Just purchased our 2nd Genesis (2025 GV 70) from Genesis of Norman from the same sales executive…read more(Isahia Smith) that sold us our 2022 G80. It's a quality-made vehicle with all of the latest safety features and driver/passenger conveniences; plus this year it comes with wifi. And you can't beat the 3yr/36K complimentary maintenance, valet service and connected services. Check them out!

I'm sharing my experience because I believe potential customers deserve to know what my experience…read morewas like after the sale. I purchased a vehicle from Genesis of Norman and am currently owed two refunds--one for $1,769.76 for GAP and another refund of approximately $3,xxx.xx. My biggest concern has been the way this has been handled by management. The manager I have been dealing with, Logan, initially told me that the refunds were the responsibility of the lien holder and not Genesis of Norman. Based on that information, I spent several hours trying to get answers from management at my credit union and from both warranty companies involved. After doing all of that legwork myself, I was able to determine that the responsibility for these refunds was actually Genesis of Norman's. I was then told by Logan that the checks had already been written and were simply waiting for a signature. However, when I asked for the exact amount of the second check, I was told he didn't even have the exact total. I was promised an update on Wednesday. That update never came. I followed up again and gave them until 7:00 p.m. to provide a clear answer regarding both checks. My message was ignored. I was a customer who purchased a vehicle from this dealership. I don't think it's unreasonable to expect a dealership to honor refunds that are owed, accurately explain who is responsible for them, and communicate with the customer when they have promised an update. This isn't about expecting special treatment. It's about basic customer service and accountability after the sale. I'm now pursuing the matter through the appropriate consumer-protection channels. My advice to anyone considering purchasing from Genesis of Norman: do your homework, get everything in writing, and pay close attention to how the dealership handles issues after the sale. I'm posting this so other buyers can make an informed decision based on my experience.

I found a used car online that was exactly what my husband and I were looking for. We checked…read morebefore driving to Norman to make sure it was still available: it was. Everyone was so gracious and kind when we arrived. We had checked on cars at other dealerships and were disappointed with their lack of enthusiasm to help us . Not so at Nelson Mazda. The car was great and the entire process went so smooth that we bought it the same day. Financing was easy; they got us a great rate. The young man that helped us was wonderful. We will definitely recommend Nelson Mazda .

Sales agent doesn't listen and is not qualified to appraise or provide financial support. The lot…read morewas too full so I couldn't drive the vehicle I was interested to purchase because it was blocked by other cars. They didn't care if a car was sold said they were salary based. Sales agent couldn't give me any information how they trained to appraise a vehicle. Basically didn't know about autos. They have a check list they use. Anyone can work there because they don't need any qualifications.

I have purchased several GMC trucks from Ferguson and a couple of Buicks. Every time has been a…read moregreat experience and would highly recommend the to anyone. Service department is also great. Love this dealership.

We've been to several dealerships over the years, and even recently, and most of the experiences…read morehave honestly been terrible--from the moment you walk in to the moment you leave with a vehicle. Our experience today at Ferguson Buick GMC in Norman was completely different. This was one of the best dealership experiences we've ever had. Everything was smooth, easy, and relaxed. At no point did we feel pressured to do this or buy that. We went in to look at a specific vehicle and they actually let us look at it, take it for a drive, and decide for ourselves without trying to push us into something we didn't want. The whole process was great. We were in and out, the pricing was very fair, and the finance process was just as smooth. If you're in the Norman or South OKC area and looking for a vehicle, I highly recommend going to see Brandon at Ferguson Buick GMC. He's a blue-collar oilfield guy at heart and understands how most blue-collar folks want the car-buying experience to be--straightforward and honest. I've been trying to buy a Ram diesel lately and have been to several dealerships, and the experience at most of them has been terrible. If Ferguson ever gets the truck I'm looking for in my price range, I'd go back and buy it from them today without hesitation.

I came out from California to Oklahoma City and noticed my fluids (Oil and radiator fluid) on my…read more2013 Toyota were slightly low so I wanted the fluids topped off. Travis was my service advisor and he took great care of me. He was kind, friendly, and helpful. He treated me like a valued customer even though this was my first visit to this dealership. The dealership was very busy with other cars but amazingly, I was taken care of within 45 minutes and I was back on my way. They are very efficient and very customer service oriented. I am only out in Oklahoma for a few months, but I will definitely see Travis if I need additional service while I am in town. He was so easy to work with, and they topped off my fluids at no charge. Thank you Travis and Fowler Toyota of Norman!

I recently moved to Mustang, Oklahoma from Las Vegas , Nevada for early retirement. My son…read moresuggested Fowler Toyota for Service and we dropped off my 2010 Toyota FJ Cruiser for oil change , other services , and inspection. Ricky Toumbs was my Service Advisor and he was very nice and informative. He contacted me about other repairs and services that were recommended and sent me a form to check off what I wanted done and what I didn't want to do at this time with prices for each item. It's not cheap getting things done at the dealership , but Ricky gave me a Military Discount and good price for the items I had repaired or serviced. I went to a 4 wheel drive service shop in Las Vegas before I left that was highly recommended and had good reviews. Well turns out they broke a bolt from my skid plate and others were missing and didn't tell me and I only had one bolt holding it on for my drive from Vegas to Oklahoma with my SUV loaded and a hitch carrier mounted on my rear bumper with a heavy box on it. If that one bolt would've came off while I was driving 70mph down the highway I most likely would've crashed and been injured or killed ! Unbelievable ! So , those thread holes had to be rethreaded and one broken bolt in frame had to be drilled out and rethreaded. Synthetic Oil Change , PCV Valve replaced , 4 wheel alignment , 4 wheel drive service ( change gear oil for front and rear differential , transaxles , and transfer cases ) , rear brakes and rotors , after Taxes and Discount came out to $1001.00 . I was figuring about $1,400. Yes an expensive trip to the dealer , but I do recommend seeing Ricky at Fowler Toyota. My son had already told me about some bad shops in the area so it's good to know someone who already knows about those places. I'll be back in the Spring for a Tuneup.

I had a above average experience with Landers in getting an oil change and tire rotation. I had…read moresynthetic oil added and rotation for about $110 bucks. They originally quoted me $116 bucks but when the vehicle was ready they volunteered the discount which was very cool. They also gave me a video and printout of my vehicles health and did not try to sell me anything. I waited while the service was completed in showroom area which was very comfortable and offered free snacks and drinks. Great experience for me, from every level.

Top notch buying experience! Celia is THE best salesperson that I have ever had the pleasure of…read moreworking with...EVER! I have always hated the entire car shopping/buying experience, but not at Landers. Thank you Celia, Bryce, Marcus, and Jon!! You're the best!

Everyone at this location was very helpful in selling our car. Tory assisted us and got everything…read morewe needed to get the car sold... he was wonderful. I like how they aren't commission based and got us a great value for our car without all the back and forth haggling like other dealers.

I sold CarMax a car earlier today. The employees Gabe, Andy, and Jose were all fantastic. The…read moreprocess was super easy from start to finish. I highly recommend the Norman CarMax location!

Had a great experience buying my car here. When Ben wasn't available, Aaron stepped in and spent…read moreabout 2 hours showing me the car, letting me test drive it, and answering all my questions without rushing me at all. Ben was my main salesperson and made the pricing straightforward with no pressure or dealership games, which I really appreciated. Both of them were easy to work with and made the whole process smooth from start to finish. The only small hiccup was in the finance office, where I felt some of the add-ons were pushed as "mandatory" when they really weren't. Once I declined, everything moved forward just fine. Would definitely recommend this dealership and working with Aaron and Ben.

At first a very welcoming , a bit pushy but nothing you don't expect . Later on when we went to…read morepurchase this vehicle no issues til we made it to the finance department. Again great guy we sent every paperwork they told us to email the details that were missing . We sent more information but the email provided was invalid we proceeded to email it again but no luck. We ended up sending it to the email provided beside it but , I'm guessing they never received it . Afterwards they called and we picked up to a very unprofessional and unpleasant finance manager or finance employer. They we rude and cold , unacceptable behavior .