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Naperville Carpet Cleaning Inc

5.0 (1 review)
Closed • 8:00 am - 6:00 pm

Services - Naperville Carpet Cleaning Inc

Carpet cleaning

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10 years ago

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Ziggy's Cleaning Service

Ziggy's Cleaning Service

(22 reviews)

Just moving in to a new home, I really wanted to get things off to a good start. The hard part was…read morethe closing and moving day were only one day apart, so the idea of getting the place cleaned was fading. Being a fan of Yelp, I looked up some companies, and Ziggy's was most responsive in getting back to me in less than an hour. I explained my situation, as well as my request and time constraint. Ziggy arranged for Grace to come over and look at my new home during my walk through. Grace was prompt and able to look around on her own to get ideas, and determine pricing. After the walk through we exchanged notes and she made sure all of my needs were met and determined a fair price. I later called Ziggy to confirm the following morning, and Grace would meet us at the house to get the key after closing. As you can tell, I was putting a lot of faith in to someone I never met before, in a new town, and a business with whom I had no previous reference other than Yelp. Ziggy's promised to be there at 730 the day we were to move, and I called Grace at 800am, just to be sure. She advised me everything was fine, and we talked about a few open items. The entire time both Grace and Ziggy provided excellent communication, and we most responsive. Meanwhile, back at the old house the move continued, boxes everywhere, we loaded the truck and made it to Naperville at 230p, just as Grace and crew were finishing up. Walking through the house you could immediately smell "clean". All of the items we talked about were done as promised, and there were "no surprises" (another plus). Payment was made as quoted with no overage fees or surprises (cash or check only no cc). So, what do I think? Sadly all too often getting the most basics in customer service is rare. I was most surprised with Ziggy's as they exceeded my expectations. -Great customer service -prompt, courteous return of emails and calls -discussing needs and making them work for me, and at my schedule -exceeding expectations -fairly priced to the value and quality of service received. None of these negative reviews were anything close to what I experienced. Mark

I used Ziggy Cleaning service and was really disappointed. The first time the person came 45…read moreminutes late. The second time she left all of the windows in my house unlocked, which I called about. Very disappointing and made me feel like it was a setup to come back and do something later. The last time the cleaner showed up almost 2 hours late via Uber and smelled like a distillery. I called Ziggy and he claimed it was the medicine for her liver and that she had car trouble on the way to clean. I had to have her dust again because there was dust every where after she claimed to be done. She used my bathroom and it smelled so horrible I had to burn a candle. The next time they were to return, no one showed up. Upon reaching out to Ziggy he claimed their schedule was behind and he would be here in two weeks. Needless to say, no one ever showed up. This is totally unprofessional and isn't how you conduct business. Stay away from them by any means necessary.

Naperville Carpet Cleaning Inc - carpet_cleaning - Updated October 2026

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