It has been almost 7 weeks and I am still waiting for my deposit of SEK 8000 to be refunded. Rented…read morethe car at Europcar May 2-5 in Munich! After contacting customer service, I was informed that it could take about 2 weeks for the car to be returned. After 7 weeks I still have not received the deposit back. Can't imagine ever using Europcar again.

Europcar features slow, rude staff that see you as an ongoing source of funds that can be billed…read moreagain and again for frivolous claims after the car is returned.

I do not recommend SIXT based on how a post-rental issue was handled…read more I rented a vehicle in Munich and specifically selected and paid for cross-border authorization because I planned to travel into Austria. In addition, I purchased a valid Austrian digital vignette for the vehicle's license plate prior to entering Austria. The vignette confirmation clearly shows activation on 24.01.2026 at 14:22. The alleged toll event cited by SIXT occurred on 25.01.2026 at 13:44 -- well within the validity period. Weeks after the rental, I was charged €200 for an Austrian "substitute toll." I provided SIXT with the digital vignette documentation showing the plate number and activation timestamp covering the alleged violation. Their response was that they "do not check whether the fine is legit or not and act according to the information provided by the relevant authority." In other words, there was no substantive review of the documentation provided. The toll authority invoiced SIXT as the registered owner of the vehicle. SIXT paid the assessment and passed the charge through to me without evaluating whether toll coverage was active. When I asked that they review the documentation or address the matter directly with the authority as the registered owner, I was told to appeal it myself. This experience raises concerns about transparency and dispute handling. When customers pay additional fees for cross-border travel and independently purchase toll compliance, it is reasonable to expect documentation to be reviewed before a penalty is passed through. The vehicle itself was fine. The issue is the post-rental handling and unwillingness to engage in meaningful review when clear documentation was provided. If you are renting in Europe -- especially crossing borders -- make sure you understand exactly how toll issues are handled and get everything documented. Based on this experience, I would not choose SIXT again.

From a corporate travel perspective, this was not handled appropriately…read more I rented a vehicle in Munich for cross-border travel and selected the cross-border option during booking. I also independently purchased a valid Austrian digital vignette for the vehicle's license plate prior to entering Austria. The vignette confirmation shows activation on 24.01.2026 at 14:22. The alleged toll event cited by SIXT occurred on 25.01.2026 at 13:44 -- well within the validity window. Weeks later, SIXT assessed a €200 substitute toll and charged it to my card. I provided the digital vignette documentation showing the correct plate and activation timestamp. SIXT's written response was that they "do not check whether the fine is legit or not and act according to the information provided by the relevant authority." In other words, there was no substantive review of compliance documentation. The toll authority invoiced SIXT as the registered owner. SIXT paid the assessment and passed the charge through without evaluating the evidence provided. For corporate travelers and travel managers, this presents a material concern: post-rental penalties appear to be processed automatically, with limited internal review, and the burden shifted entirely to the renter--even when documentation exists. If your organization has cross-border travel in Europe, understand how toll disputes are handled before selecting a rental provider. Based on this experience, I would not recommend SIXT for business travel where regulatory exposure and post-rental accountability matter.

This experience is getting 1 star because I cant give anthing lower and its borderline criminal and…read morestill ongoing since August 2022, its now January 2023!! First off, I was given a damaged car that I could not use and had to go back to the counter and request another vehicle after an international flight from the United States. Take pictures of the vehicle!! they will charge you without a doubt for damage they charged previous renters for! Second, and here is the meat of the extended issue, we turned in the car very early the representative said we were good leave the keys in the front seat cool right?? Nope 3 hours later while were at the gate I get an email about damage $510 worth, that we are responsible for. I am like yeah right! I got pictures to prove it was not us... It took about three weeks to get it resolved so I thought. In October I get a letter in German stating that damage is more than expected and we want more money!! Hold the phone you already said I am good! I dont care that the damage is more than you thought!! I didnt do it!! They charge my card an additional $760 right before Christmas. I am an hourly worker and my money is budgeted, I cant afford damage I have already been cleared of. I come to find out this is a scam by rental agencies in foreign countries by rental agencies taking advantage of tourists and business travelers. Not only do I want my money back I want fraud investigations to be conducted! This is poor business practice and company negligence for not reeling in this activity!

This Avis/Budget car rental place was pretty straightforward. My wife and I are Americans and are…read moreskeptical of all car rental places, let alone somewhere in Germany with the only reasonable option being manual transmission. However, everything went very smoothly from checkout to drop off. No issues what so ever and my credit card was charged appropriately without any errors. We reserved online, filled up our own gas, and didn't take any additional coverage, so the price was reasonable. We drove from Munich to Fussen and had the car for 3 days... only used half a tank. I only stalled out a couple times too which is great. Do your due diligence and you'll be fine. Driving along the countryside in Germany will forever be one of my favorite memories.

After writing an extensive letter of complaint explaining that I had reported the damage prior to…read moredriving off with the car and citing specific employees actions, SIXT wrote me back and waived the request for compensation. I appreciate that but their allegations never should have happened in the first place.

Getting an X5 instead of a 3er cabrio is kind of an upgrade,…read morebut it was a bastard to park anywhere, and bloody hot all week. Regardless, 4 stars for the Sixt branded dinrdle!

The car broke down three days ago…read more I have been told that there is a problem with the replacement car/the driver of the replacement car. it is being dropped off. A car should be available today. I've called Hertz in Germany/Switzerland/ Uk and even in America to try and get this lot to do something!!! I am stuck 180 kilometres from the airport with no way of getting the flight and this lot just say they will call me back!!!

Everything went fine with our rental, until we went to return it. Hertz ended up charging us an…read moreentire extra day, plus any add-ons we had during our rental, because they claimed we returned the car late (we didn't). I disputed it and Hertz refused to drop the charges, so no more Hertz. 6/2022

I will never rent from Avis again. As a "Preferred " customer, I learned ypu cannot change a…read moreprepaid reservation and they will not refund you the unused portion...so I am no longer an Avis Customer.

If you're planning personal travel in Europe, especially crossing borders, understand the risk…read morebefore renting with SIXT. I rented a vehicle in Munich, selected cross-border authorization, and independently purchased a valid Austrian digital vignette before entering Austria. The vignette confirmation shows activation on 24.01.2026 at 14:22. The alleged toll event cited by SIXT occurred on 25.01.2026 at 13:44 -- clearly within the active validity period. Despite complying with the regulations and providing timestamped proof showing the vehicle was covered, SIXT charged me €200 for a substitute toll weeks later. When I submitted the documentation, their written response was that they "do not check whether the fine is legit or not and act according to the information provided by the relevant authority." Let that sink in: you can follow the rules, pay for the required toll coverage, provide clear documentation -- and the company will not even evaluate whether the charge is legitimate before passing it through to you. As a foreign traveler in a regulatory system you're not native to, you reasonably expect the rental company -- as the registered owner of the vehicle -- to review documentation and assist when something appears incorrect. Instead, the burden was pushed entirely back onto me. If you're renting for tourism and crossing borders, be aware: post-rental penalties may be processed automatically, and documentation may not be meaningfully reviewed. Based on this experience, I would not recommend SIXT for cross-border travel in Europe. Transparency matters. Compliance should matter. Customer advocacy should matter.

I rented with Sixt in Munich on 6/19/2025 . After the rental, I was charged undisclosed fees for…read morecross-border tolls. Despite repeated attempts to resolve the matter directly, Sixt stopped responding. As a U.S. customer, I now have no choice but to escalate via my credit card company. Very disappointing lack of transparency and customer service."