I have to agree with another reviewer, Braxton H. from Aug. 20, 2025. She said what I exactly what I came to write, but probably better. I was helped by Josie behind the printing counter. She could not have been more helpful, kind or patient and she was a life saver today. I made a point of letting the manager know that I thought she was incredible. I watched her handle everyone with grace, and that even included someone who threw a loud rude tantrum at her because the printer was broken and she lost 89 cents. I thought that kind of stuff only happened on TikTok. I got some real perspective about being in someone else's shoes. As for me, I was extremely grateful today to have a local Staples and Josie there to be of such help today. Thank you. read more

On vacation in the Smokies. Had 12 pages I needed printed. I usually just do it at my library as it's nearly free compared to $10 here. Ordered it online, paid and got expedited print. An hour later go to pick them up, lady in the print station looks up my order and me know they won't be ready until about 11:30(it was 0900). Seen a 'self serve' print and asked if I could just use that instead. What do ya know she did me a favor and just hit the 'print' button. Golly gee thanks read more

Absolute premium experience at this location. The woman behind the printing counter was absolutely amazing and could not have been any more helpful. Thank you so much! read more

They answer their phone with a recording, which transfers you to a worthless bot. After that you sit on hold perpetually. No respect for their customers! read more

I just returned a packaged Amazon item and the receipt said "unpackaged item." I walked back in and told the male clerk who helped me. He said "they all say that on the receipt." I asked him to correct the receipt because IT WAS IN A PACKAGE. Then, a fat memaw decides to jump in and "confirm that all the receipts say that." I don't understand how that's possible, due to that fat memaw looking like she dropped out of the fifth grade. Anyway, the clerk who "helped me," didn't even attempt to see if he could correct the receipt. F this place. read more

I ordered some flyers for a benefit show my band was doing. It took 30 minutes to even get waited on. I wanted just 25 copies of simple print out something, if my printer wasn't broken a 5 minute job. Why does it take two days to print 25 basic paper flyers? I explained it was for a family that house got burnt down.the lady said you can pay for express they will be done by the night around 7:00. I said yes..woman named Josie said no way. I ordered anyway. I called back to make sure they had right date of the event..he said "I'll check with her and call you back" 3 hours later no call back. I in the past used you guys for buisness and charity events, I know now why I quit using you..on a printer regular print 2 day's..5 minute job. read more

Every time I walk in here I'm greeted, and helped with a smile on their face. Very friendly staff. I do want to say thank you Jacob for always going above and beyond to help customers out. read more

We went into Staples to return extra Amazon items. Have used this service since the day Staples starting accepting Amazon returns and never had a bad experience with anyone in this Sevierville Staples until tonight. After standing at counter waiting for an associate Josey came over with NO greeting except "Are you ready"? I said I'm sorry let me send this text to my Son...Josey replied well I'll come back when you're ready using a rude smirk as she walked away. Apparently Josey forgot I had been standing there for a long time with noone there to wait on me but never said a word. If this wasn't bad enough things went down hill from here. I was given command after command on ways to hold my items, my phone, where to lay my items and how to lay my items so she could scan. It was the most chaotic mess I have ever seen and have never been talked to with such rudeness. She made a very easy task into something extremely complicated. I finally said I really don't know what you are wanting me to do with all these orders you are telling me and your contradicting yourself. I was then told I'm trying to make it easier for myself and I'm just going to get someone else to finish you as she proceeded to the printers slamming things In that area. I have lived in this county for over fifty years, managed businesses my entire life and have never left a bad review for anyone. I do not know if she had a horrible day, the store was short handed or if she is just this rude and smirky but the last place Josey needs to be is dealing with the public. Josey needs to understand the people that walk through the doors are the people that pays her salary and she needs to show appreciation to them. read more

They just do not have enough people or proper equipment to manage a print job in a reasonable amount of time. 1 self serve printer was totally out of order and the second wasn't working properly. The staff behind the counter was stressed and over worked. read more

I was just futzing around, and discovered that this staples carries some high quality art supplies. Colored pencils, art markers, drafting tools, tons of sharpies, and other illustration supplies. I have found good deals on some items I have needed (or wanted, in the case of the locker chandelier) on my last two trips. They have new sales all the time, and actually enjoy their customers. The service is excellent. I am glad to have somewhere to pick up basic art supplies now! read more

Ordered flyers online and went to pick them up. They were not trifolded as I had ordered. The reason must have been because the machine was broken. I had to wait 30 minutes for the brochures to be folded as they had to fix the machine. I wish they would have not emailed the brochures were ready. Someone did not review the order properly! read more

The stupid toothless manager wouldn't accept my coupon even though it was a staples coupon!! He was so rude and wouldn't do anything for me!! $ read more

Good store. Only issue is sometimes you have to wait to get help. I use them for UPS shipping or if I have a UPS package to drop off. They are much better than the local UPS Store for that. read more

Went to the store early today and was looking for ladder shelves. Justin greeted me and asked if he could help. Told him what I wanted and he immediately went to stockroom to get my purchases. Informed me one was out of stock but would check staples.com. Found out they were also out of stock. Advised me to call general manager at noon to see if I could buy the floor sample. He was very helpful even answered a question regarding my laptop that I had purchased earlier in week from Staples. I will definitely shop more often at this store. It's so refreshing to have someone answer questions without feeling we are intruding upon them. Great customer service. read more

Second time I've been here and received awful help. Came in to by photo printer, and ipad. When the attendant said "you obviously know more about these than I do.I can't help you." Well that was it for me too. I know more about photo archival printing than he but not printers. He was so busy trying to be smartest he couldn't just cooperate and help. So staples lost approximately$500 sale and im leaving insulted and determined not to shop here again. In Another town I had a similar bad experience so is it a store issue or larger cultural issue staples needs to address? I don't know but I turn to Amazon instead. TN is one of the nicest places to live because people are typically kind and cooperative, not a lot off posturing here,a lot of warm salutations and neighbors clearing the snow together so to speak. Ads contrast to this experience. read more