We had a lovely 6-night stay at Melbourne house, and would recommend this to other visitors looking for a friendly, comfortable, clean, family-run hotel in a great location. Pimlico is a wonderful neighborhood to stay in - safe, lots of cafes for morning coffees and baked goods, (we liked Gail's especially) and the hotel is a few short blocks from the Pimlico station, and easily walkable to the Victoria station. In addition to tube proximity, we could walk to many sights, or catch the 24 bus to the West End for theater and restaurants. John, Manuela, Lauren and Nikita were all so helpful, kind and welcoming, and we find that it's so much nicer to stay at a family-run hotel than a big chain. Beds are comfortable and we slept so well. As others said, if stairs are an issue for you, do request a lower floor when you book, and they seem to do their best to accommodate. We really liked our room on the lower level - so cozy and quiet. read more