Jeff really when above and beyond to get my glass AND camera covered by insurance I can't thank him…read moreenough! I went to a few shops and dealerships before I got here no one could help me like they did! FIVE STARS

Jeff at ACA Automotive delivered some of the best customer service I've experienced. His…read morecommunication was prompt, professional, and transparent from start to finish. He kept me updated throughout the entire process and explained everything clearly. What impressed me most was his honesty and knowledge. He was well-versed in my warranty coverage and, instead of guessing when a question was specific to my warranty provider, he told me exactly who could give the definitive answer. That level of integrity is hard to find. No gimmicks, no pressure--just straightforward, honest, and exceptional service. Jeff made the entire experience stress-free, and he's a true asset to ACA Automotive. I highly recommend working with him.

Always a pleasure to have my car worked on here. I've had oil changes and brakes fixed here. Prices…read moreare fair and the mechanics are great! Ask for Sam

Oil change service. Friendly, prompt, convenient and…read moreefficient service. No need to leave vehicle. I was in and out.

I used to work right down the street from Japanese Auto Center (JAC) since the early 2000s, but…read moretypically take my vehicle to the dealership for service. Looking back, that was a mistake. Recently, I needed to replace the evaporator core and expansion valve for my A/C, and the dealership quoted me almost twice what JAC did. Since it was such an expensive repair, I decided to give JAC a try, and I'm so glad I did. The first thing that impressed me was the size of the shop. They have multiple service bays, not just in the main area but in another section as well. More importantly, the customer service was outstanding. Whenever I called with a question, Kevin didn't have someone else relay the information--he got on the phone himself and kept me updated every step of the way. When the replacement part they received turned out to be defective, they handled it quickly and made it right without any hassle. Another thing I really appreciated was the complimentary rides to and from my home while my car was being repaired. Maria and Mario were both incredibly kind. Maria mentioned she had recently joined JAC after working as a parts driver for another company, and she had nothing but positive things to say about the people there, which spoke volumes to me. Then, over the weekend, while driving to Orange County and finally enjoying my cold A/C, I started hearing a strange wind noise coming from my convertible top. I thought maybe a seal had come loose, but when I got home and looked under the car, I discovered my engine splash shield had torn loose and was scraping the road. I called JAS right away, and they immediately contacted the parts department, ordered the replacement, and took care of it quickly. I want to thank the entire team. From Kevin, Roger, and Dan to Maria and Mario, everyone I dealt with was professional, honest, and genuinely helpful. It's hard to find a repair shop you can trust, but I can honestly say I trust JAC. They may not give your vehicle a courtesy wash before you leave, but if you're saving $$ is it really worth it? If you're looking for a great place to have your vehicle serviced, I highly recommend giving them a try.

Japanese Auto Center: 5/5…read more They earned every point. 1/1 for repair quality: They repaired a loose caliper pin on my driver-side brake and corrected a brake-light stop switch that I had installed incorrectly. Both were separate issues, and both were properly addressed. 1/1 for clear, honest explanations: I had replaced my brakes myself and asked whether that could have caused the loose caliper pin. They did not simply blame my work. They explained that improper installation was possible, but because the problem showed up more than a month later, it could also have been a random occurrence. They explain car problems in a way I can understand. 1/1 for responsiveness and speed: The loose caliper pin was an immediate concern. Their shop was already full, but they still made time to see my car instead of turning me away. They completed the repair in one day while they had a full shop. 1/1 for transparency: They give an estimate before beginning work and call before taking on additional repairs, so I know what I am approving before the bill arrives. 1/1 for accountability and value: Their prices are a little higher than I would ideally like, but the service and speed make it worth it. As a AAA member, I also received the available AAA discount. I have had to return once for a repair, and they honoured the warranty without making the process difficult. I have been taking my car here for about a year, and Japanese Auto Center has given me the best mechanic-shop service I have experienced. I would recommend them to anyone who wants a shop that communicates clearly, moves quickly, and stands behind its work.

I have been to this mechanic for several services and have been satisfied each time. My car is…read morerunning very well for an older vehicle! The value of their services is appropriate to what you receive as a customer. Also, I recently received a very expensive quote from another mechanic for a service my car needed and took it to Jamel and Celine. They inspected my car and ensured me that that service was not even necessary! I am not very knowledgeable about cars, so I deeply appreciate that they were honest with me at a time when I could very well have been taken advantage of and charged for something that was not needed. Jamel, Celine, and their team deserve all the business and positive reviews!

Very helpful and kind! The mechanic helped me without charging for a battery issue. I have taken my…read morecar back today for repairs because of his kindness.

Used Yelp's business finder to get a few quotes for my two non-working low beam headlights, and…read morethis shop stood out right away. They responded quickly, were courteous, and didn't try to tack on a diagnostic fee just to take a look. When I dropped off the car, the technician walked me through their process, starting with the bulbs before moving into any potential electrical issues (which I really appreciated.) It ended up being the simplest fix: both bulbs were burned out. They had everything replaced within a few hours. Fair pricing, clear communication, and no upselling. I'll definitely be back for future repairs. Side note- they have the cutest shop kitten. ‍

I had been here once before and had a great experience, so when my car's AT light went on…read moreunexpectedly one night I called them first thing the next morning to see if they could get it in. They said they could and gave me a timeline for working on the vehicle that matched my needs. While I appreciate them getting me in on short notice, they consistently over-promised and under-delivered on when they would be able to work on my vehicle. They were able to diagnose a couple of leaks that they thought were the problem and sent me photos to show me what they were looking at. In the past when I've left my car at this shop for work they sent over a detailed estimate before starting the work, but this time I only received the verbal estimate over the phone. I drive an old car, which isn't worth much, and I did let the person know that I wasn't interested in investing more in repairs than the vehicle is worth. As it was, the two leaks were just over $1K to fix, and I OK'd the work to begin. After fixing the first two leaks, they then came back and told me there was a third leak, which would require a more major repair to the transmission and they would have to have their transmission person (who wasn't there that weekend) send me an estimate the next day. While I understand that it's plausible that the third leak wasn't something they could have originally diagnosed, it felt a bit weird that the photo they used to show me the leak was one of the original photos they had sent before starting any work. If the leak was visible in that photo, I'm unclear why they couldn't have diagnosed it earlier. The added cost of this additional repair definitely tips the scales of worth-it/not-worth-it to repair vs replace this car, so I wish I had had all the information before deciding to make the initial repairs. Unfortunately, despite stabilizing the ATF level, fixing the leaks did not resolve the transmission issue. On a smaller scale, they didn't check or top up the tire pressure, which most mechanics I've gone to have done as a courtesy when working on my vehicle. The day after I picked up my car the tire pressure light went on, and when I checked my tires all four of them had low pressure. It's a small thing, but especially when dealing with expensive mechanical items like cars, the small things matter a lot in creating a sense of security and trust with your mechanic. They did mention that they were under new management since the last time I had been in, which may account for the different experiences.

Great customer service and very reasonable price. Much lower price than what the dealer wants.read more

Another Trustworthy Auto Repair Shop…read more I recently started researching some of the best auto repair shops in the South Bay Los Angeles area -- specifically Torrance, Carson, Wilmington, San Pedro, and anywhere within a reasonable distance of Harbor City. Torrance Auto Repair came up in a Reddit discussion recommending some of the better shops in the area, so I decided to give them a try. I brought my car in for an alignment and also asked Jimmy to give me an overall evaluation of the vehicle. From the beginning, he was transparent, helpful, and respectful. After completing the alignment, Jimmy explained what other work my car may need and gave me his recommendations. What I really appreciated was that there was no pressure to spend money right away. He simply let me know what to keep an eye on, encouraged me to stay in touch, and recommended following up when needed. That kind of honesty goes a long way with me. I'm always looking for trustworthy people when it comes to maintaining my car, and Jimmy gave me the confidence that I was getting straightforward advice rather than being pressured into unnecessary repairs. I'll still continue going to Pacific Auto for my tire needs, but I'm happy to have another reliable auto shop for other vehicle services. I'd rather support both businesses based on the specific needs of my car. Transparent service, no pressure, and good communication -- exactly what I want from an auto repair shop.

I've been using Fern for a few years now, and I honestly can't recommend him enough. He's worked on…read moremy cars as well as my parents' other family members' vehicles. Every time we've called him, he's been reliable, honest, and has done great work. What I appreciate most is that he actually cares about helping people. A good example is when I bought a dash cam and realized I had no idea how to install it. Instead of telling me it wasn't something he did, he took the time to figure it out and installed it for me. It came out great, and I really appreciated that he was willing to go the extra mile. Because I've had such good experiences with him, I've recommended him to several businesses and contractors I work with. They ended up hiring him to maintain their truck fleets because they were impressed with his work, professionalism, and reliability. He's always been straightforward with pricing, explains what's actually wrong with the vehicle, and never makes me feel like he's trying to sell me repairs I don't need. It's hard to find a mechanic you can trust, especially one who comes to you, but Fern is definitely one of them. If you're looking for a mobile mechanic who's knowledgeable, dependable, and genuinely cares about his customers, I wouldn't hesitate to recommend Fern. He's earned my trust and my family's trust, and he'll continue to be the first person I call whenever we need work done on our vehicles.

Fern quickly got me on the schedule, got the right parts and fixed my car. Professional and…read moreknowledgeable!!! 100% would recommend this guy!

Very responsive and honest with his pricing. He gave me a full breakdown of the cost of parts and…read morelabor, and got the work done quickly and efficiently. I had the brakes and rotors replaced on my 2017 Silverado, and everything went smoothly. What really stood out was his honesty. I also had him take a look at my other vehicle and give me a quote, but instead of trying to make another sale, he told me the brakes didn't need to be replaced yet and to give him a call back in a few months. Hard to find an honest mechanic like that. Great work, fair pricing, and someone I'll definitely be using again.

Food was great, service was great, view and ambiance was great…read more Very happy with my experience!

Im Satisfied 100% 2019 Lexus - Front & Rear Brake Pad price Good Price . I recommended Leo…read moreMechanic . Call To Appointment, oil change Walk in

Took my BMW in for repairs and mechanic Leo did an awesome job. He was professional, knowledgeable,…read moreand kept me informed throughout the process. The car is running great, and the service was completed quickly. Highly recommend Leo and the team for honest, quality work!

The guys at Blu were awesome. They were super informative…read moreand very kind. They performed my alingment with care & I'd reccomend them to anyone.

They did something to my vehicle and it wasn't the same after…read more It could have been an off day for me but I don't take chances like that.