Phoned this group to do a home/business service on an HP Printer. Called the dispatch number…read moreprovided on the website. The "dispatcher" that answered the phone was very disinterested immediately upon answering. I offered information as best I could, but he kept "hmmm"ing to the point that I eventually just said, I'll find someone else who might be interested in helping me. Even if not interested, call could have been handled with a bit more professionalism and enthusiasm.

Anyone in the Sevier County area who may need help mounting TVs, installing home theaters, fixing a…read morecomputer, or solving any high tech issue that naysayers tell you just "can't be done," call Eddie Nelson at TCS. Eddie is a genius!!!! TCS Computer Repair and Networking is an excellent resource for all of us who live in the mountains..... The company primarily serves as Information Technology support for cabin rental businesses and corporate entities have recently just started providing technical services for homeowners too. I'm so lucky I found this company!!!! They not only mounted my new TV on an old mount that I didn't want to replace but fixed an issue that has been costing an additional $50 a month extra for because I listened to an installer who obviously didn't know what he was talking about.... This guy knows!!!! And I am happy, happy, happy with the work!!!!!

I had a problem with Onedrive redirected my saved data in Quicken and Quick Books. Took my laptop…read morein and with 20 minutes he identified the problem , fixed it and for a nominal charge I was on my way. Highly recommend him.

I normally research places, purchases, services, etc... ad nauseam. When I inadvertently corrupted…read moremy computer and needed it repaired I skipped the research and went the closest repair shop .... 21st Century Caveman. What a find! Above all Chris was honest. I could have repaired the computer myself .... for free! I knew that going in and it was the first thing he told me. He isn't an individual out to scam customers who have no/limited knowledge of computers. Furthermore, he was kind enough to repair my computer the same day even though he was pressed for time. In my opinion, Chris is the definition of Southern Hospitality.

Absolutely! Casey was the Nerd who came out and resolved all of my issues! Course I had a…read moreyear-long membership five years ago and that got me and my husband computer literate.

We brought a printer to their office. We left with a promise it would be completed in 3 days…read more Three weeks later they offered us an interim printer to use. It was a very cheap unit, probably $59 at a box store. It came used and without ink, so we had to buy the cartridges. The printer didn't work they directed us to other cartridges, we bought those the printer still did not work. Now we are in $79 for an initial fee and over $100 in ink cartridges. They said they would come to our house, no more than two blocks from their office. They cancelled at the last minute due to a forecast of rain??? They rescheduled, didn't show. They rescheduled again and didn't show. Now they no longer respond to email inquiries. I am planning, if no response to this complaint, to file one with the Better Business Bureau.

Computer Depot used to be my go-to for computer problems. The last time I used their services was…read morein 2022 after I had been being cyber bullied and my computer and WiFi hacked for nearly a year while I was renting a senior apartment from Knoxville Community Development Corporation (KCDC) in Knoxville. I already knew KCDC was involved. They have a reputation for going to extremes to target and retaliate against residents, and I had filed HUD complaints against them. When I brought my computer into Computer Depot, the manager/owner looked at me with eyes as big as saucers. I felt intuitively that something was not right. I gave them my computer and asked them to wipe the hard drive and reload my programs to get rid of the malware. When I came back to pick up my computer, I found that they had disabled my Secure Boot and installed a program that allowed them to come and go from my computer system, but also left an open door for the hackers. That was like a big clue that KCDC had hired them as "black hats" to facilitate their cyber harassment and surveillance, which included turning my apartment neighbors against me and encouraging them to harass and surveil me. Two attorneys who reviewed my screen shot evidence warned me that KCDC might be setting me up for a criminal indictment. I will never use Computer Depot again.

Great and immediate help by phone with connecting 15 year old asus to home network. Very patient…read moreand polite.

Would not buy anyting from them ever again got alternator from them did not last a month sales guy…read moresaid I should get the high power one it would last longer and give me more power so I did that one did not last long at all so they sent me another one and that one lasted 7 months right outside my warranty so I called back they told me I would have to buy another one...lol It's a waste of money......DONT WASTE YOUR MONEY

I used to visit Russell at DB back in the late 1970s! Great Place and he took nice care of my…read moreRevox! I guess it's still in business?

These guys definitely know what they are doing I gave my computer to them and they had it fixed the…read moresame day. They have good manners and they fixed it at a good price aswell.

I call Dave "The Wizard". Knoxville is lucky to have him. He clearly has a tremendous amount of…read moreexperience with repairing audio and video equipment. This is evident by how effortless he makes the work involved seem, despite the intricacies and labor required to perform the repairs. I have thus far had two 50+ year old speakers restored, and a mid 70's Kenwood integrated amp. The prices charged for the work seem fair. Dave is also easy to deal with. It takes him a few weeks to get to working on the repairs, but this is because he has a healthy backlog of repairs to complete. His workshop is filled with equipment he is working on. Demand is high, for good reason: this man is reliable and fair. If you need something repaired, I recommend taking it here.

I dropped off an old console record player 3 weeks ago because I wasn't getting any sound out of my…read moreright speakers. I was told it would be 2-3 weeks before he could look at it. 3 weeks later I called and was told he hadn't looked at it yet but he would today. A couple hours later he called back and confirmed what I already knew, that I had no sound from the right channel. He also said that there were problems with the record player that had been working perfectly before I dropped it off. I asked for a price to fix it, and he said at least $125 plus parts. I told him that the record player had been working fine when I dropped it and just needed sound from the right speakers. He told me again that it would be at least $125 to fix the right speakers. I pressed him to explain how much of the $125 was parts and how much was labor and his request was "most of it is labor". I asked again, how much he would be charging me for labor and how much was for parts, to which he replied "it doesn't matter, that's what I'm charging you to fix it." I then asked to come pick it up. When I went back to pick up my console, he surprisingly did help me load it in my car, at which point I said "your price is reasonable if that's what it would take to fix it, but I need to know what I'm paying for." I might as well have said nothing because he literally ignored my statement and walked in. I recommend avoiding this business. I am confident I would have been overcharged for repairs rendered, and most likely charged to fix parts that weren't broken again. If I could give zero stars for this experience. Update 9/26/18: I took my console literally across the street to Ammons Electrical Repair and they had it fixed and working the very next day for half the price. If you have the choice, choose them. Dixie was 3 weeks, no repairs, and a quote of "about $125". Ammons was one day, $85. They also confirmed that Dixie was full of it trying to fix my turntable which has no issues at all.

Reliable Solder Repair from LexIT Systems in Knoxville: Expert Micro-Soldering by Alex…read more I needed a delicate micro-soldering job on a very small, irreplaceable 6-pin connector. Alex at LexIT Systems provided efficient and competent service, completing the repair the same day. For anyone in East Tennessee needing professional hardware repair, especially micro-soldering or complex electronic repairs, at a reasonable and fair price. Alex from LexIT Systems offer a reliable solution.