my daughter and i are visiting porto from usa and work very hard to be thoughtful guests and use our minimal language skills to be polite. we chose this restaurant because we could create our own meals (like @ Subway). we ordered according to the posted menu and my daughter received her meal with an additional ingredient that she is allergic to; when she went back to the counter and said something, the woman taking orders and payments chastised her for not saying anything about her allergy. my daughter said she did not expect food she did not order to be in the meal and the woman said that the menu says "vegetables" - any reasonable customer would presume that means the vegetables you order, not ones the restaurant adds in for fun. she was not happy to remake the food. after about 15 minutes and several other new customers receiving their food, i went to check on my daughter's order and the woman said my daughter had already received her food and they are making everyone else's before making a new meal for her. she then chastised me that my daughter did not tell her in advance that she is allergic to a food that my daughter did not order. we ended up leaving as it was impossible to deduct if/when they would remake my daughter's food and if it would be correct.
one star given because my food was good and the portions are enormous. neither of those outweigh the rude woman at the counter who did not care about an allergy of a food not listed (imagine Subway sneaking an ingredient in the sammie you ordered with specificity).
avoid walk to wok if you care about the integrity of your order. read more