This place has been open since the dawn of the dinosaurs. They know what you need. (even if you…read moredon't) and are quite knowledgeable. I rented my first instrument with them. They work with most of the local schools and are so friendly. They sell everything from orchestra instruments to rock bank equipment. If you are a musician then this is the place for you. I only knocked off one star for parking :)

Great old school Music store. The music business has undergone a big box store transformation much…read morelike the hardware business. Guitar Center dominates new instrument sales, and smaller operations like A & R need to be there to provide service, lessons and repairs for those new buyers. The real advantage that A & R has is the terrific instructional and technical staff. My daughter has taken Tenor Sax and Guitar lessons there for several years. I cannot say enough good about Mike (Guitar), Terry (Sax), and Elane (Sax). Also, Timmy the instrument repair god is fast and cheap, and is really accommodating for emergency repairs. A & R is one of the very best of Downriver.

Personal & professional treatment, to be certain. Andrew is…read morethe best. Just go there.

Took a Mosrite guitar to Pursell for a setup and they did a great job. No issues whatsoever.read more

Great store and repairs etc. Please note that the hours listed are incorrect. Call before you go.read more

Exceptional service, incredibly knowledgeable and helpful staff. Honestly bewildered by the couple…read moreof negative reviews...this is a really cool place! My son broke a string on his guitar today...which is, in his mind, is truly equivalent to the end of the world. Realizing that it's close to closing time (on a holiday weekend no less), I wasn't even sure if he'd be able to get it today. But wow...The guy at Broughton was AWESOME- went well above and beyond to make sure he not only had his string but even took the time to put it on for him. Highly recommend!

I came across Flute Specialists quite by chance. I live in Jacksonville, Florida; Robert just…read morehappened to be in town for a convention, and left his business card on the bulletin board at our local Guitar Center. I had been considering fixing up my old flute for several months, and when I saw his card, I decided to give him a call. He was extremely friendly and knowledgable, and I appreciated the time he took to explain all of my options. I ended up shipping my flute to them for a tune-up. From start to finish, I was very pleased with the customer service. They did a fantastic job making my old flute work perfectly again! I highly recommend them to anyone who is looking to buy new, or fix up an old flute!

I am seeking the return of my deposit for a flute that might be built in another 10 months. I…read morenotified them on October 2 that I must cancel my order. Here it is October 14 and I still have no deposit returned. An electronic return should take seconds, not weeks!

Purchased a ukulele and accessories from Joe a couple of months ago. Everything about the…read moretransaction turned out to be perfect. The instrument was flawless and the accessories (case and tuner) were just right for the uke. Much better experience than what you get at the big corporate retailers.

Every time I come here this guy is sooo rude! He has a big sign with books on it saying "$1 for…read moresale" my dad goes to look and he says "can I help you, those aren't for sale they're pre sold". Lol then why are they in a box sitting there with a sign? This is the third rude encounter. He could have said that way nicer- it was so snobby and unnecessary. His customer service sucks! Yikes we won't be back for sure! Rather go up the street to a better music store where the person is actually nice and wants to sell stuff.

The gentleman in the store was very quick to greet me and offer assistance. He asked what he could…read morehelp with and I shared that I needed a new string. He found what he had which appeared to be only one, but I asked if he had any other brands. He did some additional searching and located a better mid range string. I would have liked a few more options but I don't blame this on him. The supply chain issues are the reason for limited supply of things in my estimation. With the second option in hand, he looked up the price, gave me a slight discount, and had me on my way. Friendly and knowledgeable. I will use these guys in the future if the need arises. Thanks again for the positive experience.

Been going here for over 15 yrs with great service but not that service anymore. My third child…read moreplaying an instrument and we go there for a repair and they were closed mid day . Came back the next day and was told the repair person is only in on Wednesdays. I come back the next Wednesday , leave work to get there right at 11am before they open. They never opened! Waited an hour . Call the phone number and no one answers. The lady at the counter is extremely rude too. Very limited business hrs posted and then they aren't even open the hrs posted both times I went there in a week span. Found a new place to go today and will never be giving my business to this place again.

Great Store and locally owned. Their staff is amazing and most importantly honest. They are not…read morepushy sales people and actually care about what you need as a customer.

Great store and an even greater staff. Nice selection and very fair prices too. Recommending to…read morestop by and check them out.

Terrible customer service experience, would not recommend this school to anyone…read more I scheduled a free, 30-minute introductory flute lesson with Chloe on their websites calendar as instructed by their team. I got a call several days later canceling because Chloe would be out of town. That shows incredible mismanagement, but is not a dealbreaker. Things happen. I called them back. The receptionist mediated a rescheduling with Chloe for several days into the future, and I was very excited to finally get a flute lesson in, as I am paying for a rental flute under the impression that I'd be able to go to Grosse Pointe Music Academy. 90 minutes before my lesson, which I structured part of my day around, Chloe cancels. Two cancellations before even the first lesson tells me there is no reason to proceed with GPMS, especially with Chloe, who clearly cannot maintain a schedule in a professional and reliable manner. Add to that their website has outdated information, and the person who responded to my initial web inquiries who said they'd find me a teacher originally never got back to me (I had to email them back after a week-plus of silence), and I think you get the picture. Stay away. Can't believe I'm going to say it, but I think I'll go with a corporate option. I've done Guitar Center before. Maybe I'll have to switch instruments and send my flute back, which stinks, but I just want to play jazz. If you ever had the sense that people are not reliable anymore, really avoid this school, because it will just confirm that belief and make you a little more frustrated with what society has become.

Classy, classy, classy!…read more When their school did not offer *exactly* what I sought, Mr. Henry Bahrou recommended...a competitor. Five stars for professionalism!