This review is only for their customer service and quoting process. I did not use their services…read morebecause they were a little far from my home (25 mins away). I requested a quote to recharge the AC system on a truck by method of evacuating and recovering the existing freon gas, vacuum testing the system for leaks, and then pumping the recovered gas back in along with any extra gas needed to meet factory spec. They were the first to respond (in what seem like less than 10 mins) with a base price plus a TBD cost of add'l freon I'd need. Their price was the lowest compared to all other Yelp responses I received by at least $40. Based off this very limited interaction, I'd recommend reaching out to them if you ever need any services.

They could have easily charged me for a diagnostic fee and yet they didn't. every time i've come…read morehere they've only been trustworthy and pretty fair with pricing.

Once again, amazing work!…read more I can't recommend this place enough!! This time they repaired a faulty valve cover gasket. I tried bringing it in sooner than today but they are always busy, seems like they have cars lined up all the time but I was able to get the work done finally. My car runs great, no more stalling or all the sensor warning lights coming on. Great work once again! Love this business!!

1.) Service requested Smock Check 2.) Reasonable price…read more 3.) Good customer service :) 4.) I had several questions and the gentleman answered them all in a very informative way he was very patient and polite 5.) Fresh waiting area

Came in for an oil change & will be back for my next!…read more Overall amazing fast/kind service, competitive pricing and easy experience. My only advisory is to plan for a ride while you wait, if possible. Thankfully they had me out the door super quick, but there wasn't an ideal place to sit, so something to keep in mind for next time!

I have been bringing my cars to Mac's Auto when they opened their new location several years ago…read more The shop is clean and I can not say enough about their service! Honest, courteous, and friendly. Starting with Mac (not an absentee owner) who is willing to work in all areas of operations, Tony who runs the front office, schedules appointments, takes payments, orders special parts. Their mechanics are fantastic. In spite of 5 star service they always beat the dealership prices!! I would recommend you trying out their service and decide for yourself!

I have been taking my cars to Jamil for at least 15 maybe 20 years…read more He has always taken amazing care of me and gotten the work done perfectly and at a fraction of the cost of dealerships and probably did a better job He has helped me figure out issues with cars. He goes out of his way to help you when he can. He's also save me tons of money. I hit a huge boulder on the freeway ruining my wheel and he shopped the wheels for me saving me hundreds of dollars. I cannot say enough great things about him. I highly highly highly highly recommend him. He's a rare person to find as far as a fair and honest mechanic. And truly is.

my friend recommended me to come out and get my vehicle inspected. After several attempts of trying…read moreto get my vehicle right, Jamel made me feel hopeful about my car. Whether if it brakes, alignments, transmissions, etc.. he is able to get it done. He is genuinely such a cool guy, and he deserves a Long Beach city recognition. Not only is he knowledgeable, but he is also witty. I dig that. anyways, I have found my new place in LB and i'm grateful.

Food was great, service was great, view and ambiance was great…read more Very happy with my experience!

Had a great experience with this mechanic. Communication was clear and consistent, he showed up on…read moretime, and got the work done quickly and professionally. He replaced my front air struts and everything went smoothly. The fact that he comes to your home is a huge plus--it saved me so much time and hassle. His pricing was very fair, especially considering the convenience and quality of work. He was also incredibly kind and helpful--he even took a moment to fix a small issue on another car for me, which I really appreciated. Overall, just a genuinely good experience. Great energy, very polite, and easy to work with. I would absolutely use him again and highly recommend him to friends and family.

I recently had a great experience with Action Auto and wanted to share…read more My Honda CR-Z driver-side door handle mechanism stopped working (apparently a common issue with these cars). I had already purchased an OEM replacement handle from an authorized Honda parts dealer, and initially planned to have the dealership install it. However, the dealership quoted me a very high labor cost and required me to leave my car overnight due to their busy schedule. After doing some research, I found Action Auto in Cypress and spoke with Mark. From the very first phone call, Mark was friendly, professional, and transparent. Best of all, his quote was about half the price of what the dealership wanted to charge. The convenience was a huge bonus. They told me I could bring my car in anytime between 8am-5pm (and even Sundays 8am-3pm). I dropped off my car at 8:30am, and it was ready by lunchtime the same day. On top of that, they even offered a complimentary shuttle ride home--something the dealership no longer provides. The entire experience was smooth and stress-free. Mark's customer service was outstanding both over the phone and in person. The shop itself was clean and well-organized, and I noticed several repeat customers while I was there, which says a lot about their reputation. Most importantly, my door handle works perfectly now--just like when I first bought the car. I'll definitely be coming back to Action Auto for future repairs. Thank you, Mark, for making this such an easy and positive experience!

We have been taking our car to Action Auto for over a year, and honestly, this is how every shop…read moreshould operate. No upselling, no runaround, no "don't call us, we'll call you" and disappear. Just straight-up honest work and clear communication. They break everything down in a way that actually makes sense, they get the job done quickly, and they don't make me feel like I am getting taken for a ride (which can be rare nowadays). If you're tired of guessing whether you can trust your mechanic, this is the spot.

Great quality respectable place ! Love Jon and all the mechanics there definitely have reasonable…read moreprice and educate you on your personal car parts and their findings ! Great and long lasting !

I've recently moved to Irvine and still go to them. Have been servicing and fixing issues with all…read moremy vehicles for over a decade. Mr. Kim, John, his son that runs the day to day, Mike, Mario and Mr. Han are the most professional, honest and nicest people you'll ever meet. It gets busy there and I've noticed some reviews of rudeness and impatience. I've never ever experienced such. I'm certain, in those instances, the shop was full and those dissatisfied people did not have the patience. Guaranteed that if you're the first one there in the morning, their attentiveness is spot-on. John runs an extremely professional, honest business and I fully recommend them to anyone needing any sort of automotive service. They are highly rated and have been in business a very long time. Again, just make sure you get there early. They are always busy for a reason.

Used Yelp's business finder to get a few quotes for my two non-working low beam headlights, and…read morethis shop stood out right away. They responded quickly, were courteous, and didn't try to tack on a diagnostic fee just to take a look. When I dropped off the car, the technician walked me through their process, starting with the bulbs before moving into any potential electrical issues (which I really appreciated.) It ended up being the simplest fix: both bulbs were burned out. They had everything replaced within a few hours. Fair pricing, clear communication, and no upselling. I'll definitely be back for future repairs. Side note- they have the cutest shop kitten. ‍

I had been here once before and had a great experience, so when my car's AT light went on…read moreunexpectedly one night I called them first thing the next morning to see if they could get it in. They said they could and gave me a timeline for working on the vehicle that matched my needs. While I appreciate them getting me in on short notice, they consistently over-promised and under-delivered on when they would be able to work on my vehicle. They were able to diagnose a couple of leaks that they thought were the problem and sent me photos to show me what they were looking at. In the past when I've left my car at this shop for work they sent over a detailed estimate before starting the work, but this time I only received the verbal estimate over the phone. I drive an old car, which isn't worth much, and I did let the person know that I wasn't interested in investing more in repairs than the vehicle is worth. As it was, the two leaks were just over $1K to fix, and I OK'd the work to begin. After fixing the first two leaks, they then came back and told me there was a third leak, which would require a more major repair to the transmission and they would have to have their transmission person (who wasn't there that weekend) send me an estimate the next day. While I understand that it's plausible that the third leak wasn't something they could have originally diagnosed, it felt a bit weird that the photo they used to show me the leak was one of the original photos they had sent before starting any work. If the leak was visible in that photo, I'm unclear why they couldn't have diagnosed it earlier. The added cost of this additional repair definitely tips the scales of worth-it/not-worth-it to repair vs replace this car, so I wish I had had all the information before deciding to make the initial repairs. Unfortunately, despite stabilizing the ATF level, fixing the leaks did not resolve the transmission issue. On a smaller scale, they didn't check or top up the tire pressure, which most mechanics I've gone to have done as a courtesy when working on my vehicle. The day after I picked up my car the tire pressure light went on, and when I checked my tires all four of them had low pressure. It's a small thing, but especially when dealing with expensive mechanical items like cars, the small things matter a lot in creating a sense of security and trust with your mechanic. They did mention that they were under new management since the last time I had been in, which may account for the different experiences.