BEWARE! The photos are EXTREMELY MISLEADING!!! If you're not careful, and make sure to book IN THE…read moreTOWERS, you will NOT BE STAYING IN THE CASTLE!!! Sometimes the whole castle gets booked up for weddings, you can't really know when. Instead, you'll be staying in a little brick building, with no AC, a towel warmer in the bathroom that can't be turned off that heats the room like a furnace. On google there is a picture of a pool and a hot tub. Spoiler alert: there is no hot tub. Staff is really really nice, but coming over 5,000 miles to stay in a castle then getting a 2 story brick building.... Extremely disappointed. Over a hundred pound a night to stay in the servants quarters....

I attended a retreat here during a very busy time and found the grounds to be lovely and the…read moreservice very amenable. The staff did good handling all the requests and it is an exceptional place to take a walk and explore the hidden gems. The food was fresh and coffee and tea and fruit were always available.

This review is based on a horrible experience at Heathrow airport and waiting in line for a taxi…read morefor 2 hours at 36 degrees Fahrenheit with no coat, because they lost my luggage. The hotel staff was extremely nice as soon as I walked in, it was around midnight, they made me a tuna sandwich and kept the bar open longer so I can get some wine which was much needed at this point. The room was nice and the breakfast offered a variety of food that would satisfy most. The property is in a "village" like area lots of green and English gardens. Thank you Hilton Cobham staff for making me fell like I was home after a crazy travel day!

I wasn't expecting much here but was pleased with the polite staff. I had time to kill and used the…read morepool and spa twice (ok but not brill). I managed to get some solid room service and was impressed by breakfast (real maple syrup :) I'd booked some extras (fruit etc) and this wasn't in the room when I arrived but they took care of it quickly and with smiles. I'd go back :) Looks like they had a recent refurb and that's always nice in a hotel! x

My friend took me here for a spa day as a treat for my birthday. The package included a 20 minute…read moremassage and afternoon tea - plus access to all the spa facilities. The massage was quite nice, not very deep, but she did concentrate on my neck and shoulders as I asked, and I left feeling relaxed. We then went on to try all the other "facilities". There was a small sauna in the ladies' locker room that was good, but a bit busy, and the only other thing we could find was a hot tub outside on a balcony, overlooking the race track. We braved the frankly horrid weather and got into the hot tub. We could not get it started - neither could the staff when we finally tracked them down. So basically we were sitting in a warm bath, in the rain, in full view of a stag party racing around the Mercades driving track. It just didn't quite work for me. The afternoon tea was perfectly nice - it just felt a little odd being the only ones there for it and as we were tucked out of sight round the corner, I had to track someone down to ask for more hot water for the tea. I enjoyed it and I might come back to the hotel for a meal or drinks if the opportunity arose, but i probably wouldn't bother with their spa facilities again.

Great hotel, very modern and stylish. Food pretty good but bar prices are astronomical!read more

While Oatlands Park Hotel has a rich royal history, the building standing today is largely a…read morereconstruction of its former self. Sadly, Oatlands is a property that leaves a tremendous amount to be desired. By US standards, it should be classified as a 2 star property. While there is a grand lobby, which is heavily advertised on its site, everything else is in a very sad condition. Rooms are quite dirty, with spider webs on the interior side of windows, dead bugs on the windowsills and tons of stains on the bedding. The condition of furniture in the rooms and carpets in hallways is in a very poor condition. Paint is peeling in most places and dust has not been wiped off for a long time. The main restaurant had an incredibly fishy smell the entire time. The people working the front desk are pleasant to interact with, so that's the biggest upside of this property. With that said, they did double charge for the room by accident and it took several back and forth emails to adjusted, with them assuring initially that all was correct. Outdoor areas of the property are also in a subpar condition, with things like random hoses laying around, excavations in different parts and poorly maintained landscaping. Despite the substantial real estate footprint, there aren't any walkways or paths to walk around the property or gardens of any kind. As a whole, while the property is historic, it is not possible to recommend it due to its sad condition.

Great little historic hotel in a quiet weybridge setting-- staff is very friendly and their bar is…read moregreat. Most rooms were updated over the last couple years and beds are quite comfortable-- have stayed numerous times and it's still my go to in the area.

Title: A Truly Awful Stay - Shocked by the Service and Safety Issues…read more I've never written a negative review in my life -- not for a hotel, restaurant, or even when something was wrong. But our stay at the Beverbrook Hotel was so terrible it felt like a bad reality TV show. From the start, we weren't allowed to use amenities while waiting for our rooms, and when taken to the restaurant by buggy, a broken metal bar inside the cart ripped my ear lobe open. Their response? A cocktail napkin and a casual "we'll fix the cart." No follow-up for the entire week, while I dealt with a bleeding ear and avoided using the pool because of it. Our room wasn't ready due to a shower issue, so we had to live out of bags in a family member's room. Once we finally got our own, the AC couldn't keep up with the heat (understandable due to the weather). They lost our golf clubs before an early tee time and told us to make our own coffee using a machine no one could explain. My drink order (non-alcoholic) was served with vodka -- a serious error for someone who doesn't drink. Our appetizers never arrived. The spa staff promised a complimentary lunch, then charged us after the fact. Two massage appointments were booked for the wrong day. Dinners were overpriced and absurd. We were forced into a set menu at the Japanese restaurant (£2,500 for 8 guests!) and only after insisting were we allowed to order freely at the Italian restaurant -- and even then, they gave away our outdoor table and tried to serve us someone else's wine. This hotel is beautiful on the outside, but behind the scenes it's unprofessional, disorganized, and at times dangerous. I cannot recommend Beverbrook to anyone.

Let's say that this lodge is perfectly located onsite and full view of Sandown Race Course. It…read morecovers all basic needs and is 100 metres from the main Esher high street.

They are now "Ramada by Wyndham Cobham" AKA "Ramada Cobham M25"…read more PROS: * Good price. * Location close to highways if you plan to explore outside of London. * Right next door there is an outdoor laundry. Charges are like $10 gbb to $15 gbp per load for a wash and dry cycle, depending on the settings you choose; however, laundry detergent is included in the wash. * Right next door to a food court and mini shopping area. CONS: * Lack of access to public transportation * Staff often do not understand requests. * Don't expect accurate billing. * Don't expect points refund if you cut your stay short - even due to extenuating circumstances. * No phone in room. * GPS, Google Maps etc. struggle with finding this hotel. Best luck with Ramada Cobham M25. Basic utilitarian hotel that was clean and comfortable. The staff needs improvement, however. They seemed not to understand simple requests and made frequent mistakes, even on easy requests like for more towels. There is no phone in your room; however, if you need to make a local call, they will....on the main phone at the front desk where guests check in. While there are lots of food options right next door and even a mini store, if something happens and you no longer have a car (as did to me) please be aware that you will be stuck. While there is a path that you can walk to the train station, the property, for some inexplicable reason, decided to completely block off all access to the path (which according to Google Maps takes 45-60 minutes to get to the train station). Once you get to the train station, major attractions are still all 1.5-2 hours away. There is an infrequent bus that runs limited hours that is closer than the train station; however, it's very difficult to get on and off the property without a car. Taxi to the train station costs $35 gbp each time. Once this came to light, I decided to switch hotels, to one more central to London as I no longer had a car (due to an accident). The desk clerk told me I could check out early; however, she would not give me a final statement. I told her I paid via points and asked about the refund for the 4 unused days and she told me she had sent an email to "the office" regarding my early check out. She claimed that once that was all resolved, I would get a final statement in my email in a couple of days. I asked her numerous times to verify that I was completely checked out and she said that I was. Days go by and I never receive the final statement. Luckily, paranoid person that I am, I had convinced her to print my statement folio to date, upon which she handwrote my check out date (at my request). Lo and behold, a few more days later, I get a request to review my full stay! I reach out to Wyndham customer service regarding the fact that I checked out early and get a case number that apparently was invalid. I call in and get a new case number - only to be told that they aren't going to refund my points because the clerk did not understand that I had paid with points....when the clerk's whole explanation of why I didn't get a check out statement was because I had paid with points and that the main office had to figure out how to refund them? They gave me a courtesy 1 day's worth of points, though they refused to refund the 60,000 points lost. Very disappointing experience both with this location and Wyndham in general.

Such a lovely hotel for the price…read more All of the staff were so friendly and helpful. The room was spotless, and a great size. The Wi-Fi is also free which is a bonus. Lots of parking in the service station, and tons of places to eat!