Donald and his team were amazing and so easy to work with!! They did an incredible job on moving us…read moreinto our new home and everything was done so professionally. I would recommend this company to anyone I know that is in need of movers! Thank you, so much!!

We had the best experience with this company. Our move date changed multiple times due to issues…read morewith closing and Eva was so patient and kind during a really frustrating time. We had more to move than expected and they made sure everything was moved in the time period originally discussed. To top it off, they beat every quote we had received. Would absolutely use this company again!

Frank, Danny and Frank are the best! We needed a baby grand piano moved upstairs within our home…read more They not only were able to do the job in a professional manner. they were polite, friendly and a pleasure to work with. 5 stars! A shout-out to Billy in the office as well for getting us scheduled quickly and with great follow up. If you need a quality move experience, look no further.

Backdraft movers helped us move on May 8th and I'm so pleased they helped us move a 2nd time! The…read morecrew came bright and early ready to work with smiles, courtesy, & a great attitude. The team was led by Frank and packed us out quickly from one house to the other. Their pricing per hour for the quality of work was fair and we value their expertise! If we move again (hopefully many many years from now) choosing Backdraft Movers for a 3rd time will be an easy choice!

Being a small home-based sewing company, it was not merely a family affair. We were stocked with…read moresewing machines, rolls of fabric, dress forms, shelves of supplies and dozens of storage containers, all of which had to be kept in order. The movers packed our business equipment, apart from our household items, so it would be easier to unpack later. We were scheduled to pick up at 10 am, but there was another resident temporarily on the freight elevator. The crew started packing loose household items until the elevator arrived and they could get on. One plastic container arrived with a loose lid, but its contents were undamaged. I liked how they handled all the delays they faced with a sense of calm.

When relocating our nonprofit organization's office, we had to find a way to relocate on a tight…read morebudget, and the moving company worked with us to efficiently get the job done without sacrificing quality or care. The crew knew what they had and what they didn't, and they made the best of it by suggesting practical solutions that saved us a few pennies on keeping our valuables safe. The furniture in the office, which included some donated items, received the same professional care as newer costlier items. Boxes were packed securely, and important donor records and program materials were included, recognizing their value to our mission. The team performed well, working efficiently while aware of the cost per hour and never rushing in any way that could damage equipment. The loading and unloading were very quick, and our moving expenses were kept within the budget we had set. They assisted us in setting up our new space and arranging the furniture to make the best use of our square footage.

First of all they were extremely fast with the quote on my job. Anita did a fantastic job keeping…read morein touch with me. On moving day they adapted to every curveball I threw at them. Louis made sure I was able to move into the apartment even though the apartment complex wasn't quite ready. I will definitely call them again for a future move.

We used Mustang Movers for a move out of a storage unit into a warehouse space. Office staff was…read moregreat and the 4 team crew did great. We did have some hiccups about the estimate request specifics and our definition of furniture versus theirs. We worked around it the day of the move and would use them again. They finished in half the time, so that was a win!!!

This moving crew lead by Brian was amazing. They were considerate, careful, and so helpful…read more I would recommend this company to anyone needing help with a move . Very organized! We Thank them ( 3 man crew ) for helping us with this move in extreme heat. Excellent job team!!!!

I wish I had better news to share. I've moved 3 times in the last 5 years and the two gentlemen who…read moremoved me with Buddy Moving were the slowest by a wide margin. I had no couch. No dining table. One queen bed and two twin beds. One dresser. One of the rooms of my 3 bedroom home only had a plant stand. Still it took 5 hours to move me 20 min away. And then when we got to our new home, I noticed the craziest things. My chainsaw had been dropped into a box with my clothes. They didn't want to move boxes to rooms where I wanted them. I was told - we got the boxes in the garage so we put them in the garage. So even if it says Bedroom 2, they put them in the garage. Then they broke a piece of my furniture and lied to me saying that someone from their company would come and fix it. Later, I found out the company pays Pennies per pound for the object. I got $30 for a $200 piece that is not fixable. Overall, not a good experience. They seemed purposely slow, showed little care for my items, and lied when they broke something.

I would not recommend Step-by-Step Moving & Delivery based on our experience…read more Last month, they moved my daughter's belongings from one house to another in Plano--a distance of less than one mile. We requested a crew of three movers, but they showed up with four. One of the crew members appeared to be very young and inexperienced, possibly under 17. Instead of helping move items efficiently, he spent a long time trying to dismantle a crib with a screwdriver. I politely suggested that they simply move the crib without taking it apart, since it would save time. Apparently, he didn't appreciate the suggestion and went to speak with the crew leader. To my surprise, the entire crew stopped working and refused to continue until I left my daughter's house. They claimed it was because of "liability," but they couldn't clearly explain what liability they were referring to. We ended up losing about 45 minutes before they finally resumed the move. The entire experience was very unprofessional. Before the job started, everyone was friendly, but once they began working, the pace was extremely slow. It often felt like they were moving one small item at a time instead of working efficiently. A four-person crew took nearly the entire day to move the contents of a four-bedroom house less than a mile away. Based on our experience, I cannot recommend Step-by-Step Moving & Delivery. If you're looking for movers who work efficiently and professionally, I would suggest considering other companies. This photo shows the moving crew standing around instead of working. We waited nearly 45 minutes while the job was at a standstill after I politely suggested a faster way to move a crib.

These guys are beyond amazing! From the very beginning planning stages to the very end. The level…read moreof professionalism and care exceeds any expectation. I have used this company 2 times prior and they moved us again today...never disappointed!

I worked with David, Tino, Jose and Jesus. We sent the team on a big game of musical houses,…read moremaking four stops at three locations, loading and unloading at each one. Our move sailed through like clockwork. Our fragile antiques were handled with extreme care and patience. Our team was friendly, cheerful, and fast. I would recommend this group to anyone relocating and I would definitely work with them again. PS David called me the day before, the morning of, and twice during the move, just to make sure our project was being handled as promised. Great customer service on David's part.​

David was a pleasure to work with. He worked out a schedule to fit my available time slots…read more The whole crew was amazing! Easy morning move. I am one of a group that relies on David for our moving needs.

The Good: The lead…read more(Emra) was great. They were running late and he called to give us a heads up. He did a great job wrapping my furniture and cleaning up the messes that the other two made. If you can get him with his best guys then you will probably have a great experience other wise. The bad: The other two guys could at best he described as day laborers (hopefully) because they had no clue what they were doing and eventually after 4 hours of crying watching them pack and after the last piece of furniture was loaded we let them on their way. In the 4 hours they were here they didn't manage to pack a single room. We had prepacked most of our house so all there was to do was a couple decorative pieces which we had run out of bubble wrap for and the kitchen (everyone's nightmare) so we figured it wouldn't take long at all. The first sign of trouble was when it was clear the packers didn't know what they were doing when they stacked our prestacked piles with the top box on the bottom rather than lifting them from the bottom causing many broken boxes. The second sign of trouble was when we watched them attempt to pack our kitchen. One of them dropped a box of spices and they shattered leave about 5 pounds of sugar on our floor and we are still - a day later - finding random spices under our fridge. We also observed them pack our decorate serving bowls upside down and on multiple occasions had to have the lead repack boxes that were overstuffed and would not close (again, they were content to leave them like that). The Ugly: My wife had to explain to the packers that mattresses needed to go into a mattress bag; the guy was getting ready to take our mattress uncovered to the truck. When we had had enough was when one of the guys when instructed to put our espresso machine back into the box started tearing apart the Styrofoam so that it would fit. Luckily we stopped him in time and - in fairness - the other guy helped me figure out how everything lined up. What was the last straw for us was when we realized that our stand mixer had not yet been packed but the Styrofoam for it was there and the box not. It turned out that they had just put random stuff into it. At that point we had had enough and we just rushed them out. When we unpacked the stand mixer box we just had to laugh. Inside were all the lids for our nested Tupperware but the Tupperware itself was just sitting on the counter. The top to our tea kettle was also in that box but the tea kettle was still on our stove. We spent the rest of the night doing what we had thought we had paid professionals to do. I mean I guess we just paid $1K for a great dinner party story but I would advise you look elsewhere or be insistent on who you get. Like I said, Emra is great and this has no bearing on him but you are the company you keep and you hire so I will give him a nod and give them 2 stars but honestly avoid this company.

The good: - Communication: It was extremely easy to book…read morewith them and they were extremely flexible when my closing date kept shifting around. - They were on time day of - One fragile lamp was broken (it wasn't wrapped I believe even though it was glass) and they offered to replace that part - Our movers were beasts moving our stuff for over 8 hours straight! Not sure if having more people could've helped that though - should we really have paid for 8.5 hours for a 1.5 bedroom move or could there have been more people? - Most of my stuff arrived in the same condition which is always the scariest part about moving, like my huge mirror, my white couch, and most of my furniture - Very nice The okay: - I'm still finding pretty deep scratches on expensive furniture and my walls/floors of my brand new house. My old apartment was extremely hard to move from, so I understand that it wasn't easy. The move took a lot longer than expected because of it (which wasn't really a problem for me cost wise, as I understood the difficulty). I'm sure our movers were super tired. I read online that you could submit a claim usually if you found problems after, so when I reached out, they told me it had to be done within the time they were there (I was too busy directing them where to go even though things were labeled and didn't want to keep them after 9pm) so they offered me $50... but I had damages on multiple pieces of very expensive furniture. - They didn't have supplies for unassembly/assembly and had to use ours. They weren't able to unassemble our bed frame because they didn't have tools and although they were very careful and didn't scratch it (I hope), they did not wrap it even though I told them to be extra careful with it. - One mover didn't wear a mask during the move - I labelled most of the items on which rooms they should go to and I still had to direct them to the correct rooms. They got bedrooms mixed up and we had to move some stuff ourselves after they left. - The hourly rate has increased a lot since my first inquiry late last summer - Surcharge for using a card - had to scramble to get cash I'm pretty happy with how most of our items arrived but with scratches on certain expensive furniture pieces, I'm a bit disappointed with the service and insurance process. For the price, I don't think we even saved money by going with Triple 4. Overall, I will probably go with another moving company for my next move.