Awful experience.
I wanted a cord of wood delivered. First on the phone, I was told they could not do that because their trailer was "broke". But they could bring me a 1/2 cord in a few days. I reiterated that I wanted a full cord. He then offered to deliver two 1/2 cord loads but at full price, not the full cord discount (as is standard in firewood pricing) if their truck wasn't "broke." He then explained only part of what he would bring was ready to burn and the rest needed to "sit a while". So we discussed at length where to stack the wood and specifically where the ready to burn was to go and where the "sit a while" wood went.
Being nearly out of wood and a previous customer, I agreed on a Wed delivery in 2 parts and to leave a check in a Baggie under the for that day. The delivery guy shows up a day early and calls to ask for his check. I reminded him he told me delivery would be We'd and that is why there was no check. We agreed he would deliver the wood and I would leave check as discussed on Wed as we originally planned. Then when I get home, here is what I find:
-The wood stacked just the opposite of how I discussed it with 2 different employees here on the phone,
- A truck tire skidmark/trench in my yard where the delivery driver veered off my driveway and left skid marks in the yard and then mud all over my driveway.
-And when he got the check, he pulled back the cover and did not replace it or the wood pieces lying on it and holding it down, so it came off and the wood is now soaked from rain and useless for while till it dries.
Overall, an awful experience and I would not recommend doing business with them. Their prices are high, they left a mess, damaged my yard, and their customer service and delivery were not as discussed, very disappointing and completely unsatisfactory. read more