1. ACE Rent A Car

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Orlando, FL

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ACE Rent A Car

1.6 (274 reviews)
Open • Open 24 hours

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Apple S.

O M G My car broke down and I made a reservation on Priceline. I have been waiting a long time in line to pick up the car so decided to read the reviews.... Wowwwww if only I did it beforehand because my reservation is non refundable .......

The rental
Craig L.

So my issue is not at all with customer service...in fact the guy helping me was very nice and helpful. My car had several scratches on it and I couldn't care less about that as it's not my car. My issue is I reserved this car online through my military site and the total was $190.49 (pic included) but my final costs were $312.81. The fees and everything else they charge cost an additional $122.32. Pre paid fuel. Platepass. Daily extension adjustment? Concession recovery? Bunch more on there but come on guys. I didn't even bother calling to complain or get any type of refund because I know it isn't happening. I won't say it's a rip off but it's def not exactly good business practice.

Maintenance Required

DO NOT RENT FROM ACE - TOTAL SCAM EXPERIENCE I would strongly warn anyone against renting from Ace. This was one of the worst rental experiences I've ever had. First, it took nearly 2 hours just to get the car. The biggest issue is that they advertise as being at Orlando International Airport through Booking.com but they are NOT on-site. After landing, I spent time walking up and down the rental car hall looking for Ace, only to find out it's not even listed there. I called the number provided multiple times and was left on hold with no answer. After asking airport staff, I was told Ace is offsite. Despite my booking clearly stating "Orlando International Airport" (which I specifically filtered for to avoid this exact issue), I had to figure things out myself. I waited 45 minutes for the shuttle, it never came. I ended up paying $25 for an Uber just to get to the rental location. When I got there and explained what happened, the staff said they "hear that all the time." Then came the pricing shock. I had prepaid $164, but by the time I left, the total was almost $400. They told me my third-party insurance "wasn't adequate" and added more charges. They also forced a toll pass on me, claiming that without it, a small toll could turn into massive fees. The car itself? Basic, worn down, maintenance light on, and visibly damaged. Definitely not what you expect for the price. When I pushed back on the extra charges, I was basically told that if I didn't like it, I could go rent somewhere else & that they charge more because they're "not a large company" and have to get the money somewhere. Returning the car was just as frustrating. I was about to order another Uber back to the airport when the shuttle finally showed up. Overall, this experience was stressful, misleading, and way more expensive than advertised. I can't imagine dealing with this if I had kids or was on a tight schedule. Save yourself the time, money, and headache & rent somewhere else.

The van that sits arriving late to pick us up from Orlando airport!
Maria D.

Please do not come here and think you're saving money to rent a car . Horrible experience. We waiting forever for a van to pick us up at the airport and also now waiting in line to get a rental . I don't recommend this rental car place and everyone brushed me off when I asked for help and where are the workers ? Worst service ever. Never again !

After an overall horrible experience and tense conversation with both a receptionist and the location manager at the check-out desk, I decided to venture onto Yelp to leave a review in hopes to protect other unknowing renters from selecting this company. Seems like countless others have had the same or similar experience with ACE. When we picked up our car, we explicitly stated we did not want any additional coverage or other fees onto the rental, just the bare bones of what we paid for the car and fees from Expedia ($84). The attendant then told us that Florida law requires us to purchase a minimum coverage in order to rent a vehicle. Having rented cars in this state countless times and never having an issue with this, it sounded fishy. We also were never asked if we had personal insurance we would like to file for coverage on the car. ACE also never showed us a physical copy of the contract to read before we were asked to sign, just a digital screen with a line to initial. When they printed out the receipt, we saw that we were charged $266. It was late at night, so we decided to deal with it when we returned the car. After a 30 minute conversation with the manager on site and feeling deceived and taken advantage of, we were finally reimbursed the additional $180+ of fees. Needless to say this will be my last time ever renting with ACE, and I will ensure my family and friends also avoid this.

Overview of charges as part of my original booking.

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2 months ago

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Alex P.

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11 months ago

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11 months ago

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2 months ago

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2 months ago

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7 months ago

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3 months ago

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Alex P.

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7 months ago

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3 months ago

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2 months ago

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1 month ago

115am and only on agent helping customers. 20 people in line. We have been waiting a hour and still no car.

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7 months ago

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5 months ago

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11 months ago

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7 months ago

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2 years ago

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7 months ago

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6 months ago

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Alex P.

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7 months ago

Thanks to Katherine we got out there super fast...awesome customer Service super helpful...so glad we gor a vehicle here ...very thankful

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8 months ago

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2 years ago

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3 months ago

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8 months ago

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1 year ago

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7 months ago

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4 months ago

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2 years ago

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10 months ago

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1 year ago

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ACE Rent A Car Reviews in Other Languages

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Review Highlights - ACE Rent A Car

“The manager needs to step down so the over achievers like Riz can run the business properly.”

Mentioned in 3 reviews

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Sixt Rent A Car - SIXT

Sixt Rent A Car

1.9(1.2k reviews)
1.4 mi•Orlando International Airport

The desk agent Antonio is awesome and has GREAT customer service. the care was great and we…read moreenjoyed our vacation. The garage return attendant was terrible. When I pulled up, we were greeted with, "You are late and we are charging you a late fee!" It caught me off guard to be greeted in this manner. I explained to the young girl that I picked up the care at 1pm and paid for a full 8 days and that usually means returning the next day by 1pm was still fully paid. I am bringing it back using only 5 hours on the last day. She immediately shot back and said "you stated 6pm on your return time and it is 7:04pm and I am charging you 2 hours late". When I said, "Serious?' She said, "Yeah I am serious, you heard me". I asked for a manager to speak with and she said I could call or go inside. I was on my way to catch a flight and had no time to go to the rental car desk and find a manager. Hopefully, someone sees this and can help with the customer service on the return side of the business. I know some of these young kids are not used to talking to adults, but if you do not know how to speak to customers, do not put these employees in those positions.

Rented a vehicle to drive my son home from college. After turning in the vehicle I realized I had…read moreleft a few items in the hatch of the vehicle and retirned to MCO on the same day to retrieve them. I was told that the car was being cleaned and the items must be in lost and found but the lost amd found person had gone home for the evening with the key. I returned the next day and after waiting an hour I was told the lost and found oerson was out sick. She remained out for the next five days and I cycled through various managers who promised to get back to me. On Tuesday (7 days later) I was told no items had been turned in and that they would open a claim and check the cameras and get back to me within 24 hours. No return call, no update. I called today and they made the mistake of picking up the phone. I identified who I was and explained why I was calling amd was met with "Oh I can't really hear you, I'll call you back." Then the lady hung up and didn't answer again. So not only are we going to take things that are left in the vehicle, they are going to be super unprofessional. Think carefully before you spend your money here.

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Sixt Rent A Car
Sixt Rent A Car - SIXT Car rental Orlando Airport

SIXT Car rental Orlando Airport

Sixt Rent A Car - SIXT

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SIXT

Dollar Rent A Car - That's the line behind me.

Dollar Rent A Car

1.4(14 reviews)
0.8 mi•Orlando International Airport

Let's acknowledge the positives: the rental agent was pleasant, and the car was as promised and in…read moregood condition. Now for the rest. I made a reservation and included my Dollar Express membership number. This was apparently ignored. I speak to the agent at the Express counter int he garage, who tells me that no, she can't look up my number (because my rental is "prepaid," see?), and now my family and I and all our belongings have to go back to the terminal to get my car. Once there, we get to wait in a huuuuge line, because they only have 2 rental agents, who apparently have to negotiate the Magna Carta with each passenger. Literally, it took longer for me (a repeat customer and "Dollar Express" member) to get my pre-paid, pre-arranged rental car in Orlando, than it did for me to FLY TO ORLANDO IN THE FIRST PLACE. I get that staffing shortages are an issue, but it's not like they don't know when people are coming for their cars. They have reservation times, flight numbers, and everything! Why is it so hard to plan for people arriving to pick up cars, when they tell you, days in advance? And why even require a "negotiation" at the rental counter? You already have my credit card. I'm happy to provide a driver's license number when I register. Just let me be on my way already. Airlines handle more complicated transactions through a kiosk. Also, their PlatePass (pre-paid tolls) is a ripoff - just get yourself a SunPass at any grocery store in Florida. (Seriously $54? For what? And why can't you just bill through for any tolls? You already have the license plate, credit card, and time of pickup and return. It's not rocket science.) Returning the car at the airport, there is barely anyone to help direct traffic (no more room in the return lanes!), never mind checking in your car and providing a receipt. Having gone 0 for 2 with Dollar between LAX and MCO, I'm now in "fool me twice, shame on you" territory. I don't care how cheap the rental is, it's not worth it.

worst experience ever the car we received was infested with roaches.My husband and I are in Orlando…read moreFlorida for our honeymoon for five days. We went out to dinner on our third day and left food in the car to go charge it we walked around came back. Car was filled with roaches.

Photos
Dollar Rent A Car - Dollar was not bad.   They must have the employees who have customer service skills on that counter.

Dollar was not bad. They must have the employees who have customer service skills on that counter.

Dollar Rent A Car - Even more people behind me...  One agent on duty. 
 
 (I didn't want to photograph faces, but trust me, that line was LONG.)

Even more people behind me... One agent on duty. (I didn't want to photograph faces, but trust me, that line was LONG.)

Dollar Rent A Car - All these people in front of me...

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All these people in front of me...

ACE Rent A Car - carrental - Updated November 2026

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