum coverage in order to rent a vehicle. Having rented cars in this state countless times and never having an issue with this, it sounded fishy. We also were never asked if we had personal insurance we would like to file for coverage on the car. ACE also never showed us a physical copy of the contract to read before we were asked to sign, just a digital screen with a line to initial. When they printed out the receipt, we saw that we were charged $266. It was late at night, so we decided to deal with it when we returned the car. After a 30 minute conversation with the manager on site and feeling deceived and taken advantage of, we were finally reimbursed the additional $180+ of fees. Needless to say this will be my last time ever renting with ACE, and I will ensure my family and friends also avoid this. read more

ACE Rent A Car - Car Rental Near Me - Orlando, Florida

Jorge , was good at first when reserving my vehicle and mentioned I will pay an additional $200 for a deposit that I will get back after car is returned . I did everything right and still got scammed . before getting on the shuttle that they provide for you to the MCO airport . I spoke to the representative and was told again to my face to not worry about the amount and that I will get my $200 back due to it being a deposit. When leave the place and finally got to the airport I received the invoice and they charged me additional charges but most importantly they never gave me my deposit that Jorge mentioned in the beginning. If I had know I would have never finalized this transaction. I was lied twice at the Orlando location which is not acceptable. I will be taking it up with my bank and they will pay . read more

Please beware and stay away of this provider. I originally reserved the car for 5 days and the price on Kayak was $70 including all the surcharge and fees. I didn't do much research about them and booked it. They are not at Maco but rather 10-15 minutes away from the airport so you will have to wait for their shuttle. When I arrived at the rental car service center, they told me my reservation total was $356 which included a $37/day insurance as I waived the tolls [~$13]. To my amazement they add a 30% tax....that is when I got pissed and refused the rental and walked away. I went to the airport and rented a car for approximately $240 for five days. Please stay away from them as they are a hoax. read more

ACE Rent A Car - Overview of charges as part of my original booking. - Car Rental Near Me - Orlando, Florida

Shuttle NEVER arrived for pick-up at the airport. Ultimately had to call an Uber to get the rental and head back to the airport to pick up the rest of my group. Several calls were made. No apologies, No compensation... read more

Total scumbags. I rented a car quoted at $136 and added a few extras. The sales rep stapled another document directly over the pricing section of the checkout form, so the updated total wasn't visible at all. If I had seen the full amount, I absolutely would have scaled back the add-ons. Final bill: $336 and change. read more

Do not use this company! We paid under $200 online, but we were then charged $465 onsite. We were definitely taken advantage of, and when we reached out to them to dispute the extra charges plus not taking into account the money paid online, we were told no refund would be issued. read more

This car rental charges you for things you don't want. They don't tell you an adult over 25 as an extra driver is a charge per day only if you use there cc. They force you to put there car insurance coverage even if you have your own to cover it. They will then come back and say it's optional but won't refund you. The employees there are shady and commit fraud charges and then the management team does nothing about it. This company should be shut down for this. Don't get there till package they will charge you more than the tolls ever cost read more

I had had a problem with a different rental company (Routes) and Ace was wonderful! They were kind, accommodating and the prices were great. Jesse helped me. I will use them whenever possible in the future read more

When I arrived to pickup my rental I was asked where I was going...then told "oh you didn't read your email..you cannot take this car out of state" ! What?!? Well apparently the terms and conditions say "some geographical restrictions may apply" Complete waste of time and uber. Not apologetic for the inconvenience. read more

Fernando was very helpful, he worked with us at 330AM, explained pricing and sent a shuttle for us to complete the transaction in store. Clear instructions and helped us all the way through. I would rent from here again and work with him again. read more

Jorge provided great customer service and it made my experience quick and easy! I appreciate the help and kindness.

Update: I have been in correspondence with Ace Rental throughout the morning. The agent at the pick-up location informed me that the additional charge reflected on the receipt was for a deposit, unaware that an upsell of $100 had been included under 'additional days.' Despite my repeated inquiries regarding the origin of this charge, I was informed it was for toll roads, despite only utilizing tolls twice during my trip. I have requested to escalate the matter to a manager on multiple occasions and have recently received a response stating: Myself: Thank you for your correspondence. However, I must express my deep dissatisfaction. At this juncture, I find it unacceptable that my inquiries remain unresolved. It appears evident to me that the front desk agent intentionally misled me with the sole intention of upselling, under the guise of a purported deposit of $147. I demand immediate escalation of this matter. I insist on speaking directly with a higher authority regarding the unjustified charges debited from my account. Agency: Per the agent, the charges you have been billed are valid as they were signed for and used during the entire rental period. No refund will be awarded for your account. Myself: Please ensure that someone calls me immediately, as this situation is unacceptable. My inquiries about the origin of the $100 have gone unanswered, and I'm deeply dissatisfied with the agent's attempts to upsell and provide inaccurate information during pickup. I expect accountability for this miscommunication, especially considering I was present on site. It is imperative that a manager contacts me without delay to address these issues. Agency: blocked my email Your email couldn't be forwarded from customercare@acerentacar.com to another email address. ACE Customer Care (customercare@acerentacar.com) Your message wasn't delivered because the recipient's email provider rejected it. Seriously? This is beyond disrespectful and utterly distasteful. Are you kidding me? It's mind-boggling that this is how you choose to run your business and address customer concerns. Been trying to get ahold of rental agency as I was charged incorrectly. Been trying to get ahold of the agency since 8 AM PST and now 4 PM and no luck. Tried emailing them and well and no luck. Tried leaving a voicemail early in the morning with no luck. Very frustrating unable to speak to someone regarding billing. Update: read more

ACE Rent A Car - Agency blocked me from making any further communication. Unanswered questions, unable to assist. - Car Rental Near Me - Orlando, Florida

TL:DR - this place has 1 star reviews for a reason... The price was great but that was really the only positive. It took about 40 minutes for the shuttle to arrive to the airport. I had to call since so many people were waiting. I was told "Orlando traffic" was to blame, but the site is 1.4 miles from the airport and when we finally did get on the shuttle, there wasn't any traffic in sight. (PS the owner responded to my review directly to Ace stating there are multiple factors for delays. There is zero excuse for the shuttle to take 40 minutes. Every other shuttle for every other rental car agency showed up several times before ours even arrived. When I dropped the car off, one of the shuttle drivers was flirting with a girl in the office so perhaps check on your employees rather than gaslighting me). The lobby smelled STRONLY of cat urine (this wasn't addressed in my other review. The stench was FOUL), the agent was not at all friendly, and I don't appreciate being charged $45 as a courtesy for tolls when I could have easily paid the $2 toll myself. Charging me extra is absolutely NOT a courtesy. Why don't you put the toll meter in the rental car and bill it to the card on file like every other reputable agency I've ever rented through? This is clearly a cash grab to make up for their insanely low prices. The car had zero amenities in it. I didn't even know cars in the 2020s were made without these amenities and I'm shocked that this is what was offered - I wasn't able to use any kind of navigation through the vehicle which made driving in a new place a bit challenging. I get needing to have vehicles of varying models, but it seemed as though they only carry the most basic models. I wasn't offered any options to see which vehicle may have best suited my needs. I may have even paid for an upgrade, but that wasn't an option provided to me. We ended up dropping our car off a day early. Honestly, if you're looking for extreme budget, this is it. You get zero bells and whistles, zero customer service, and you get to smell the stench of cat pee while you're standing in the lobby for a lifetime waiting for the ONE agent actually working to help you. The other 2 agents inside at desks are apparently just for looks. read more

The only thing good about this experience is the shuttle. Everything else is nightmare. DO NOT RENT HERE. I repeat - DO NOT RENT HERE. Guy at the counter offered us a bunch of stuff including fuel add on so I don't have to return the vehicle full tank. I can even remember him saying "Bring it back empty!" BUT THEY CHARGED ME FOR FUEL @ $9.99/gal. He also offered us "required" by Florida state coverage, which I said "Yes" and totally fine being charged for, but they sneakily added another coverage for $90. PLUS a bunch of hidden charges. Feast your eyes at the invoice attached here. DO NOT RENT HERE. I will make sure this feedback is put on every single platform there is available. read more

ACE Rent A Car - Car Rental Near Me - Orlando, Florida

I reserved a car online for about $100, but when I arrived to pick it up, ACE charged me $170, claiming that "Florida law requires you to buy our insurance." This is false -- Florida does not require renters to purchase a rental company's insurance. The worst part is that this extra charge was added on top of the $100 I had already paid during booking. Please be wary when renting from this location -- they lure you in with a low online price, then find another way to overcharge you at the counter. This experience felt deceptive and unprofessional. I will never rent from ACE again. read more

Do not rent from this company!! They will swindle you, get you to sign and take your money! I paid $84 in full online and they charged me an additional $440! I read other reviews that said the same thing that this place has you paying double! It's wrong and they do not care. They are rude and take advantage of people. Go anywhere else! These people are con artists. read more

Ace Rent a Car MCO 7855 N Frontage Rd, Orlando FL, 32812 This is totally the worst place to rent a vehicle. Got off the plane at Orlando International airport, caught a shuttle from the airport to Ace rental (listed above) The agent at customer service tacked on charges that accumulating over $100.00 more than what I requested and reserved by email. Then "upgraded" my vehicle supposedly for no extra cost, which was a total lie. I was forced to rent from them since I was 2 hours from my destination. When I called to inquire about the hidden fees and upgrade charge, the manager "Josh" was no help at all. He could have very easily refunded the $48.00 upgrade charge that was indicated to be of no charge but wouldn't do so. I will never rent from them again and will tell all of my family and friends to find another place. read more

Do not go to these scammers. All they try to do is upscale you on everything and try to rip you off. I rented a Nissan kick for 600$. For a glorified golf cart. Tow company is completely a ahithole. Do not rent from these scammers read more

Rented a car , it had DAMAGE ........ on check out the agent refused to check car , stated ( take photo ) Now on return ACE wants to charge 1100.oo for previous damage i did not do What a scam read more

Rented a car through Expedia. On the original webpage, it said no cancellation fee and NOTHING about not being allowed to leave the state. When we got to airport, she told us we couldn't take the car out of state and to call for our refund. Which we were denied. Reporting them to the Attorney General of Florida for fraudulent advertising and keeping our rental fee. Walked over to AVIS who matched the price and got us on our way. DO NOT USE THIS RENTAL COMPANY. read more

0 if I could. We've rented here before and it wasn't too bad. But boy howdy, the second time was a completely different experience that will leave a mark. Listen, many times when you rent at a dirt cheap place (like the backwoods, Walmart of car rentals), I guess that's what you're going to get... except the people at the Walmart are usually pretty nice. We were at the A terminal sitting right in front of spaces 11-13 of the Orlando airport for quite awhile, but not as bad as the neighboring gentleman and his elderly family member had been waiting over an hour in over 90+ degree heat in a crowd of people. In the crowd, a guy was having a psychiatric crisis and running up to people. So all of us just wanted to get out of there... even asking airport security to come through, they never showed up to protect us. I tried to call the +1 (866) 551-8267 number to get the group of us out of there, but Anthony in Reservations did not care about our plight.He even said Re-ser-va-tions real slow to make sure I knew it wasn't his job to help ensure customers got picked up within a timely manner or attempt to troubleshoot the problem. I asked if there was a supervisor or customer relations department that could help, he offered an email address. Anthony some how knew there was only one driver at the Orlando location and there was traffic, but there was no way he could get ahold of them. When I asked for his name because he said there was absolutely no way for him to help us, he became defensive and refused to tell me his name until I told him "yes, I would love to make another reservation." I tried called another number listed on the website, however that number would not go through. We ended up getting a taxi. For a 10 minute car ride and $35 plus tip. There was no traffic on the freeway or exiting terminals traffic. There were two drivers in vans/shuttles when we pulled in, one just sitting there. They also had someone manning the gate in a van blocking everyone's entry and exit to the lot because we gotta make sure no one else comes in at closing time. The folks at the counter were nice, but dang, the customer service is piss poor everywhere else. Do yourself a favor, save yourself the hassle and book with a reputable company. You're going to end up spending the money anyways in Uber/taxi fees, might as well get the service. read more

ACE Rent A Car - The guy blocking the gate. - Car Rental Near Me - Orlando, Florida

Thieves and Liars!!!! I left a review for Brian before I knew how bad this place was... they put on an act just to get you to rent from them. First car the passenger front seat broken and couldn't move back for driver to see out mirror and air conditioning didn't work after we specifically said we were renting because out air conditioning went out in our vehicle. Had to come back and swap out... The worst thing is my 13 yr old son left his sunglasses in the pocket of the seat. When we noticed (we took the car back late at night and called first thing in the morning) they put me on hold for 35 min and said they were checking into it and never checked said they were busy with clients. They took my number and said they would call me back. That night I called back and no one knew what I was talking about ... the girl lied and said the vehicle was rented out at 2am so they couldn't check. What's funny is while I was waiting on hold for another 40 min I headed over there and the vehicle was there!!!!! Never rented since we had it. She said she was looking at the wrong invoice? Didn't even want to open the doors for us to check as my son was crying because he paid for these sunglasses himself. She laughed and didn't care one bit. Needless to say the car was cleaned and glasses were gone. Called the manager Josh and left a message and he never called us back. Worst company EVER! read more

This was my second time renting a car with Ace through Booking. The first time was in Colorado, and everything went smoothly -- I didn't have to pay for tolls or extras, and I used my credit card coverage without any issues. However, in Orlando, the clerk was not honest at all. First, I told him I was going to use my credit card coverage for the car. Second, I asked about the tolls, and he told me not to worry because they were linked to the car's plate -- that I would only be charged for the tolls I used once I returned the car. Then he charged me $216.68, saying, "Don't worry, that's a hold charge that will be released once you return the car." To my surprise, when I returned the car, the lady who received it told me everything was fine and that I would get an email. The next day, once I was back home, I received a bill charging me $55.96 for tolls when I had only used three (two of $1.50 and one of $0.50). They also added a $30 daily extension fee out of nowhere -- even though I returned the car exactly on time -- and $91.96 for coverage I never asked for. I reached out to them, but received no help at all because, according to them, I had agreed to add all those things. Next time I'll make sure to record everything, because it's very disrespectful to charge someone $216.68 and say, "Don't worry, that's a hold charge that will be returned once you return the car." read more

Be careful with this company,they over charge me with a lot of hiding fee , from $250 to 613.82 be careful people , if you get a rental car from them please read what you sign, read more