I believe this business intentionally engages in *DECEPTIVE BUSINESS PRACTICES*, operates in *BAD FAITH*, and should be held accountable for manipulating consumers out of money without providing what is promised. My horrible month-long experience with this business and its owner have resulted in my submitting complaints against Wonderlash with the New Jersey Department of Consumer Affairs and the Better Business Bureau. I will continue to warn unsuspecting potential customers, no matter how many times my honest reviews are removed from websites like this.
The Wonderlash website contains before and after photos that have been lifted off the internet. The photos are NOT of actual clients. The photos are NOT representative of actual results. Wonderlash includes NO disclaimers on the photos. The Wonderlash website claims lash lifts last up to 8 weeks and lash tints last 4-6 weeks. In person, they advise a new client that results are only expected to last 2-4 weeks! You book an appointment with an experienced aesthetician and upon arrival are told you will be getting another (less experienced one) without the option to reschedule. None of the foregoing false advertising and bait-and-switch tactics have been rebutted by the owner.
I made attempts over several weeks to recoup the cost of a failed lash lift and tint performed on August 23, 2023, or to have Wonderlash make good on the service I paid for by performing the lash lift and tint again with a more experienced aesthetician. I was finally told by Assistant Manager "Nicole" that she would happily schedule me to have the service performed again. After two weeks of trying to schedule the appointment, Nicole advised me that the business would only book the appointment and make good on their promise if I took down my wholly truthful, yet negative review. I declined.
Despite the owner's false representations in a recent response to a Yelp review I left:
At NO POINT IN TIME did I have a CONSULTATION.
At NO POINT IN TIME - before, during, or after my service - did anyone at Wonderlash ever make any comments about the length of my lashes.
Only after I complained about the service, did Nicole try to sell me lash extensions!
Wonderlash owner, "Yolanda", WAS NOT PRESENT DURING MY SERVICE and therefore has no first-hand knowledge of what transpired and should avoid making further false representations.
I encourage others to look carefully at Yolanda's responses to every poor rating she has received on Yelp (see the Wonderlash Jersey City Yelp page). She blames the customer and never takes any responsibility for herself, her staff or her poor business practices! It is a mathematical impossibility that the customer is always wrong.
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