This experience is getting 1 star because I cant give anthing lower and its borderline criminal and…read morestill ongoing since August 2022, its now January 2023!! First off, I was given a damaged car that I could not use and had to go back to the counter and request another vehicle after an international flight from the United States. Take pictures of the vehicle!! they will charge you without a doubt for damage they charged previous renters for! Second, and here is the meat of the extended issue, we turned in the car very early the representative said we were good leave the keys in the front seat cool right?? Nope 3 hours later while were at the gate I get an email about damage $510 worth, that we are responsible for. I am like yeah right! I got pictures to prove it was not us... It took about three weeks to get it resolved so I thought. In October I get a letter in German stating that damage is more than expected and we want more money!! Hold the phone you already said I am good! I dont care that the damage is more than you thought!! I didnt do it!! They charge my card an additional $760 right before Christmas. I am an hourly worker and my money is budgeted, I cant afford damage I have already been cleared of. I come to find out this is a scam by rental agencies in foreign countries by rental agencies taking advantage of tourists and business travelers. Not only do I want my money back I want fraud investigations to be conducted! This is poor business practice and company negligence for not reeling in this activity!
