This is a lovely hotel. The day before we checked in, it was transferred (sold) to the RIU chain of…read morehotels so it isn't a Hilton property any more. The transition was going on during the length of our stay, but the service and accommodations were never lacking. The staff that I interacted with (front desk, concierge, housekeeping, bartenders) were all accommodating and eager to please. The hotel was very clean and modern. The fixtures and furniture were modern and stylish but still comfortable. The bedding and linens were clean and fresh. Housekeeping will come in and straighten your room each day, but they don't change the sheets every day. They will replace used towels with fresh ones which was nice. Right in the middle of London, it is easy walking distance to many, many things - museums, pubs, Big Ben, Buckingham Palace, Westminster cathedral, and many more. We had a great stay and would not hesitate to stay here again. Highly recommended!

Had a fantastic stay at the Westminster London! We were in a perfect location to all of the tourist…read moreactivities we wanted to see and do! Service was great, I had a pickpocket issue on arrival to London, and the hotel security team was fantastic. They jumped right in and helped me file a police report and escorted me to my room since I was so upset. I greatly appreciated the kindness during such a tough situation. I heard the breakfast wasn't the greatest but the convenience was nice. Can't go wrong with a Hilton stay--thank you Westminster London!

This place was dark. Lighting was terrible in rooms, hallway, lobby etc…read more Place had an 80's vibe to it. Service was good. Very good breakfast options and bar area was comfortable.

Great location for London clean rooms. Good customer service. Recommend this hotel for a trip to…read moreLondon.

Excellent hotel! This place is perfectly located in central London and within walking distance to…read moremany attractions. In addition, the St. James Tube station is conveniently located directly across the street for easy access. Rooms were clean and contained a mini fridge and safe. Storage space in room was a little tight, especially the bathroom could have used organized storage space all the way underneath the sink for toiletries. Room cleaning service was daily unless otherwise noted. Being Hilton Honors members, an executive lounge and buffet breakfast was a huge plus. Lounge had snacks, crudités, fruit, petite sandwiches and drinks for most of the day - check specified times for Happy Hour etc. The buffet breakfast was included , and service with certain made to order menu items. Loved how decaffeinated teas and alternative milks were offered as well. Friendly doorman and employees all around. Great hotel in an awesome location!

I've wanted to stay here for such a long time now and I specifically flew in to London so I could…read morefinally get the chance! I am a collector of Conrad and Waldorf plush toys and knew that Monty the bulldog was a dream plush to collect! I reached out to guest services prior to my visit and they held one aside for me. Unfortunately, they only had one, so my guest was unable to go home with his very own. * CHECK IN * I arrived to the property around 1 PM and knew that early check-in might not be possible. Still, I figured I would at least try to see if it was ready and if there were any complimentary upgrades. They unfortunately did not have any prior to my arrival nor by the time I checked in, but they were able to let me into the executive lounge while I waited for my room. The bell desk also took my baggage during this time. * KING DELUXE ROOM * The room itself is quite nice, though a bit subtle in color. It features a king size bed with a view of the underground (I was in room 518), separate bath and shower, and branded robes but plain slippers. I believe there were 2 glasses of complimentary waters as well. I believe they also provided me with a touch of chocolates as I let them know it was my birthday and by the time I checked in to the room, they had also brought my luggage in. * EXECUTIVE LOUNGE * Truly one of the better lounges I've been to, but no surprise for a Conrad hotel. The breakfast spread had scrambled eggs, sausages, bacon, and an assortment of fruits, granola, and pastries (like pain au chocolat, mini croissants) for you to choose from. They also have a small selection of cold and hot drinks that are in glass bottles like still and sparkling water, sodas, and beer/wine for the afternoon service. The coffee and tea machine has a decent selection as well and you can brew a teapot on your own. The afternoon service includes light refreshments. I enjoyed the smoked salmon and cocktails, and overall it was a decent light snack. One of the best features of the executive lounge is that they have 2 separate toilets with a walk-in shower. It really helped to be able to shower right after landing, because my room wasn't ready yet and I was able to explore the town quickly. * OVERALL * Overall, I had a short but rather enjoyable stay. I felt that for the experience I had, it definitely warranted 4 stars but could have been improved by the customer service. Though I felt that they made efforts to accommodate me as early as possible, the housekeeping was rushed and the bath amenities had no product in them, and it was a bit disappointing that Monty was just left on the nightstand covered in plastic with a box of chocolates that I had no idea was for anything celebratory as there was no handwritten note. I understand that this is a bit nitpicky, but felt that the overall tone of customer service could have been improved. However, despite all things, I still had a lovely time and hope to return in the future and am still appreciative of their collective efforts. (22/50--2025)

The hotel is very clean and the staff are lovely. The rooms are small but that's expected in a city…read morelike London. The hotel restaurant POTUS Is also overpriced and the bar has a very limited and over-fussy cocktail menu. I would also say the gym badly uses it's limited space with too many oversized machines. But I felt a bit conned by the upgrade I basically had to take. When I arrived I was told I could upgrade my view by 70 GBP a night. I initially declined. And then I saw my original view which looked like a council estate from 1982. Obviously some views are going to be better than others and you should pay for a river view. But even a rear view from the hotel should be decent. The hotel has done nothing with this space and it's so ugly any guest staying here would be disappointed. You could easily landscape this patch of ground, add some exterior lights, repave the cracked concrete and make it look ten times better. This aspect of the hotel was very disappointing.

Service was good. Hotel was clean and updated. We were not too pleased with their policy of no…read moreoutside food - this really impacts desire to eat food from their establishment... especially when you feel like you are "forced" to do so. I think management should review such policy and encourage guests to do as they choose with food - this likely would interest more to eat at the hotel and not on the outside. They could even consider offering guests a discount to eat at their restaurant if they are staying overnight with them (considering that they are trying to get more people to eat at their establishment). Just an idea. Must also be a European thing- but they don't provide washcloths. I do not know what people usually bring to wash themselves but I'm so used to washcloths/face towels to wash your face and Boyd with. Not here- the smallest towel provided was the hand towel but we made it work. If you book- you won't be disappointed. Good hotel. And great location.

This hotel was recommended to us based on the location and the fact that they offer rooms big…read moreenough to accommodate a family of four comfortably... In hindsight, I probably could have booked two adjoining rooms elsewhere for the same price, but it worked out just fine. As others have said, this hotel is located next to the London Eye and Big Ben... and overlooking the Thames River, which is really cool the first night you're there, but after a night or two, the traffic in the area gets a bit old. We did pay a pretty penny to stay here and with that came breakfast for two each day in Gilray's Steakhouse, which we took full advantage of each day. The view from both Gilray's and from our room were great. Unfortunately, the gym was under renovation when we were there, so they had a room full of equipment for guests to use, which was adequate, but definitely not the same as having a full fitness room. They did have a *slightly heated* lap pool as well. My daughter and I swam in it on our last night. I would have preferred for it to be more heated and/or to have a hot tub available too... The staff at this hotel were all nice enough including the front desk, concierge, bellmen, etc... I don't think we'll be returning to London anytime soon but if we do, I'd probably try a hotel elsewhere.

This is a lovely hotel. Beautiful common areas and wonderful service. The desk , door, room and…read moreall of the service staff were amazing. There was a rather large demonstration in London the weekend we were there and cabs could not get into the area but the staff were great. We would give this place 5 stars but the food in their main dining restaurant was really disappointing. The services was okay but less than impressive for such a beautiful and rather expensive meal. The food was not well seasoned and tasteless. We only ate in there once after the not very pleasant experience. The afternoon tea was nice. The bar was really lovely and overlooked the QUeen's tower, Big Ben and the London Eye, which was really beautiful.

Class and centrally located in London. It was a great choice after coming into Heathrow. We were so…read moretired, and I made all the difference in the world to have a clean, upscale hotel to stay. The hotel itself and the rooms were all very comfortable and clean. They were quiet and the busy city didn't come into the rooms at all. We slept like babies that night. I would return to this hotel without a doubt. The staff for the hotel were very accommodating and made sure that we were welcome. We even left an item behind and asked if we could come back and get it a couple days later and they held it for us.

Every long, sweaty walk from this hotel to the Tube (10-15 minutes to Lambeth North; 15-20 minutes…read moreto Waterloo or Vauxhall) was a harsh reminder of my failure as a travel planner. The next time I book a hotel for Londontown, it'll be nearer to the underground, which eliminates the Novotel London Waterloo from my future lodging options. Service was severely lacking. Our sheets were never changed even though there was an obvious stain (I'm not admitting to buying & eating an entire Colin the Caterpillar cake, but *somehow* the frosting ended up on the comforter.) And when we requested extra amenities, what was brought to us was either incomplete or completely incorrect. And finally, we ordered a couple pizzas from the bar downstairs & the two women assisting us were impolite. The pepperoni pizza had five sparse discs, all carelessly placed in one area of the pie (see pic), & not that I was surprised, taste & quality left much to be desired. Not the most comfortable stay; room was cramped with little to no storage. Some upsides: walking distance to Big Ben & Westminster Abbey, firm bed & the toilet is in a separate room from the shower, but inefficient service & location make this an unacceptable hotel for me.

My sisters and I went here for afternoon tea. It was certainly not what we expected. We were the…read moreonly ones in the restaurant besides a gentleman having a burger seated at a table right next to us. The food was only mediocre, nothing special. We were seated downstairs, upstairs is pictured on their website and it's much more charming. Very disappointed in the food and atmosphere.

One of my bucket list items was afternoon tea. We came here…read moreyesterday on a jam packed day of tourist activities and there was a slight mix up with the reservation, but Mohammed was more than accommodating. After a brief wait, we were seated downstairs in a beautiful area and ordered what we wanted for tea. We were slightly rushed because we went to see the matinee of Hamilton, but I have to tell you I found this to be one of the fanciest and most beautiful preparations I've seen. Insanely talented team here. Our server Oxsana (sorry if I didn't spell her name right) was so apologetic but it was not necessary. She went above and beyond what anyone would expect from service, explaining everything so we knew what it was, and offering refills and food or dessert replacements. Apparently people come and sit for hours eating seconds and thirds. No way! Too much indulgence lol. She was so amazing to my nephew. Brought him some things to remember his trip and it was incredibly sweet. Mohammed was great, checking in, apologetic but again, things happen and we got to have tea anyways. Thank you to the team here. I took a photo of the loo because it is so insanely nice and fancy. London is a wonderful place, and the Guardsman afternoon tea is worth the stop!

Very Complecate location. No uber or cap driver can't find or stand near hotel…read more They charge £10 for 40 minutes before check in although we check in 2:15 pm . There was no wifi and charged foe £3 just radiculious. They provided only 2 Towels not good. Very short bathroom. Very expensive no breakfast. They took our luggage dirty storage room. Bad Experience

Very bad service No Wi-Fi in room they charged for it…read more Bad breakfast with extra charge Again bad experience with travelodge

I had a nice time taking a break from walking around the city and being a tourist all day…read more We had a couple of drinks, and the seats were very comfortable. I think I spent about 2-3 hours there in total. I'm not one for an alcoholic beverage in the middle of the day, but they had these very refreshing seltzers at around $6, which we loved.

Great location, clean rooms, and friendly staff. The space was compact but had everything I needed…read more Perfect for a short stay!