Title: A Truly Awful Stay - Shocked by the Service and Safety Issues
I've never written a negative review in my life -- not for a hotel, restaurant, or even when something was wrong. But our stay at the Beverbrook Hotel was so terrible it felt like a bad reality TV show.
From the start, we weren't allowed to use amenities while waiting for our rooms, and when taken to the restaurant by buggy, a broken metal bar inside the cart ripped my ear lobe open. Their response? A cocktail napkin and a casual "we'll fix the cart." No follow-up for the entire week, while I dealt with a bleeding ear and avoided using the pool because of it.
Our room wasn't ready due to a shower issue, so we had to live out of bags in a family member's room. Once we finally got our own, the AC couldn't keep up with the heat (understandable due to the weather).
They lost our golf clubs before an early tee time and told us to make our own coffee using a machine no one could explain. My drink order (non-alcoholic) was served with vodka -- a serious error for someone who doesn't drink. Our appetizers never arrived.
The spa staff promised a complimentary lunch, then charged us after the fact. Two massage appointments were booked for the wrong day.
Dinners were overpriced and absurd. We were forced into a set menu at the Japanese restaurant (£2,500 for 8 guests!) and only after insisting were we allowed to order freely at the Italian restaurant -- and even then, they gave away our outdoor table and tried to serve us someone else's wine.
This hotel is beautiful on the outside, but behind the scenes it's unprofessional, disorganized, and at times dangerous. I cannot recommend Beverbrook to anyone. read more