Terrible customer service experience, would not recommend this school to anyone…read more I scheduled a free, 30-minute introductory flute lesson with Chloe on their websites calendar as instructed by their team. I got a call several days later canceling because Chloe would be out of town. That shows incredible mismanagement, but is not a dealbreaker. Things happen. I called them back. The receptionist mediated a rescheduling with Chloe for several days into the future, and I was very excited to finally get a flute lesson in, as I am paying for a rental flute under the impression that I'd be able to go to Grosse Pointe Music Academy. 90 minutes before my lesson, which I structured part of my day around, Chloe cancels. Two cancellations before even the first lesson tells me there is no reason to proceed with GPMS, especially with Chloe, who clearly cannot maintain a schedule in a professional and reliable manner. Add to that their website has outdated information, and the person who responded to my initial web inquiries who said they'd find me a teacher originally never got back to me (I had to email them back after a week-plus of silence), and I think you get the picture. Stay away. Can't believe I'm going to say it, but I think I'll go with a corporate option. I've done Guitar Center before. Maybe I'll have to switch instruments and send my flute back, which stinks, but I just want to play jazz. If you ever had the sense that people are not reliable anymore, really avoid this school, because it will just confirm that belief and make you a little more frustrated with what society has become.

Classy, classy, classy!…read more When their school did not offer *exactly* what I sought, Mr. Henry Bahrou recommended...a competitor. Five stars for professionalism!

I recently had a wonderful experience at A & G Central Music, and highly recommend their services…read morefor your music needs. On Saturday, September 26th I visited A & G Central Music in Madison Heights with my mother, to inquire about a Tenor Saxophone. She recently had my old Alto Sax (a Bundy II, purchased from A & G decades ago) refurbished through their services, and the instrument was in top, near-mint condition: their restoration services are second to none. Upon presenting the like-new refurbished sax to me however, I wondered if the alto could be traded for a tenor, so she diligently accompanied me back to A & G. We were immediately greeted by two associates, both women, who were helpful and provided clear explanations about trading-in and what instruments might meet our needs. At this point the owner, Robert came out and helped us further, describing the differences in saxophones and which tenor would best match my desires. At this point, he even grabbed a new reed, a pair of tenor saxophones off the shelf, and let me try them out in a private practice room. The saxophones felt great it my hands, and I was happy to observe that A & G still stood for quality when it came to their merchandise. After an agonizing debate I realized that my true desire was an upright 3/4 bass, and Robert again provided great insight into finding the right instrument. His knowledge of the products he carries, as well as his efforts to continually stock items central to his customer's needs (he frequently attends worldwide trade-shows to provide cutting-edge products) were greatly appreciated. While we didn't end up trading in the Alto for either Tenor, the knowledge, friendliness, and welcoming atmosphere at A & G Central Music will keep myself and my family returning for generations. I highly recommend A & G for your music needs, and am happy to report that Robert is carrying on the tradition of outstanding customer service set by his predecessor George. Five Stars!!!!!

I DO NOT RECOMMEND THIS PLACE! Employees are disrespectful, cold hearted, and rude!!! I have paid…read moreon my sons instrument for 2 years and fell behind by a few months on my payment due to COVID-19. I tried to work out a payment arrangement and I told them I would pay off the $323 balance in January. They continuously called and harassed me then they called my family members and told them that I was l late making payments. I sent in a payment on Jan. 4th paying off the balance but they still came to my HOUSE to collect the instrument that I had already paid for. DO NOT USE THIS COMPANY. VERY EXPENSIVE AND THEY WILL NOT WORK WITH YOU!

Personal & professional treatment, to be certain. Andrew is…read morethe best. Just go there.

Took a Mosrite guitar to Pursell for a setup and they did a great job. No issues whatsoever.read more

The gentleman in the store was very quick to greet me and offer assistance. He asked what he could…read morehelp with and I shared that I needed a new string. He found what he had which appeared to be only one, but I asked if he had any other brands. He did some additional searching and located a better mid range string. I would have liked a few more options but I don't blame this on him. The supply chain issues are the reason for limited supply of things in my estimation. With the second option in hand, he looked up the price, gave me a slight discount, and had me on my way. Friendly and knowledgeable. I will use these guys in the future if the need arises. Thanks again for the positive experience.

Been going here for over 15 yrs with great service but not that service anymore. My third child…read moreplaying an instrument and we go there for a repair and they were closed mid day . Came back the next day and was told the repair person is only in on Wednesdays. I come back the next Wednesday , leave work to get there right at 11am before they open. They never opened! Waited an hour . Call the phone number and no one answers. The lady at the counter is extremely rude too. Very limited business hrs posted and then they aren't even open the hrs posted both times I went there in a week span. Found a new place to go today and will never be giving my business to this place again.

I will ALWAYS buy and/or rent my DJ supplies and equipment from PROAAL…read more Since they've moved locations, they have a ton more space and any time I'm looking for something, they find it for me right away. The store manager Tom is one of the nicest guys you'll ever meet. He knows what he's talking about and can always point you in the right direction. The showroom up front features all of the sound equipment and there's a lighting room in back to show off all of the awesome fixtures they have. I was very happy with a recent rental of a subwoofer and mixer. The cost was reasonable and they reviewed the item checklist with me when I brought it back. If you can get out to 14 and Dequindre, do it. It's worth the trip.

I would like to THANK this company whole heartily for the unexpected service they provided to me…read more  I had some subwoofers that went bad, (Brand undisclosed) gently used and just outside of warranty and no use during Covid season. Long story short, Pro Audio & Lighting worked hand in hand with the manufacture to cover my situation. For a small drop off fee that went towards the repairs, their professionalism was top shelf. To my astonishment, I ended up with brand new speakers. I just wanted to say Thank You Very Much!!  Your customer service is very hard to find.

Mike was super helpful when I came into an accordion and needed some help to find its new owner. I…read morehave no background in music other than I like listening to it, so I was a bit lost when it came to appraising an instrument like an accordion! Mike is very friendly & knowledgeable, shop was full of instruments, and had a good rapport with his customers in person and on the phone. A+ customer service!!!

Mike Carey is a one of a kind gentleman and a terrific musician. Make his store your go-to place…read morefor all your music needs!

Purchased a ukulele and accessories from Joe a couple of months ago. Everything about the…read moretransaction turned out to be perfect. The instrument was flawless and the accessories (case and tuner) were just right for the uke. Much better experience than what you get at the big corporate retailers.

Every time I come here this guy is sooo rude! He has a big sign with books on it saying "$1 for…read moresale" my dad goes to look and he says "can I help you, those aren't for sale they're pre sold". Lol then why are they in a box sitting there with a sign? This is the third rude encounter. He could have said that way nicer- it was so snobby and unnecessary. His customer service sucks! Yikes we won't be back for sure! Rather go up the street to a better music store where the person is actually nice and wants to sell stuff.

Art, jewelry, vintage clothing, candles, fresh and dried flowers, Michigan themed items…read more It's a small boutique shop. Took over Not Sorry Goods. It's a decent spot for a browse.

I came here on a little walk with my dog and it was wonderful! My dog (a good boy) was welcomed…read moreinto the store. The owner was very friendly and gave snacks to my dog (asked permission first). This is a place for 22 local artists to sell their items and the store has little sections for each artist. The owner also said that there would be incoming classes taught by artists including stained glass! Definitely a fun place and would recommend going! It also supports local artists and a small business! Prices were reasonable for their work in my opinion.