I bought my boat from Inland Boat Center in March 2024 through Taylor and Mr. Hellman. At the time…read moreof sale, the experience was excellent--very responsive, very friendly, and full of assurances that made me feel confident doing business there. I purchased a 2021 Manitou Aurora for $32,000, which I still own and have only put about 30 hours on. A major part of that conversation was a trailer they agreed to sell me for $2,800 out the door. I was told it only needed brakes and that I would get a call when it was ready. I followed up several times and kept hearing delays, including that the wrong brakes had been installed and they needed more time. Eventually the communication stopped completely. Since then, no one has followed through, no one has updated me, and now the original agreement is treated as if it never happened. Instead, the only option presented is a new trailer for around $7,000. I also recently asked what they would offer if they bought the boat back. After paying $32,000 and barely using it, I was offered $16,000. Even getting that answer took repeated effort because emails and calls were ignored until I physically walked into the showroom. Service has been equally disappointing. When I bought the boat, I was specifically told that because I am a Canyon Lake customer they would arrange pickup and delivery for service. When I called recently, I was told there is now a $200 transportation charge and that I would need to take it up with Taylor. I texted Taylor directly again and still received no response. I was also quoted around $1,000 for a basic oil change and impeller replacement, while other boat service centers quoted substantially less for the same work. I have been in sales for over 20 years, and one thing I understand clearly is that customer service after the sale matters more than the sale itself. What stands out most here is how dramatically the customer experience changed once the transaction was complete. Before the purchase, communication was immediate. After the purchase, promises became difficult to verify, follow-up became almost nonexistent, and basic customer service became a struggle. For anyone considering buying here: document everything, get every commitment in writing, and do not rely on verbal promises alone. Based on how this has been handled, I would not purchase from Inland Boat Center again, and I would not recommend that friends, family, or anyone I know buy or service a boat there.

I bought my boat from Inland Boat Center in March 2024 through Taylor and Mr. Hellman. At the time…read moreof sale, the experience was excellent--very responsive, very friendly, and full of assurances that made me feel confident doing business there. I purchased a 2021 Manitou Aurora for $32,000, which I still own and have only put about 30 hours on. A major part of that conversation was a trailer they agreed to sell me for $2,800 out the door. I was told it only needed brakes and that I would get a call when it was ready. I followed up several times and kept hearing delays, including that the wrong brakes had been installed and they needed more time. Eventually the communication stopped completely. Since then, no one has followed through, no one has updated me, and now the original agreement is treated as if it never happened. Instead, the only option presented is a new trailer for around $7,000. I also recently asked what they would offer if they bought the boat back. After paying $32,000 and barely using it, I was offered $16,000. Even getting that answer took repeated effort because emails and calls were ignored until I physically walked into the showroom. Service has been equally disappointing. When I bought the boat, I was specifically told that because I am a Canyon Lake customer they would arrange pickup and delivery for service. When I called recently, I was told there is now a $200 transportation charge and that I would need to take it up with Taylor. I texted Taylor directly again and still received no response. I was also quoted around $1,000 for a basic oil change and impeller replacement, while other boat service centers quoted substantially less for the same work. I have been in sales for over 20 years, and one thing I understand clearly is that customer service after the sale matters more than the sale itself. What stands out most here is how dramatically the customer experience changed once the transaction was complete. Before the purchase, communication was immediate. After the purchase, promises became difficult to verify, follow-up became almost nonexistent, and basic customer service became a struggle. For anyone considering buying here: document everything, get every commitment in writing, and do not rely on verbal promises alone. Based on how this has been handled, I would not purchase from Inland Boat Center again, and I would not recommend that friends, family, or anyone I know buy or service a boat there.

When it comes to Yamaha outboards, these guys are by far the best in Southern California. They are…read moreextremely knowledgeable and up-to-date on all the latest innovations that Yamaha is rolling out. Throughout our repower process, they've been extremely communicative and helped us navigate not only what engine package is correct but how that would integrate into our overall technology stack. The team at RJ takes pride and care in the work that they do, and that is demonstrated throughout the entire process.

Now, I'm adding to my previous review: I visited RJ Nautical, and Robert was very helpful;…read moreexplaining my ePropulsion outboard screen, how to read and understand it.

I called in and had questions on how to sell my used Duffy. The number I called was 949 673 2050…read moreand talked to JASON. While Shock Boats do not resell Duffys, JASON WAS EXTREMELY kind , helpful with ideas and acted professionally. JASON SPEAKS WELL FOR SHOCK BOATS. Many thanks and best, Kelly from Newport Beach, CA

I've been a long-time customer of Schock Boats. In fact we used to live right across the water from…read morethem in Newport. This was back when they were Boston whaler dealer but now the Grady White. I hate to admit it but it seems like a bit of a better boat. We checked out an 18 foot fishing boat they had in the show room and thank God it was sold otherwise I probably would've put a deposit on it right then. I'm embarrassed to admit I forget the sales guys name but he was super helpful and kind a kept his distance. We are team mask still so he respected our space and answered any questions we had and wasn't pushing anyway. I've come to know love and trust the guys at Schock Boats and Newport but now that we live in Huntington Beach it seems this will be our new spot.

Richard is the best! As a business owner myself, it's always a blessing to find someone who takes…read morecare of the customer! Richard goes the extra mile! Love Fast Marine.

Bought my first boat and decided to come here. From the phonecall to pick up Richard was…read moreprofessional polite and good in explaining with detail and pics to understand the issue and what was needed to get my boat running like new. He went above and beyond for customer satisfaction. I did go over my budget but no regrets. It's the detail in explaining and pictures of the parts and importance in the issue or future issues was what made this a trustworthy experience. This guy knows what he's doing . Definitely recommend!. Thank you Richard for the work and knowledge you gave me .

All around great service and experience. As a new boat…read moreowner learning along the way we absolutely recommend Pacific Freedom. The sales team Mike and Bowie took extra care and time with our family during our purchase and our first trip to the service center was smooth as well. Tad and his service team are extremely knowledgeable and trustworthy.

Ben and Scott are both great. They go above and beyond with their customer service. They both have…read moregreat communication skills, they are honest, trustworthy, knowledgeable, and dependable. Because of Ben and Scott, Pacific Freedom is the only place I will take my boat.

Steve and his team made our 1st boat purchase an incredible experience. Jeff and Blake in the…read moreservice department executed a few upgrades and unraveled our initial confusion operating our new Mastercraft. We feel like we have these knowledgeable partners to facilitate the best experience. Thx guys!

This Marine is fantastic! Taylor (service advisor) communicates exceptionally well and they got our…read moreboat in and out fast. Highly recommend you take your boat here for service.

The best boat shop around hands down. Great service. Great work, very knowledgeable.Nice…read morefamily-owned I been coming here for years. highly recommended

Johnson Marine delivered the kind of service that is rare today. The mother and son duo really took…read morethe time to help me with my outboard questions, treated me with respect and handled everything with genuine care. There was nothing rushed, nothing scripted, and they got the job done. They appear to provide honest work and definitely made sure I left with my problem solved. I appreciate that they are a long-standing family business. You can feel it in the way they operate. They show pride in what they do, they stand behind their work, and they treat people the right way. Do not let any negative reviews distract you. They truly do not reflect the real experience this family provides. My experience was superb, helpful, and genuine. I am certain that they do not receive the recognition that they deserve but at least this review - from the heart - can communicate to future customers that you really are in good hands when you come to this business for whatever you need.

Great work, will hire again. Thank you for jumping on this. Great communication, on time and…read morequickly resolved

Called and spoke to Brian about a quote for a pre-motor inspection on a boat I am looking at. He…read morewas very helpful and gave me lots of information on what to look for. Unfortunately, he's a little far away from where I live, but the information he gave me was very valuable.

Came back for more. 11 people for my birthday... sunset sail. Everything went super smoothly and we…read moreall had a great time. Gustavo is the best!

I booked La Sirena with 11 people to celebrate my birthday. I had amazing time. Captain Stephen was…read morefriendly, knowledgeable, and professional. He made the whole experience special. Everyone that went really enjoyed themselves and said they would book another boat ride with the same captain and boat. Before the day we sailed out I asked a million and one questions and they were all answered in a timely manner. Instructions on how to prepare for the charter were clear. Directions to where the dock is located were clear as well. They recommend buying Dramamine for motion sickness. You should get it even if you don't think you'll get sick. My group and I did a morning charter and were back by the afternoon. I thought that was perfect since it wasn't too hot while we were out in the ocean. Can't wait to book another boat ride. Thanks, Captain Stephen!