At the teller I had informed the teller that I will be traveling internationally and to ensure it…read morereflects and I am ok to do that. We had this very specific conversation, as we upgraded the car, and I needed to ensure that the car I'm having is ok to be taken outside of Germany. Well the teller apparently did not add it to the invoice, so you then get the invoice a almost two months later. So while as a client you don't know how their charge the items on the invoice, is your responsibility to ensure that everything is on the invoice even though you don't know how they do it. So if you are using them, make sure that everything is on the invoice even though you don't know that it's supposed to be a separate item. And don't assume that because you told the teller that he'll put it on.

It has been almost 7 weeks and I am still waiting for my deposit of SEK 8000 to be refunded. Rented…read morethe car at Europcar May 2-5 in Munich! After contacting customer service, I was informed that it could take about 2 weeks for the car to be returned. After 7 weeks I still have not received the deposit back. Can't imagine ever using Europcar again.

From the owner: Vermietung VW California und Wohnmobilenread more

I rented a car from this Avis last summer (2014). The car was booked online, however the price…read moreaccording to the web site did not match what I paid when I retrieved the car. In my eagerness to get on the road, I did not pay close enough attention to what I signed for, including an airport fee of 60 $, which is kind of strange since the closest airport is 40 kilometers away. I have tried to contact Avis via email about this and a couple of other strange fees in the time after. After three attempts, I have now given up waiting for a reply. Just a heads up if you are planning to use this Avis: make sure you know what you pay for. The only reason I give two stars instead of one is that I got a decent car with built-in navigation.

This experience is getting 1 star because I cant give anthing lower and its borderline criminal and…read morestill ongoing since August 2022, its now January 2023!! First off, I was given a damaged car that I could not use and had to go back to the counter and request another vehicle after an international flight from the United States. Take pictures of the vehicle!! they will charge you without a doubt for damage they charged previous renters for! Second, and here is the meat of the extended issue, we turned in the car very early the representative said we were good leave the keys in the front seat cool right?? Nope 3 hours later while were at the gate I get an email about damage $510 worth, that we are responsible for. I am like yeah right! I got pictures to prove it was not us... It took about three weeks to get it resolved so I thought. In October I get a letter in German stating that damage is more than expected and we want more money!! Hold the phone you already said I am good! I dont care that the damage is more than you thought!! I didnt do it!! They charge my card an additional $760 right before Christmas. I am an hourly worker and my money is budgeted, I cant afford damage I have already been cleared of. I come to find out this is a scam by rental agencies in foreign countries by rental agencies taking advantage of tourists and business travelers. Not only do I want my money back I want fraud investigations to be conducted! This is poor business practice and company negligence for not reeling in this activity!

I will never rent from Avis again. As a "Preferred " customer, I learned ypu cannot change a…read moreprepaid reservation and they will not refund you the unused portion...so I am no longer an Avis Customer.