NOTE: Within an hour of posting my concerns, Kyle contacted me and provided the reassurance I…read moreneeded. I am now confident that I will continue to receive the service for which Bewise Master is known.
Original review (including concerns related to what really just amounted to a communication lapse caused, ironically, by exceptionally fast & attentive service): In preparation for a recent move, I called Bewise Master for cleaning of two 9' x 12' wool area rugs. While not priceless antiques, each represented an investment, and I wanted a thorough cleaning before placement in our new home. Bewise Master has a great reputation in the area, and after a quick phone call with Kyle, during which methods and cost were discussed, I was told there was someone in my area who could pick my rugs up immediately.
I was so pleased with the prompt service that it was not until after our move that it dawned on me that I'd received no receipt or formal acknowledgement that Bewise Master had taken possession of my rugs. All I was given was the driver's business card.
I of course contacted them immediately, and I was reassured that this oversight was simply due to the fact that pickup had been so immediate. I was told the cleaning/drying process took a couple of weeks, as well. Given that (a) I still have boxes on the floor where the rugs will be placed, and (b) the movers' estimate was woefully low and I ended up paying twice what I anticipated (at a time when $$ are low, anyway--moving is expensive!), I am not in a hurry to have my rugs returned. That's not the source of my concern at all. Rather, I am, concerned about the rugs' whereabouts. I'd like written acknowledgement that they have been taken to the shop, and have been correctly identified as mine.
At this point, I envision them adorning someone else's dining and living rooms, lying unidentified in a warehouse, or rolling around in a van because no one knows whose they are. Guys: the two tufted wool 9' x 12' Pottery Barn rugs are mine, and I'd like them back some day. In the meantime, I'd be grateful for acknowledgement they are in the shop, identified as mine. They were not inexpensive--at least not to me. I know others have rugs worth many times the amount I spent on mine. But mine are, well, *mine.* They are anchors in my home. They tie our rooms together and create warmth, both literally and figuratively. They were where my kids crawled and opened their Christmas presents. I like them and want to know that I will, indeed, see them again.
I hope they haven't fallen through the cracks or been lost in the shuffle. I will be delighted to revise my review when there is resolution.
