Very rude customer service and racism too…read more I wish I can rate 0 star I was just trying to get a quote and bargain

Carlos is punctual, professional , gifted, listens attentivel, resourceful and answered my…read morequestions. Carlos did an awesome job tuning our instrument. It was a pleasure having his talents and expertise in our home. Going forward, we would like for Carlos to tune and service our instrument. He makes it sing! Thank you, Carlos & Piano Tech Jerome & Marilynn Bailey

My sister and I studied at Piano Works with Miss Wong before she retired between 2013 and 2020ish…read more The location has always been clean, organized, and the brother-owner duo is a delight. We bought our first keyboard/digital piano here in 2014 after over 2 hours of testing different options and speaking with Don and Ben (thank you for your patience as we also didn't know too much English then!). I stopped my piano practice after 5ish years, but I loved coming back for seasonal recitals and looking through their new book selections! A few years later, they helped us decide on a real piano for our home. They worked with our budget and are super knowledgeable. They even did a complementary tuning upon delivery to ensure satisfaction. My younger sister has now moved out of town for college so it has been a year since I last stopped by, but I drove by the other day and felt drawn to leave a review. It has always held a special place in my heart and I hope it continues to bloom. This is a staple Duluth Small business in my book.

Warning that this shop will NOT tune or help diagnose any issues with your piano if you decide to…read morebuy a piano elsewhere after visiting them. Sam called me a couple weeks after my visit to check if I was still interested in some grands I looked at and I told him that I had made a purchase elsewhere. He proceeded to use scare tactics to try to get to buy from him. Once he learned that I had already made the purchase and I asked for him to tune the piano he refused to send his technicians to tune or look at the piano. Not a good business model. You're better off buying a piano elsewhere and if you're forced to work with them, be very wary of their scare tactics. EDIT: After seeing the owner's response to my google review, I have removed an additional star. Anyone reading this review need not read further than the owner's response to see their attitude towards potential customers. Truly a shame as they have a lot of potential.

Do not use Cooper for insurance claim repairs. Communication skills ( working through 911 Textile)…read moreare atrocious.

Super responsive and ready to help. They seem to be honest and knowledgeable. I will definitely…read morebe visiting them for future piano needs

Summitt Pianos (Piano Movers Plus) have been the best mover ever! I've used them for the past 12…read moreyears to move concert grand & upright pianos (Steinway & Baldwin), organs (Hammond B3 and RT3), and even a living room set. They've coordinated receipt of my Steinway B from Connecticut and later moved it to Nashville. Very professional & treats the instruments (and house) like they were their own! On time, reasonable rates, and great folks. I highly recommend Mr. Summitt and the guys! Dr. Andrew T. Alexson

I'll admit, I'm a piano junkie, and I like visiting piano stores to hear quality instruments in…read moreorder to better bring out the potential of my personal instrument, a Baldwin L. Marcia Hughes, the sales associate, and the shop guy (sorry I don't remember his name) gave me such a warm welcome that I wished I had to buy a piano. Thank you for the delightful time I had there with your fantastic stable of instruments. Even though I live far away, if and when I'm in the market for an upgrade, I'll be speaking with you!!

picked out the perfect piano for me based on how I liked the sound and the touch of it. super…read moreexcited knowing we got the best one for me in the store

During my recent experience at England Piano I was met with sincere interest in my being satisfied…read moreand contented.. Both conditions were met as Gregory exhibited sincere interest, helpfulness,and resourcefulness. I look forward to future opportunities to visit England Piano.The delivery men were on time,polite,patient and helpful. My England Piano experience was a joy.

I contacted Mr. Cooley to tune and repair my grandmother's beloved piano. He was able to come out…read moreto my house in a timely manner, arrived promptly, and did a thorough job of tuning and making several repairs to the hammers. Mr. Cooley was pleasant, knowledgeable, professional, and reasonably priced. I highly recommend him and will be calling on him in the future!

From the owner: "Beautiful pianos of excellent quality. My work and my pianos are fully guaranteed."…read more Rick's Pianos Sales & Service has been in continuous retail operation since 1987. Owner Rick Cooley has been in the piano trade since age 17, working in three shops and a museum before opening his own store. No one in the greater Atlanta area has more experience restoring, rebuilding, and tuning pianos. I take a historic and minimalist approach to restoring a piano, relying on craftsmanship and experience to bring heirloom pianos back to their full usefulness. I restore and rebuild pianos in my own shop myself. Only cabinet refinishing is outsourced, and even there, I personally take care of the dissassembly, reassembly, and hardware restoration. Not a screw is lost!

Hired Jake to tune piano. He did not tune the piano as stated. Being a novice, we were none the…read morewiser. We had an expert tune that suggested the piano was not tuned. He showed us the measurements and said no one with any level of knowledge would have claimed to have tuned the piano. I definitely believe there were other motives for Jake giving such poor service. He seemed to confident and too many positive reviews (though some bad) to be incompetent at piano work

We inherited a piano back in 2005 and it hasn't been used or tuned in over 20 years, some keys were…read moresticking, and it sounded poorly. I called several shops to ask about repairs but during each call, I was getting "attitude" over the phone from the employee due to my lack of piano/musical knowledge. I found this funny as I'm the one with the money and they're the lowly employee. Enough said. I searched the web and came across Jake's Piano Shop. Jake came over and took a good look at our piano. I explained to Jake I have zero knowledge in this area so dumb it down. Jake did. He too the time to explain what the piano was, what it needed, what he could do for us, etc. We hired Jake and he dismantled part of the piano, took what he needed to his shop, ordered parts, did XYZ, and came back 2 weeks later to assemble our piano. Jake hand tuned our piano using his hearing, and during the tuning process, he played the piano to attain the right pitch of each key. I was impressed. Again, I don't know music but I understand "craftsmanship" and Jake is definitely a Craftsman! NOTE: Jake, you play beautifully. I'm pretty much tone deaf so I can't hear the subtle differences but my family can. I clearly noticed the key "action" was 100% better, nice flow, spring action, etc. We'll be seeing Jake bi-annually/annually to maintain our piano from now on. I HIGHLY recommend Jake's Piano Shop.

Owner was responsive and straightforward in all transactions. He kept us posted every step of the…read moreway. We will use this company again, for sure.

Sure, he sells pianos on several different sites, under several different names. Hey, "marketing…read more101." Smart businessman. However, when he said "call me" and I did, I felt as if I was talking to an old friend. Hundreds of pianos for sale across several sites, and he takes the time to talk to me, walking me through some concerns, making recommendations based on my needs... I haven't bought one from him yet, but his company/companies are at the top of my list!

I contacted Newsong after I received a recommendation from a reputable piano technician. I needed…read moreto have my new piano moved from the seller's house to mine. Everything worked as expected other than a small delay due to traffic which I was timely informed about. All the communications were timely and clear. The move was smooth and price was very competitive.

I called Newsong Piano Rebuilders and talked to Greg about repairing the mess that another…read morerepairman had made of my 50 year old piano. He came out and looked at it, assessed the problems, and gave me a reasonable price for the repairs. I agreed and we made an appointment for him to come two days later and do the job. He was on time, did an excellent job, repaired the mess and tuned it to perfection! Greg is forever my Piano Man and I couldn't be more pleased with his professionalism, courtesy, consideration, and promptness. His skill is apparent. I HIGHLY recommend this business!

We had our son's and daughter-in-law's piano tuned for their 8th anniversary this month. It was a…read moregift from her deceased grandmother, who passed away in February. I made the arrangements w/ their office and paid the cost. Our kids are very, VERY happy with the service experience overall; the way this antique 3rd generation instrument sounds, feels, and performs; the professionalism and extremely detailed knowledge Manny exhibited while "on the job." My own piano, a very old upright Kohler Campbell--which ceased production of pianos in the U.S. in 1985--was last tuned 30-35 years ago. My mother studied piano on it from 1940 on, during her growing-up years. It is in tune with itself, but I'll be giving Manny's Tuning by Ear a call very soon so that it "sounds better." This piece is near and dear to my heart and deserves an excellent "tune-up." I can't think of anyone more qualified to restore this heirloom to its original quality of life!

I recently purchased an old piano. I basically acquired for free piano and didn't know what I was…read moregetting into. I knew that it definitely needed to be tuned, along with the possibility of other services. While I didn't know, rest assured that Manny knows!! What an AWESOME experience!From the first phone call to Manny shaking my hand leaving, everything was so smooth. The communication was on point and all was done exactly to the initial phone call. Manny was very informative about what he was going to do. He also gave me a heads up of items that could be malfunctioning and that strings could break. I was able to watch Manny perform the double tuning. What an amazing skill set he possesses. Manny was friendly, knowledgeable, and completed all of my needs for a very fair and reasonable price. Great job!!