Great experience! The dealership did not waste my time with "hypothetical" situations. They listened to what I wanted and my budget and found me the perfect car. read more

Do Not Buy Here: Sold Me a Lemon, Refused Accountability, and Gaslit Me Years Later **I am intentionally rating this 2 stars because I know many people skip over 1-star reviews assuming they are just emotional rants. Please read this before doing business with Wolfchase Hyundai of Bartlett. If zero stars were an option, that is what they truly deserve. I am writing this review after years of frustration, broken promises, and abysmal customer service from Wolfchase Hyundai of Bartlett. A couple of years ago, I purchased a 2019 Chevy Equinox from them. Sales staff assured me it was a "great deal," and one employee even claimed he would have bought it himself if I hadn't. Less than 12 hours after driving off the lot, the dash lit up like a Christmas tree and the engine died in the middle of the road. When I brought it back, they initially tried to charge me over $1,000 for repairs on a car I had owned for half a day. After I threatened to return the vehicle, they "re-inspected" it and claimed it was just a $50 gasket. I paid for it just to get out of a rental, which was a massive mistake. The exact same issue continued for the next year. I contacted them repeatedly, but all they ever did was clear the error codes from the car's computer without actually fixing the underlying problem. This is a problem that will cost me over $2,000 in labor alone to resolve. This was not disclosed at purchase. Fast forward to recently: Wolfchase Hyundai began relentlessly texting and emailing me, begging to buy the car back. After they canceled on me (twice) forcing me to take time off work and drive 30 minutes each way--I finally got the car in for an evaluation. After making me wait on the showroom floor for two full hours, an evaluator politely told me that they "would never sell a car in this condition off the lot." In the time I owned it, I had only added 16,000 miles, added no cosmetic damage, kept it clean and in great condition, and even installed a brand-new AC condenser. When I reminded them that I bought the car from them in basically this exact condition (acknowledging the mileage discrepancy), they essentially called me a liar. I walked back in to speak with a floor manager. Instead of taking ownership, he hid behind the excuse of "new management" and "growing pains," offered zero apology, and condescended to walk outside just to repeat that they would never buy or sell a car like mine. The kicker is that the same guy who said "I would have bought the car myself" was the same guy who inspected my car initially. They sold me a defective vehicle, swept the repairs under the rug, wasted my time years later, and then gaslit me when confronted with their own history. To top it off, after this insult of a visit, I explicitly asked them to not contact me anymore and warned them that I would post this review if they contacted me again. Sure enough, they texted me again today asking to buy the car. Save yourself the money, time, and disrespect. Buy your vehicle somewhere else. read more

Service department sucks! Lady that handled my service was very rude and unprofessional! I would not recommend this business to anyone! PATHETIC PLACE PLEASE CLOSE DOWN!!!!!! read more

Picture this: I'm trying to buy this amazing Neon Kona from another dealership in New York and they sell it the morning they said they would follow up with me to process the purchase. Devastated. Angry. Resilient. I call Wolfchase since I saw they also had one and it had relatively low miles. The lucky guy to pick up the phone: Shad. He could hear in my voice my frustration, and I explain what happened and tell him I want this Kona but I live in Phoenix - can he help? Well turns out he can & did. He made sure to calm me down and walk me through the process and ensure a smooth purchase. There were a few hiccups (to be expected since I'm an out of state buyer doing all of this virtually) but he always communicated clearly and effectively and I got my car! It's a beauty and I am beyond thrilled. Dealerships can be intimidating and challenging, but Wolfchase Hyundai and more specifically Shad blew my mind with their 'above and beyond' guest service. Thank you Shad & Wolfchase Hyundai! read more

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I HIGHLY RECOMMEND YOU THINK TWICE BEFORE BUYING FROM HYUNDAI WOLFCHASE!!! I was going to be quiet about the matter and continue a passive attitude towards the situation, but we are still running into issues regarding the service this place provides. My wife and I decided to look around just to get an idea of what was available. We were not really looking to buy that, especially since we had plans for our 1-year anniversary, but we were open-minded if the deal was good. After looking around and talking with a representative (won't say his name because I'm not entirely sure if he's the cause), we came across a 2017 Santa Fe that was within our budget, and when we asked for the soft numbers to get an idea of what everything would look like, we decided we were ready to seal the deal. The first issue was that it took them 4 hours to do. Secondly, they wanted to only offer $1000 for my trade-in. My trade was a 2013 Ram 1500 crew cab with about 140k miles. I still owed about $12k on the truck, and the radio and electronic speedometer weren't working, but it was running fine as our everyday driver. I expected to at least get $5k out of it. Once we told them to run the hard credit checks and give us the real numbers, we didn't hear from them for another 3 hours. Then, when we heard from them, they tried to sell us a completely different car. Then tried to play it off like we got a better deal since it was 0% APR, but the monthly payment was going to be $400 more than the original car we inquired about. I then had to speak with the broker to see why in the world this was happening and why no one was giving us any answers. He tried to blow everything off like it was fine, and that we were informed the whole time. Only then did he say that if I forked over another $1000 as a down payment (granted, I had already offered $9k), they could give me $4k for the truck and secure a deal for the original car we wanted, but without any warranty on the vehicle. We decided to go through with the deal, especially after spending more than 8 hours there with our twin babies. Fast forward 2 weeks, and we get message after message about the payoff price for our trade-in and our cosigner's address, even though we gave them all that information when we bought the vehicle. It took them another 3 weeks after this to actually pay off the trade-in. Fast forward 2 months since we bought the car, and we are now finding out that they ran the credit not once, not twice, but SIX times. When we called them to ask about this, we were told to just dispute with the credit bureaus. NEEDLESS TO SAY, I WARN EVERYONE HERE TO STAY FAR AWAY FROM HERE. I will not be buying from here again, and I've informed all family and friends not to come here either. If you do come here, I would suggest only speaking with the Asian man, who I believe is a manager. I can't remember his name, but he was the only person in this whole ordeal who had any customer service etiquette and was friendly and pleasant to speak with. read more

I have a question regarding recall work done on my 1 year old Tucson Work was done 2 days ago. Cannot reach anyone by phone! Service dept, Sales Dept, Gen. Business phones....all of them go to voicemail boxes that are not receiving new messages or prompt to dial -0- for operator which also goes to unsupported voicemail. Even tried a "AI chat". This is a very easy problem to fix - I have to wonder why the lack of professionalism? read more

Trying for the past 2 months to get the title to a vehicle I purchased from Wolfchase Hyundai, that simple task is turning into a nightmare. Had I known that the simple task of getting the title to a vehicle purchased from this dealership would lead to the run around that's occurred I would have gone elsewhere. Untold phone calls & messages left with the Title Clerk will net you no call back and no response. You will fair no better with the general Manager as he is "unavailable" apparently never in his office and he doesn't return calls either. Getting this title seems like an impossible task leaving me to wonder what is so wrong with the sale of this vehicle that they cannot or will not produce a title for the vehicle. My only other option now is to take the 45 min. drive to the dealership. I would strongly suggest purchasing elsewhere because buying a vehicle can be time consuming and stressful and the added headache of chasing a title AFTER the initial sale is totally unwarranted. I will post an update when and if this "Saga of the Title" ever gets resolved. However, before going to purchase at this dealership ask yourself this question "How much is MY time worth", getting the sale takes time, a lot of time but believe me getting a title takes even more. read more

New automated system for scheduling service kept me on hold for 40 minutes. There was no answer when I left the call. The sames staff was excellent but the service department isn't reachable with the current automated system. read more