This is the place we always stay when in London. It's in a great location with easy walking access to both the London and Tower Bridges. The prices are reasonable. Tons of pubs and food options nearby make this a convenient spot. The hotel is a converted courthouse, and it has a lot of character. They play it up with the pictures in the walls, and the bar (which is in the old courtroom) has some of the nicest folks running it. Definitely an atmosphere here. A bit pricey for some of the drinks-- but it's convenient with quick service and open pretty much all the time from afternoon through evening. You get a small(ish) and clean, tidy room with super reliable service and friendly staff. Never had any issues here with getting in early after a long flight (at no charge!), which I deeply appreciate. We usually bundle in breakfast (which is cheaper if you pay in advance), and we've never had complaints. The food is fresh with a lot of variety, the coffee is hot and the cafe staff are friendly and responsive. We did afternoon tea so posting those pictures. It was delightful even though they had a few kitchen hiccups along the way that turned it into a bit of a lengthy experience. Having said that, I'd try it again! read more

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Excellent centrally located London hotel, especially for the price. The Dixon is just down the street from Tower Bridge and has many pubs, shops, restaurants, London Station, Borough Market, and other sites well within walking distance. The building was built in the early 1900's and served as a courthouse and jail before turning into a hotel. They have a very spacious posh lobby filled with art and a massive hanging chandelier that my daughter affectionately labeled the corndog light. (If you see it, you'll get it) The hotel is a Marriott property so checking in, service, amenities, etc. were all great as expected. They have an attached restaurant but we didn't eat there, so no report from me. We instead ventured out to explore nearby eateries and found some great gems within walking distance. We did however have a few nightcaps at the bar, and I can say service and selection were tip top. If you're looking for a clean modern hotel near many sites but not directly in the center of the hustle and bustle, you'll be happy with your stay here. read more

I have stayed at The Dixon twice already when in town to run the London Marathon. Located at the foot of the Tower Bridge and Tooley Street I found this hotel to be centrally located within walking distance of many places to eat, shop, and explore landmarks. It's also a quick walk to London Station, London Bridge, Borough Market, and more. As it's a Marriott property it was easy to check in with the Bonvoy app, and gain loyalty points. The hotel itself is kind of an historic landmark as it used to be a courthouse, police station and jail. Built in 1906 it was used as the Tower Bridge Magistrates Court. In fact, some of the original jail cell pieces and artifacts adorn the walls. The place itself is terrific looking as you enter the lobby. Very helpful and pleasant staff. The rooms are well appointed, clean, great AC to keep you cool, and a cool feature in the shower is the TC volume control so you can listen while getting ready. They have a restaurant for basic breakfast and lunch. They also serve afternoon tea options. The front door opens to the halfway point of the London Marathon before runners head over the Tower Bridge and its a perfect viewing point to cheer on the runners. Oh, and their Courtroom Bar was a wonderful way to end each day with a nightcap cocktail expertly made. Comfy in a cool historic space. read more

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A posh looking but not quite hotel very handily located close to Tower Bridge, and a short walk from London Bridge station. It is not wheelchair friendly. The front entrance has no ramp, just half a dozen large stairs, and back is a revolving door through a restaurant. Rooms are a decent size, but expect to be bombarded with emails before you arrive trying to get you to pay extra to "upgrade." There's a tiny fridge that can hold two 500ml bottles but nothing else. No microwave or hairdryer. The bed is comfortable, and bathroom spacious. Overall I'd stay here again if the price is right due to it's excellent location. read more

This was our first time in London for our 25th wedding anniversary. The hotel is in a safe and convenient location. The decor is quirky and appreciate the hotels history which is reflected in the style. Front desk was very nice but was disappointed that we were not acknowledged as Bonvoy member or our anniversary even though it was on reservation and no upgrade offered. Appreciated being able to drop off luggage early and courtesy call when ready. Room was very nice, bed comfortable and the rainfall shower was amazing. Probably the most quiet hotel we have ever stayed. We ate breakfast three times and I had a glass of wine one afternoon. There is a lot of pressure to use the buffet. Ala cart options extremely limited unless you liked poached eggs. We would have loved just being able to have a scone and coffee. The buffet options were adequate based on the price but the buffet was not ready at least one morning at opening time. Most of the restaurant staff seemed unhappy and didn't want to be there, with an exception of a young man from Hungary who was very nice. I apologize I did not get his name. He was very good with wine suggestions and always made you feel welcome. Overall the hotel was lovely but given the Autograph tag and price point I just expected a more elevated service. read more

Hotel Series, Part 1 I can't explain where this desire comes from, but there is something really appealing to me about staying in a London hotel that just might be haunted. I'm not saying that the Dixon Hotel is haunted, but it sure seems like a natural candidate. It served as the Magistrates Court and Police Station from 1905 to 2013 and its jail cells forced people to remain here against their will. Could these hallways still be roamed by the spirits of former prisoners? My guess is it's John Dixon Butler. The original architect of the building, they couldn't find a portrait of him to hang in his honor so they chose something with a bouquet of flowers where his head ought to be instead. Could he be wandering, discombobulated, in search of his noggin? ‍ It was exhilarating to explore the quiet maze of frequently darkened staircases and hallways! I think I'm pretty good with directions, but when I found myself disoriented and quite unsure of my location within the hotel, I discovered an unfamiliar doorway that opened to the lobby very near where I began. Where had I just traveled? I'd tell you if I could. What I can tell you is that there were many occasions when I gazed through the peephole in our door late at night to try and catch a glimpse of something. If you visit be sure to search for the wall displaying a copy of every jail cell key utilized here in the past, the chandelier that features handcuffs (I counted 64 of them), the benches with original prisoner carvings, examples of actual mugshots, the former courtrooms that are now a bar and a conference room, the narrow back staircase where defendants were escorted from the courtroom to one of 20 jail cells, the "Met Police" logo in the tile flooring, the 2 jail cells that have been preserved, and the portraits of 3 famous former residents of SE1 (who were not defendants). It seems fitting to me that @marriott included this property in their Autograph Collection. And that's...Henry's Take. #hotelseries #dixontowerbridge Photo Credits: Dixon Associates Krisztian and Sandor read more

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Stunning hotel! Check-in was easy as it's a Marriott-owned property so we were able to check-in via the Bonvoy app. We still visited the front desk for key cards and they accommodated us with early check-in which was nice after a redeye to London. The rooms are small but we're from NY so it didn't bother us too much. The bathrooms are lovely with a volume control to listen to TV as you shower, get ready, etc. Tons of lighting throughout the room with controls everywhere so you could easily use just the right amount of light. The restaurant downstairs is nice but breakfast was pretty basic. The courtroom bar was a favorite space of ours. Delicious cocktails, great service, comfy seating, and the perfect place to wind down with a nightcap after exploring the city during the day. Staff is friendly and helpful. The front door leads you to the halfway point of the London Marathon. -Tons of shops and restaurants nearby. read more

Stayed at The Dixon and really enjoyed it. Location was perfect to everything, but not in an area with all of the hustle bustle and noise. Right next to Tower Bridge and only a 10 minute walk to the tube. So many restaurants and pubs within walking distance. Loved the vibe, an old courthouse and jail converted to a hotel. We were upgraded to a junior suite, it was lovely with high ceilings and a great large bathroom. The only gripe I have was the bed was a bit hard, staying 6 nights my back and shoulders were a bit sore. However, I would happily stay here again. read more

My go to hotel when in London. Convenient Tower Bridge location. Short walk to London Bridge train station. Walkable to all sorts of great restaurants. The staff is great. Always attentive, very accommodating. And the restaurant, whether for breakfast or dinner, is really quite good. It's a small menu but they make it work. The Dixon has its own signature fragrance wafting through the building. I will say that I always find it relaxing, and never overwhelming. As for the rooms, they're nicely appointed, and about the size you'd expense in a city like London (read: small). The one annoyance I have with this hotel is there are no desks in the rooms. In any of them. They will bring a small one up upon request, but I make do without. There's just enough room without having to deal with another piece of furniture. That said, it's still my favorite Marriott affiliated property in the area. After several visits, I'm have no hesitation about staying again. read more

The Dixon - Lobby - Hotels Near Me - London, XGL

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Very nice hotel in a central location near tower bridge. Rooms are very clean. Staff is very efficient The restaurant and bar are both nice services to have for breakfast and an end of the day drink or snack. read more

This hotel was perfect! I can't say enough how wonderful our stay at the Dixon was! From check in to check out we had the perfect stay! The hotel is extremely clean and the room was both modern and spacious. We stayed in a first floor suite and access to our room was so easy and separated from the main lobby area by both a door and hallway making it private and quite. The staff was so sweet, always greeting you with a smile and they were very helpful! There is always someone at the front desk ready to answer your questions so that was wonderful. Our only complaint would be the air conditioner was not very user friendly. We requested for our room to remain a certain temp (which was offered to us by the front desk) but we would come back and the A/C would have turned itself off. It was never hot in our room which was good but the staff did do the most to make sure that issue was addressed! Everything was great and we LOVED this hotel! It is greatly located and very close to both bus stops and the tube station. I would 100% recommend this hotel if your are planning a trip to London! read more

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I love the Dixon. This is my second time staying there. Rooms are nice, bed comfortable and staff is amazing. Food is good in the bar and restaurant. It's my go to place. It's a little walk to the tube which is my only complaint. read more

This may be the perfect hotel. After going back and forth between The Dixon and 2 other hotels, I'm so thankful that we picked this one. The location was quiet but near everything, the building was immaculate, and the room was perfect. The staff went above and beyond to assist us with getting checked in early after traveling for 24 hours to get there, and truly every staff member that we met was great. Best of all was the food! We spent 7 days in London and the best food we had by far was The Dixon's breakfast. I travel for work and spend over 100 nights per year in hotels, but The Dixon is my favorite hotel in recent memory. read more

We enjoyed our stay at the Marriott Dixon. Super clean rooms and great staff. Very convenient location as well. The restaurant and bar satisfy our needs. I appreciated the sound proofing, as I never had such a quiet room. The chocolate chip cookies were very satisfying. You never go wrong with a Marriott property. I been a guest for over 40 years. They never disappoints. read more

I reserved this hotel based solely on location and the building's original history. Our room was cozy and featured two single twin beds which were decent and comfy. My sister and I enjoyed our stay and I was surprised to discover little if any noise during the wee hours. The Dixon is centrally located in London and literally within steps of the iconic Tower Bridge. Visitors will notice the London Bridge station (underground), Tower Hill station (underground) and Tower Gateway station (DLR) are all within a short walking distance (10mins) which makes exploring London a treat. I enjoyed the hotel restaurant, Provisioners (separate review posted), along with the Courtroom Bar. Hotel staff and service throughout the property was pleasant and prompt. Unfortunately I could not give it a 5 star rating due to my check-out experience. I stopped by the front desk around 7am and the clerk stated they were having computer issues. I was able to check out and pay for my stay but did not receive my hotel folio. It took me 3 phone calls and the email shortly followed. That being said, I discovered a discrepancy on my Marriott Bonvoy account which I could only assume was a result of the front desk amending my arrival to allow me an early check-in. So instead of seeing a 6 night stay on my Marriott account, I received points for a 2 night stay instead of the actual duration. No biggie, I will sort this out with Marriott customer service to receive points for the missing nights. Otherwise, overall solid experience - I do recommend. read more

I recently got stuck in London for an extra three days. I was staying at the Bankside Hotel and decided to move to the Dixon for convenience to the Tower Bridge. The Dixon has history and a nice story behind the building but the rooms are tiny. There is no work desk. I had to use the small coffee table as a makeshift desk for calls and work. The restaurant, Provisioner, attached to the hotel was decent but nothing special. I had dinner there. The pasta was lukewarm but the burrata salad was nice. I tried the breakfast and it was mediocre. The coffee was kinda watery that didn't give me the punch I need in the morning. There is a beautiful bar but it was lifeless. There were no energy and no great conversations. Just people having a quiet drink then go somewhere else. read more

Back with another London adventure, and this time, we called The Dixon, Tower Bridge, Autograph Collection, our home away from home. From the moment we arrived, the staff welcomed us with open arms and friendly smiles. You can't underestimate the value of a warm reception when you're far from home, and The Dixon nailed it. Now, let's talk about the property itself. It's a stunner! Beautiful artwork adorns the walls, creating an artsy ambiance that's hard not to love. The attention to detail really sets the tone for a memorable stay. Our room was comfortable, albeit on the cozy side - but that's not uncommon for Autograph Collection hotels. It was clean and inviting, with a bed so comfy. The only challenge? Finding enough space to open our luggage - but hey, we managed! And let's not forget the breakfast buffet. With our Marriott Bonvoy Platinum Elite status, we enjoyed it on the house. It was a satisfying start to our day, offering familiar favorites we'd come to expect during our European travels. All in all, The Dixon was a pleasant and welcoming place to rest our heads during our London adventures. We'd definitely recommend it to fellow travelers looking for a charming stay in this bustling city. Cheers to memorable trips and cozy hotel rooms! Visit my website to see the room walkthrough. read more

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Love love love this gorgeous hotel! Beautiful elegant rooms with everything you could possibly want. It smells amazing!! This history of this elegant hotel is unbelievable. A bit quirky (in the best possible way) and very unique. The art is intriguing. The wall of keys and cement castings are very thought provoking. Spend some time looking at the art and read the fascinating history. Everyone was so wonderful and polite. The food is delicious. We really loved it here. After a long flight, this is just perfect. Perfectly comfortable and immaculate. Walking distance to The Tate, London Bridge and Tower of London. Our first day, we walked 8.6 miles since everything is convenient and fascinating. The fun hidden walkways and massive selection of interesting shops and food make this a location to enjoy for weeks, if you have time. I love London and would happily return to The Dixon anytime. Highly recommend. read more

Love love love this property in the Marriott collection. The hotel is centrally located within walking distance of the tower bridge and other landmarks. When you first walk into the hotel the lobby is stunning and you're met with a wonderful aroma. I wish I could bottle the hotel smell. I'm must say one con are the steps that are leading into the hotel lobby. There's no ramp and I had to physically pick up my suitcases to walk them into the building and they were a bit heavy. I can see that being an issue for someone. However, my room was so cute, it was quite large and spacious. The toiletries were absolutely fabulous. They provide the Penhaligon suite of products. All in all I would definitely recommend and will be returning to this hotel. read more

The Dixon - Hotels Near Me - London, XGL

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We stayed here for 3 nights - wonderful hotel and the Courtroom Bar was such a nice treat at the end of each day. Natalia was fantastic! I tried all of the passion fruit martinis in London and she made the best and provided the most wonderful service! Highly recommend this hotel or even just the bar - but at the bar be sure to ask for Natalia! read more

Hideous place with awful service, avoid at all cost. Reservation staff rigid, inflexible, incapable of customer oriented service.

What an outstanding visit at the Dixon. I have historically stay closer to Hyde Park and decided to give the Dixon a try (better prices at booking). Of course the Marrriott Autograph Collection property had amazing service -- but I was very happy with the location (close to so many restaurants) and the great guest rooms. The property was recently renovated, so it still smelled new. Probably the highlight of the time spent at the Dixon was in the cocktail bar. Our bartender Alex was fantastic --- personal, professional and friendly. Whether there was several folks or just a handful of us, he made sure to connect with all of the guests. I was also impressed with his knowledge of the Dixon (at one time it was a jail) and the surrounding area. I look forward to future stays! read more

The Dixon - Dixon bar - Hotels Near Me - London, XGL

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Stealing at this hotel! My friend and I checked out and gave our bags to reception, so we could attend a wedding. We realised the next day that our after shave had been stolen (£300 worth) from three separate bags. The hotel might respond to this saying they conducted a thorough investigation but they have no offered no compensation and can't explain how they mysteriously disappeared out of their hotel. As a Londoner I can honestly say there are much better hotels to stay at and you won't get your belongings stolen! Disgraceful service read more

The Dixon - Hotels Near Me - London, XGL

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Prestigious hotel right in the heart of London. Walking distance to main attractions, stores and shops. The inside is remarkable renovated, but hidden touches of previous jail/courtroom remain making it special/different. We loved the bar, breakfast, gyms and room. The service was great. Alvaro who checked us in, made us feel special as elite guest and even delivered a nice 5 year anniversary treat. We will definitely be coming back here. read more

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Nice accommodation in the center of Tower Bridge area. Walking distance to both Tower Hill and London Bridge station. We opted for the breakfast inclusive Bonvoy package. We're not thrilled with the three menu options especially if you're staying more than three days and we stayed for five. The high point for us were the hotel decor and the friendly staff. read more

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A gorgeous building. Converted prison. The design celebrates the history with many tributes. My stay was for a few days. Bedding was getting a bit uncomfortable. Otherwise it's a great spot. Location. London Tower is a 2 minute walk Amenities. All you need. Bar, food, etc... Service. Excellent. Bartender. Know their craft. I'll book here again. read more

Recently stayed here for a week. Room was great and service top notch. Conveniently located. Grace at breakfast is the sweetest! Thank you!

Great hotel, great restaurant, and great location. Our room was spacious, and our afternoon snack/drinks in the courtroom bar were fantastic. Would absolutely stay here again! read more

If you're ever in London and not staying with us, you should definitely stay at autograph collection @thedixonlondon right outside @towerbridge . This is the big, gorgeous bridge where the most recent @spiderman movie was filmed. It it's absolutely GORGEOUS. It just opened last December and it's a historical building that used to be a courthouse, police stationand prison from around the year 1902 with 193 rooms. OR, just pop by for some instagram photos and grab a drink at @barcourtroom which is a cool bar in the hotel that used to be the actual courtroom from the 1900's with cool photos of real people who were on trial and got judged here. #interiordesign #hotel #autographcollection #towerbridge #historic #thedixonhotel #courtroombar #london read more

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Negative experiences, but made right by management Hotel didn't honor reservation (was for a king, ended up in a twin in the lower ground floor, which is about as lovely as you would imagine) Was seated for a simple hotel breakfast, restaurant half full, waited 10 minutes and never saw a waiter, left... not worth the wait. On bright side ended up doing what I should have in first place, which is breakfast in the city Rooms seem newly refurbished and comfortable bed, but obviously too small given circumstances read more

Awesome renovation of an old magistrates court. Super convenient to More London and the bridge. Rooms are cozy but very stylish and trendy. A definite positive verdict. read more

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Great hotel on our long stop over in London. Steps from the tower bridge, this hotel is chic, modern, and comfortable. We arrived early and our room wasn't ready yet, but a nice woman at the front gave us a tour of the property to explain its history and quarks and provided us with complimentary coffee at their restaurant while we waited. Rooms was nicely appointed with wonderful pillow top bed and gorgeous bathroom and shower. We would stay here again on our next trip to London. read more

I've been to London 4 times this year and stayed mostly at Marriott's. The Dixon is an absolute must visit. Most Marriott's around the world are very American and lack local flair and charm. The Dixon is the opposite. You would never know you are a block from Tower Bridge and tourist central. It's clean and quiet yet has a hustle all its own. It is quiet and refined with an emphasis on the guests experience. They roast their own coffee which is also quite good. The bar staff is exceptional. It's not a great place to work from your room as there is no desk in mine, but it is a very good experience. read more

Very quaint hotel blocks from the bridge in an old magistrates building from 1905. Original floor in the lobby and the bar is where one of the judges benches used to be. Cell doors are used in Provisioners Restaurant as decoration. Nicely appointed rooms with comfy bed, and room to move around. Quiet rooms so a good night sleep is easy to have. * I did have a challenge with the climate control unit. There is an on/off button on the top right corner of the wall mounted control unit. Very hard to see but if the unit is not turned on, you can change the settings on the control unit but nothing will ever happen. Unfortunately it took 3 visits from the engineer before he showed me the button. I'll save you the trouble. :)*. Breakfast in Provisioners is typical European fare; fruit pastries, breads, yogurt, juices, meats and cheeses. You can also order eggs, meats, beans, etc. Great servers and high quality food. I was impressed. Dixon is worth a try. Nice place. read more

Fantastic hotel on Tower Bridge. I usually stay closer in to the financial district but as a Marriott person, I was thrilled to find this place. The property is an old magistrate court and they bask in every detail, from old restored benches to holding cell keys molded in to the elevator banks. The staff was extremely friendly and accommodating. The rooms were very nice and well appointed. I highly recommend this hotel. read more

I am giving 5 stars because of the restaurant staff. Constantine (Costa) made us feel like family everyday and set the tone for our day by smiling, waving good bye and always bringing us our favorite coffee and eggs with avocado. We never had to ask twice. Please go for him and the others in the restaurant. The bar owner found us a table to eat our food from the outside and made us very comfortable. Our Suite with a bed and a cot was less than desired for 3 grown adults, but we mainly only slept and showered in there so it was ok overall. The hotel has a lovely scent and is very clean. Shower had great pressure. read more

Normally, when I like a place, I'll start with what little I didn't like and end on a positive note. When I don't like a place, vice-versa. The Dixon was one I didn't particularly care for but it almost seems more apropos to go in chronological order. My wife and I have traveled extensively. We know that long flights are exhausting and the last thing one wants to do when they get to another country early in the morning is wait with all their bags til check-in time 3:00pm. So what we did was book our room starting the night before. Sure, we pay several hundred dollars more for this luxury but it affords us the ability to arrive at the hotel at any time, check in, grab our keys and go straight to our room and either sleep or store our bags and go sight seeing. In theory, this is a no brainer. At the Dixon ... not so much. We came to find out that our room hadn't been cleaned or it wasn't ready - something about furniture... Consequently, it was nearly an hour of sitting in the lobby waiting to be told our room was ready. So ... that sucked. And nobody offer to help us with our bags at any point. When we got to our room we were immediately taken aback at how tiny it was. But it was what it was so we made the best of it. With that said, the room was clean and the bed was comfortable and the shower was really nice. We quickly found out how accessible the hotel was to the Tower Bridge and many other interesting parts of London - which is a really good thing. Also good that every time we went to breakfast (not at the hotel) when we returned our room had been made up - also a very nice thing except that two of those mornings we discovered that they gave us no towels. In fact the first time that happened, we called down to get towels sent up, which they promptly did (two sets) and the next day, not only did they not give us fresh towels, they removed the ones we had brought up to the room just the night before. Another thing that really bothered us was that despite the fact that we clearly displayed the "DO NOT DISTURB" sign on our door, they would knock on our door to clean the room before we left and changed the sign to "PLEASE MAKE UP THE ROOM". One other thing, to end in a positive note, I didn't hear people slamming their doors all night long like I do in so many American Hotels. I don't know if this has to do with their construction or a more civilized clientele - or perhaps we were just lucky. We always ask for a top floor if we can get it so that we don't get stuck below the family who bring their kids who jump on the floor all night and morning. Lastly, the hotel never offered to remove the charge for the night we arrived to find our room not ready, which again, was the entire purpose. read more

I would like to start out by saying my daughter and I arrived at this property and when we walked through the doors we were excited with her choice. It really is a great building! (that's where it ends). As we headed to the front desk to check in we were told by the manager on duty, Lukas, that their system was down and that we could have a seat in the bar and have a drink on the house while they try and figure out where to put us. That seemed alright although it was late at night and we had been traveling all day. We sat and waited. My daughter travels every week and does choose to stay at Marriot properties. She now has ambassador status which is supposed to come with perks. She had earned what are called "suite nights" and had booked our entire stay in Europe using these "suite nights" for upgrades. We stayed at two other properties that were absolutely amazing and I would like to mention them. The County Hall in London was amazing and also while we were in Paris we stayed at The Hotel de Berri where we were treated like royalty!!! But The Dixon DID disappoint. We were finally taken to our room at The Dixon which was extremely small and by all definition, not a suite. My daughter was upset because she booked this hotel in celebration of my birthday and it was not at all what was expected. She went down to the front desk to let them know that this wasn't the "suite" she was promised. Lukas (the manager on duty) told her that the hotel was really full and that he would try and accommodate us in the suite we had booked the next day. So she accepted that and we finally got some sleep. Next day we headed out early to explore and my daughter was trying to follow up via email with Lukas about a new room. Her emails went unanswered. So when we got back to the hotel that evening, walked to our room and our key wouldn't work. My daughter then headed to the front desk where she was told our belongings had been moved out of that room and into another. She asked Lukas why he didn't let her know via email that he was moving our belongings and also asked how do we know they didn't leave anything behind. He assured her nothing was left behind. We went to our new room, it again was not a suite, my daughter went back to the front desk and exchanged more words with the manager Lukas...when she got back to our room she was shaking and in tears. He was extremely rude to her which is unacceptable in the hospitality business. We stayed in this "new" room and every night when we would walk into it all of our electricity would not work including the phone. We would have to walk down to the front desk each night, alert them and then they would walk us back open up a locked panel outside our room and flip the faulty breaker back in place to turn our power back on. (This happened three times) The worst part of this at least for me is when they moved our belongings they must have left my boots behind because all the while I thought they were in my suitcase. They weren't and the last time I saw them was the night we arrived. I purchased some new shoes and wore those the remainder of our trip. I called when I realized and thought to myself....try know who was last in a room why wouldn't they have alerted me? But I called and they said they didn't have them. I then called and logged a complaint with Marriot customer service. If you can believe it...the Marriot representative told me they stand by what the hotel tells them and that I should make a claim for my boots on my homeowners policy. I am absolutely livid. Without a doubt I will be telling everyone I come in contact with about The Dixon as well as the lack of customer service I found from the corporate headquarters of Marriot. The one star I left was for the restaurant manager on duty during our stay. He was awesome and deserves his own star! read more

I believe Cecil is Greek for outstanding customer service. Coincidentally its also the name of the front desk manager at the Dixon hotel in London by the Tower/London Bridge. The only thing bigger than his capacity to provide goodness to customers is his smile that spans across continents. I called the hotel while in the United States and I was lucky that Cecil answered the phone. He was just as brilliant over the phone as he was in person. Yes I travel the world and yes I have seen both spectrum of customer service and I can confidently say that Cecil is at the top end of the customer service food chain. Please make sure you commend Cecil for me and let him know that his service did not go unnoticed. Also, please extend to him the same loyalty he shows your customers. I am quite certain he deserves this. Lastly, my girlfriend (who I am traveling with) asked me where I am staying when I come back to London in October. She knows that I usually stay closer to the city center......My response to her is that I am staying at the Dixon because of Cecil and his wonderful presence. Thank you very much for a delightful stay. read more

Wow this place is doing EVERYTHING right. I stayed here with my mother for 4 nights in May and we had an amazing time. Upon arriving the woman at the checkin desk would not accept "no" as an answer after asking if we needed help with our bags. She did it all with a huge smile on her face and carried our heaviest bags even though we insisted that she didn't. The rooms are beautiful and brand new - I wish I was this good at interior design! We slept super soundly with the soundproof rooms - we heard nothing from our neighbors. The gym has a lot of great equipment and there were even free water bottles. Make sure if you book that you do so with breakfast included... it's such a great value and the food is fantastic. I had to have the yogurt with passionfruit and coconut every morning because it was so dang good. And OMG their "Shakedown" coffee is fantastic... we bought some to take home we liked it so much. The bar is super cute and has an awesome selection of drinks. Our second half of London we stayed in the Royal Horseguards and the only area it beat the Dixon in was it's location. Otherwise the Dixon kicked it's ass hands down! After staying at the second hotel we completely missed the Dixon. The entire staff at the Dixon was insanely kind and accommodating. It didn't seem like they were being nice as part of their job... they legitimately seemed very happy to be there and interested in your well-being. If I come back to London, the Dixon will be the only hotel I stay at. Thanks to the team at the Dixon - you guys rock!! read more