Great doctors. Terrible Customer service. It's like none of them can communicate with each other or…read moreknow what's going on.

Horrible experience at the Chicago cornea consultants in HLP, I made an appointment two months ago…read morefor 9:15 today. I go in and fill out all the paperwork and wait 15 minutes. I'm the only pt in the waiting room but I figure maybe the dr is running late. I go up and ask what the status is for the appointment and Mellisa says it may be 2 to 3 hours." I said did you say 2-3 hours? And she said yeah ... then the other desk admin employee said yeah it's not unusual to wait for appointments for 2-3 hours sir. I said both of you have to be kidding. I said I want to talk to an office manager and they said she wasn't there and I said I will just stand here until someone comes and explains to me why I will be waiting 2-3 hours for an appointment I Made months ago. After another 20 minutes my dr comes out and she looks irritated doesn't greet me and says "come back with me" I said no I want to talk about this out here. I said why do you have staff telling people it will be a 2-3 hour wait for a scheduled appointment and she said I can't come in here and snap my fingers I said what is the reasonable time to wait for an appointment? 15, 20, 30 minutes? fine, but not 2-3 hours that tells me you double or triple booked me in and now I have to spend half a day to be seen that's not ok. She said I was told when I booked the appointment it could take that long to be seen and I asked where in the documents I signed does it say that and I would not have made the appointment if that had been said upfront. I said I do not have a personal problem with anyone there but that their policy of doing this to someone is not ok and they either need to actually tell me people up front or see people in a reasonable time. I did not keep the appointment.

I am a 34 year old police officer that has been plagued with poor vision for most of my life. My…read morewhole family went through LASIK and PRK, but my eyes were too bad for those procedures. I was referred to Dr Epstein in 2023 for a procedure called Implantable Collamer Lens (ICL). As I was tired of my eyes being tired all the time from contacts and glasses, plus the inherent risks of wearing them at my job I pursued the surgery with Dr Epstein and Chicago Cornea. First off, I could not be happier with staff at the offices. They were professional and kind and I rarely had to wait long to be seen. Second off, Dr Epstein was great to work with. He was able to answer every question and I never felt uncomfortable. Now to answer the question about ICL. I could not be happier with the results of the surgery. Within days of the surgery I was able to see "normally", which I had not experienced since I was 8 years old. 14 months later and my eyes are 20/20. I do not experience tired or dry eyes and I do not have problems with bright lights and "haloing" as several of my friends and family experience still from LASIK and PRK. Ultimately I feel the ICL surgery is a life saver for me and my job as I need to be able to see in great detail and in any conditions without fail. If you are not a candidate for LASIK or PRK, do not hesitate to see if you are a candidate for ICL. My only regret is not finding the procedure sooner (it's been around for quite some time).

Three hour wait to be seen for 5 minutes. Don't go! there are better doctors, better placesread more

I brought my elderly relative here for an appointment and was all hunkered down, expecting to be…read morehere for 2-3 hours. Look at this cute fish in the aquarium. I was fully prepared to finish some Yelp draft reviews when lo and behold my relative appeared. It was only 45 minutes and we were free to go! Hallelujah! We'll be back in 3 months.

The office staff was friendly and the entire eye team went out of their way to make sure I was…read moretaken care of. Dr Scott Bornstein gets my rave reviews! His professional and warm personality made the experience totally worthwhile. I was referred to him in 2023 after my previous Optomologist retired. I knew I was going to be a candidate for cataract surgery and two years later I was. I have now had cataract surgery on both of my eyes within the last month. It is truly a miracle after wearing glasses for 50 years to be able to pick out implant lenses. He provided me the option of never having to wear glasses again!! I would recommend anyone who needs an ophthalmologist to his practice. The care I have received is exceptional.

I had an amazing experience at MyEyeDr! From the moment I walked in, the staff was welcoming,…read moreprofessional, and organized. The entire visit felt smooth and comfortable from start to finish. Dr. Fatima was outstanding -- very thorough, patient, and knowledgeable. She took the time to explain everything clearly and made sure I understood my vision needs without ever making me feel rushed. You can tell she truly cares about her patients and takes pride in providing great care. Crystal was incredibly helpful when it came to choosing my lenses and frames. She was kind, patient, and very knowledgeable, making the process easy and stress-free. She listened to what I needed and helped me find the perfect fit for both comfort and style. Her customer service really stood out. This was one of the best eye-care experiences I've had. The team at MyEyeDr made me feel valued and confident in my care. I highly recommend this location to anyone looking for professional service and people who genuinely care about their patients.

Phenomenal service! The staff went above and beyond ensuring we had everything that we needed!…read moreMoreover, taking the time to explain what the insurance covered and didn't cover and informing us what would be or not be a surcharge was greatly appreciated! Olga was a great receptionist and assistant in the selection process of the glasses. The Dr. also had did a magnificent job tailoring to the needs of his patient. 5/5 will come again! (Also, a very clean and organized location)

I recently visited Mount Prospect Eyecare for the first time and was seen by Dr Svetlana Olteanu…read more My initial appointment went very well Dr Olteanu demonstrated strong Clinical knowledge, communicated clearly and maintained a warm professional demeanor throughout the exam. After selecting a pair of glasses, I experienced unexpected difficulties with my prescription, this required that I return to the practice on three separate occasions. Although the situation was understandably challenging for both sides, they remained patient, respectful, and committed to resolving the issue. I would like to specifically acknowledge Jasmine, whose professionalism and patience stood out during each visit. ( Even if I was getting on her last nerve ...) While not every outcome has a simple explanation, what mattered most was how the practice handle the situation. The business Owner and team were clearly prepared to address, uncommon or complex cases, and they made every effort to ensure my needs for fully met. Overall, I appreciate the professionalism, patience, and customer focused approach demonstrated by the entire team. Great job overall !

The quality of care and attention are outstanding. The Dr. and her staff are amazing! Would…read moredefinitely recommend.

Focused Ey Care is the best experience I have ever had in getting glasses. Everyone is so helpful…read moreand the Doctor was great. Cindy is the best in helping you pick out and adjusting your glasses. I have really bad eyesight and my glass lenses are usually bottle thick but Focused Eye Care was able to get them to be super thin. My glasses are the lightest I've ever had them. Their eyeglass inventory is constantly changing, which is wonderful. I ended up buying three pairs. I. can't say enough good things about Focused Eye Care. If you need glasses, this is the place to go. Make sure to ask for Cindy, although Neil is great too!

I went to Focused Eye Care based on reviews I read on 'Next Door'. The reviews were spot on because…read moreI had a very positive experience there, and Dr. McHugh is wonderful. She is kind, professional, and really listens to her patients. The support staff is very friendly and helpful too. I highly recommend this practice for your eye care needs.

I am a young glacouma patient. I had 2 laser surgerys and they had no sucess. I had other doctors…read morewanting to do sugries but I did not have confidence in them. I came to Chicago Glaucoma for a second opnion. Thank God I did. They were up front and professional and did a surgery with better odds Of success. It was a success and I am so happy. Dr. Gorla is a life saver he is very accommodating and concerned. He made it worth my me driving 50 Miles to see him.

After having been a very satisfied patient at CGC for five years, I requested that CGC email me a…read morecopy of my prescription. 'Larry' at their prescription services reported that CGC requires $50 from patients before they will release scrips. The Federal Trade Commission's 2024 'Eyeglass Rule', makes charging a fee for release of patient prescription ILLEGAL. I intend to report them to the FTC for being in violation. And I'll be finding another eye doc.

Everything! Dr. Ali is great, compassionate, friendly and very knowledgeable. The whole staff is…read morevery helpful and good at what they do.

I have never had a better experience in my life with this Eye service company they have been…read moreexcellent in their services it was a very good experience