Amazing people, wonderful staff and a company moving in a very follow able direction$read more

Great place with great people! There's something for everyone at yOUR HOUSE. Simply show up and let…read morethe greatness begin!

Beware of this gym. The rates and billing are very deceptive, and they make it impossible to cancel…read moreyour membership. My account was automatically billed and they they started charging me a late fee doubling the membership. Additionally, after three months they suddenly have a "Rate increase" jacking up your rates by double what they intially sign you up for. When you try to get help, they have such scripted responses and basically refuse to help. The place is run by a bunch of dingy tean age girls including management. Looks flashy but very deceptive rates, billing and extremely poor customer service. AVOID THIS PLACE AT ALL COST!

Friends! Do NOT join this gym!! They say that you can can el your membership at anytime. This is…read moreFALSE!!! I have been trying to cancel a membership in Chattanooga since May. I have used the app, called, visited in person, and have even emailed the district manager to no avail!! Buyer BEWARE!!!

The absolute best gym I've ever been a part of. You're treated like family not just a gym member…read more They truly care about you and want to help you.

Love this gym! Ashley is the best! If you are looking for a place please look here the staff is…read morevery personable and sweet! Love it here!

I filled out an online form about starting a program with them AND I called and spoke to someone…read more No one ever got back to me regarding the form I filled out and someone did text me back after I called but they asked when I could come in and I told them and they never responded back. Guess they don't really care if they make new customers. So I am going to another trainer who contacted me right away and seemed interested in getting me in. Update - this was due to an employee who was transitioning out of the company. I have since gone to the gym and it was a GREAT experience. Kyle is so nice and so helpful and really cares about his clients. The bad review I gave triggered him to call me and turn things around which he did with flying colors. I signed up and am starting on Monday! SO excited!

Hands down the BEST fitness studio in Chattanooga. Sometimes it can be so hard to find classes that…read morefit your schedule or an instructor you like. I've gone to classes at tons of random times/days and have had so many different instructors yet every single one has 1) kicked my butt and 2) made class fly by because it's been so fun. The instructors are really welcoming too. Some gyms in town can be intimidating, but these people know their stuff but aren't pretentious about it. Truly wouldn't know what to do without that KHF team.

Dirty, dark (1/2 of the lights are turned off), and complete dump with broken equipment from the…read more90's.

JT Sweeney and the equipment were amazing. Great gym. Close to home. Friendly staff.read more

I was visiting friends/family in Chattanooga and was looking for a place to workout for the week…read more I'm glad I found this studio. I was super impressed with this location. The atmosphere was welcoming, and the staff were super friendly. Even the members were awesome! Even though I'm not a member, I can see why so many people love this place. If you're looking for a great workout, I highly recommend stopping by and giving it a try.

Today was my very first class. Coaches Kayla and Sara were both super friendly and supportive. I…read morewas concerned, walking in, I would feel intimidated but my first experience at OTF was anything but that! The atmosphere was so energetic, fun, and motivating! I felt incredible after my workout!

Great budget club with amenities My favorite are the water massage beds.... they are awesome! I…read morecurrently have a lot of lower back pain but the water massage fixes that better than pain reliever's The equipment is good but i wish they would add a few more weight plates to some of the equipment.... a little on the light side

I have been coming for years... the staff used to be…read moreexcellent but over the years it has gone down... It improved about 5 months ago and said it was under new management, but has gone back to the same apathetic staff at the front desk...barely speak when you come in, and on the way out like tonight, had their backs turned playing with a stick? and not saying anything to th customers!

Yesterday morning, I arrived at Planet Fitness around 7:00 AM, scanned my app just like I have done…read morefor years, completed my workout, and then went to use the massage chair as I normally do. When I asked for a chair, I was told I could not use it because I did not have a profile picture and supposedly was not part of the Black Card membership. This was extremely confusing because my app clearly shows my name, our membership, and we have been Black Card members since 2017 without ever having this issue. Many of the employees know me personally because I am there several mornings every week. I asked to speak with a manager but was told one was not available. I was so upset that I left before I said something I would regret. My husband later spoke with management and was told the issue could only be fixed by adding me to the account and paying for an additional membership. What hurts the most is how I was treated. After nearly a decade of being a loyal member, I felt singled out, embarrassed, and disrespected. As I stood there, I could not help but notice that four other people entered at the same time, and only one person's phone was scanned, yet they were not questioned the way I was. Whether intentional or not, the experience left me feeling racially profiled and deeply hurt. I have worked hard on my personal growth and emotional health, and I am proud that I chose to walk away instead of reacting in anger. But that does not change the fact that this experience was painful and unacceptable. Loyal customers deserve to be treated with dignity, respect, and consistency. -- Telisha Renfroe

Having visited many locations of Planet Fitness it was shocking to visit this location. There is a…read moredefinite lack of cleanliness (filthy) and equipment in need of repairs and replacement. Definitely far from the expected standard to share the Planet Fitness name. I spoke with a manager, said it would be addressed. Visited for a few years, nothing changed.

I posted my concern on Google for Rock Fitness in Fort O. I have read all the reviews and comments…read moreand noticed the responses are typically the same as I received. No reply like "we'll work on it", "we'll see what we can do", or any response that shows they care what the clients think. Most of their response was not the true story. There are no paper towels and no towels in the class room to use. They don't allow a second review on their website either. Love the class I take just saying the staff is lacking in skills dealing with people. Read reviews!

I walked in yesterday with my friend and scanned my badge, guy at the desk stopped us and asked…read morewhere my friend's badge was. I explained that I thought you could bring someone with you (as is the case at previous gyms I've been a member of like workout anytime), and he got aggressive and informed me in a needlessly impolite way that you can't do that. My friend asked if he could hang out while I workout but not use the equipment and he said no. Fair enough, I didn't know. So, I left because I wasn't gonna make my friend wait in the car for me or something like that, but the guy is still mouthing off behind me angrily so I just say "have a nice day man", confused by why he was overreacting like this and why this small mistake I made had escalated to become such a big deal. It certainly wasn't me who was getting upset about it. As Im walking out he shouts that he'll suspend my membership for a week, which is crazy because I didn't know about the rule he acted like it was my 100th time doing this or something. Absurd overreaction from this guy, what a joke. He actually ran out after me into parking lot as I'm leaving and called me a smartass, and for what? I literally didn't do anything and it's never that serious. Ridiculous behavior, I don't know what this guys problem is but that's not how you should treat your customers especially considering how mild my transgression was and how I left without causing any trouble or arguing about it, I literally don't know why he got so mad and had such a temper tantrum over it. Like his eyes were practically popping out of his skull he was seething so hard, it was so blown out of proportion and outlandish how he was trying to intimidate me and cause such a spectacle, it threw me for a loop. Super weird. I've been coming here frequently for about a month and I follow all the rules and clean the equipment after I use it. Maybe he just doesn't like my face or something I dunno. Crazy situation. The gym is nice overall but the hostility and unwelcoming attitude from this guy was unbelievable. Unfortunately I'm locked into a year long contract here, so it is what it is. Maybe he'll find a silly reason to terminate it early and I can go somewhere else that values their patrons.