At the teller I had informed the teller that I will be traveling internationally and to ensure it…read morereflects and I am ok to do that. We had this very specific conversation, as we upgraded the car, and I needed to ensure that the car I'm having is ok to be taken outside of Germany. Well the teller apparently did not add it to the invoice, so you then get the invoice a almost two months later. So while as a client you don't know how their charge the items on the invoice, is your responsibility to ensure that everything is on the invoice even though you don't know how they do it. So if you are using them, make sure that everything is on the invoice even though you don't know that it's supposed to be a separate item. And don't assume that because you told the teller that he'll put it on.

It has been almost 7 weeks and I am still waiting for my deposit of SEK 8000 to be refunded. Rented…read morethe car at Europcar May 2-5 in Munich! After contacting customer service, I was informed that it could take about 2 weeks for the car to be returned. After 7 weeks I still have not received the deposit back. Can't imagine ever using Europcar again.

From the owner: Vermietung VW California und Wohnmobilenread more

I rented a car from this Avis last summer (2014). The car was booked online, however the price…read moreaccording to the web site did not match what I paid when I retrieved the car. In my eagerness to get on the road, I did not pay close enough attention to what I signed for, including an airport fee of 60 $, which is kind of strange since the closest airport is 40 kilometers away. I have tried to contact Avis via email about this and a couple of other strange fees in the time after. After three attempts, I have now given up waiting for a reply. Just a heads up if you are planning to use this Avis: make sure you know what you pay for. The only reason I give two stars instead of one is that I got a decent car with built-in navigation.

This experience is getting 1 star because I cant give anthing lower and its borderline criminal and…read morestill ongoing since August 2022, its now January 2023!! First off, I was given a damaged car that I could not use and had to go back to the counter and request another vehicle after an international flight from the United States. Take pictures of the vehicle!! they will charge you without a doubt for damage they charged previous renters for! Second, and here is the meat of the extended issue, we turned in the car very early the representative said we were good leave the keys in the front seat cool right?? Nope 3 hours later while were at the gate I get an email about damage $510 worth, that we are responsible for. I am like yeah right! I got pictures to prove it was not us... It took about three weeks to get it resolved so I thought. In October I get a letter in German stating that damage is more than expected and we want more money!! Hold the phone you already said I am good! I dont care that the damage is more than you thought!! I didnt do it!! They charge my card an additional $760 right before Christmas. I am an hourly worker and my money is budgeted, I cant afford damage I have already been cleared of. I come to find out this is a scam by rental agencies in foreign countries by rental agencies taking advantage of tourists and business travelers. Not only do I want my money back I want fraud investigations to be conducted! This is poor business practice and company negligence for not reeling in this activity!

I will never rent from Avis again. As a "Preferred " customer, I learned ypu cannot change a…read moreprepaid reservation and they will not refund you the unused portion...so I am no longer an Avis Customer.

If you're planning personal travel in Europe, especially crossing borders, understand the risk…read morebefore renting with SIXT. I rented a vehicle in Munich, selected cross-border authorization, and independently purchased a valid Austrian digital vignette before entering Austria. The vignette confirmation shows activation on 24.01.2026 at 14:22. The alleged toll event cited by SIXT occurred on 25.01.2026 at 13:44 -- clearly within the active validity period. Despite complying with the regulations and providing timestamped proof showing the vehicle was covered, SIXT charged me €200 for a substitute toll weeks later. When I submitted the documentation, their written response was that they "do not check whether the fine is legit or not and act according to the information provided by the relevant authority." Let that sink in: you can follow the rules, pay for the required toll coverage, provide clear documentation -- and the company will not even evaluate whether the charge is legitimate before passing it through to you. As a foreign traveler in a regulatory system you're not native to, you reasonably expect the rental company -- as the registered owner of the vehicle -- to review documentation and assist when something appears incorrect. Instead, the burden was pushed entirely back onto me. If you're renting for tourism and crossing borders, be aware: post-rental penalties may be processed automatically, and documentation may not be meaningfully reviewed. Based on this experience, I would not recommend SIXT for cross-border travel in Europe. Transparency matters. Compliance should matter. Customer advocacy should matter.

I rented with Sixt in Munich on 6/19/2025 . After the rental, I was charged undisclosed fees for…read morecross-border tolls. Despite repeated attempts to resolve the matter directly, Sixt stopped responding. As a U.S. customer, I now have no choice but to escalate via my credit card company. Very disappointing lack of transparency and customer service."