I do not recommend SIXT based on how a post-rental issue was handled. I rented a vehicle in Munich and specifically selected and paid for cross-border authorization because I planned to travel into Austria. In addition, I purchased a valid Austrian digital vignette for the vehicle's license plate prior to entering Austria. The vignette confirmation clearly shows activation on 24.01.2026 at 14:22. The alleged toll event cited by SIXT occurred on 25.01.2026 at 13:44 -- well within the validity period. Weeks after the rental, I was charged €200 for an Austrian "substitute toll." I provided SIXT with the digital vignette documentation showing the plate number and activation timestamp covering the alleged violation. Their response was that they "do not check whether the fine is legit or not and act according to the information provided by the relevant authority." In other words, there was no substantive review of the documentation provided. The toll authority invoiced SIXT as the registered owner of the vehicle. SIXT paid the assessment and passed the charge through to me without evaluating whether toll coverage was active. When I asked that they review the documentation or address the matter directly with the authority as the registered owner, I was told to appeal it myself. This experience raises concerns about transparency and dispute handling. When customers pay additional fees for cross-border travel and independently purchase toll compliance, it is reasonable to expect documentation to be reviewed before a penalty is passed through. The vehicle itself was fine. The issue is the post-rental handling and unwillingness to engage in meaningful review when clear documentation was provided. If you are renting in Europe -- especially crossing borders -- make sure you understand exactly how toll issues are handled and get everything documented. Based on this experience, I would not choose SIXT again. read more

Sixt - That's IXT response back to me when asking them to review my documentation. - Car Rental Near Me - Munich, BY

From a corporate travel perspective, this was not handled appropriately. I rented a vehicle in Munich for cross-border travel and selected the cross-border option during booking. I also independently purchased a valid Austrian digital vignette for the vehicle's license plate prior to entering Austria. The vignette confirmation shows activation on 24.01.2026 at 14:22. The alleged toll event cited by SIXT occurred on 25.01.2026 at 13:44 -- well within the validity window. Weeks later, SIXT assessed a €200 substitute toll and charged it to my card. I provided the digital vignette documentation showing the correct plate and activation timestamp. SIXT's written response was that they "do not check whether the fine is legit or not and act according to the information provided by the relevant authority." In other words, there was no substantive review of compliance documentation. The toll authority invoiced SIXT as the registered owner. SIXT paid the assessment and passed the charge through without evaluating the evidence provided. For corporate travelers and travel managers, this presents a material concern: post-rental penalties appear to be processed automatically, with limited internal review, and the burden shifted entirely to the renter--even when documentation exists. If your organization has cross-border travel in Europe, understand how toll disputes are handled before selecting a rental provider. Based on this experience, I would not recommend SIXT for business travel where regulatory exposure and post-rental accountability matter. read more

Rented a car in Munich and had to return 3 days early due to family issue. Agent in Munich told us that we would get a refund for the 3 unused days. When I checked back with Sixt, they said NO REFUND would be coming. Very disappointed! read more

After writing an extensive letter of complaint explaining that I had reported the damage prior to driving off with the car and citing specific employees actions, SIXT wrote me back and waived the request for compensation. I appreciate that but their allegations never should have happened in the first place. read more

Be careful!! When we picked up our car it had recently been in a wreck. They had no other vans available so we forced to use it. We pointed out all the damage to the Sixt rep who was checking us out. He said that it wasn't showing up in his system. He spent the next 30 minutes taking pictures and uploading them into their database. Sixt is now trying to charge us for the prior damage. I even have photo's of the Sixt rep pointing out the damaged rim and bumper hanging off. They still are trying to fight me on it. Buyer beware.. If you absolutely have to rent from them get plenty of photos and video with their employee in the picture. Not only should they have not rented a wrecked vehicle they submitted a fraudulent claim on preexisting damage. BTW... The insurance we purchased didn't cover it. read more

Sixt - Scammers! Fraudulent claim. You can see the employee in the background. I took pictures and they are still trying. - Car Rental Near Me - Munich, BY

We rented a car from Sixt for our trip to Curacao from December 10 to December 17 on Rentcars.com. Arriving at the airport, we were given a Kia Picanto that we thought corresponded to the category of car we rented (ECAR - Hyundai i10 or similar). To our surprise, on our way to the hotel, we realized the car didn't have any airbags, which was clearly stated in our reservation. We would not have booked a car without airbags as we were going to drive a lot in this trip and safety is a major concern. We decided then to go back to Sixt at Curacao airport on the next day to have the car changed. We explained the situation to the lady at the front desk who, after calling her colleague, told us that ALL their cars had airbags, even though they did not show "AIRBAG" engraved on the steering wheel and on the passenger's front panel pad. We found it really odd, as the Owner's Manual clearly stated that airbags were an optional and, IF EXISTING, should be indicated by the letters "AIR BAG" on such places. We then insisted and showed the pages of the Manual with the concerned information, hoping they would understand and abide by what had been agreed on the contract. After much wait, the lady unhappily told us they had another car for us. On the parking lot, we saw the new car: another Kia Picanto without airbags! We then talked to Ms. America Figueroa who was presented to us as the manager on the phone and tried to explain again the situation to which she responded by repeating that all cars had airbags and that even SUVs didn't have "AIR BAG" engraved on them. We then told her that the SUV parked in the lot had it, as a counterargument, at what she LAUGHED (!) and said, "but that's not what you have paid for". After that, we clearly told her we didn't want anything more than what we have paid for and she said she was going to see if she had another car in the same category and, in case not, call Rentcars.com for them to see what they would do for us, simply washing her hands of the problem. After waiting again for an answer, we had the General Manager on the phone who told us he had called, Rentcars.com and Kia and repeated the same story: all the cars had airbags and the letters were being replaced by digital signs, which showed "ON" only if the airbags had a problem (!). I told him that that didn't make any sense and was contrary to the car Manual (which also depicted an air bag switch for the passenger's front air bag, non-existing in the car, of course). He then blatantly said that they would give us "A CAR WE DID NOT PAY FOR THIS ONE TIME", but for us to know that that would not happen another time (!!!). I have never been so DISRESPECTED in my life by a company, which should be part of a global group and know a little bit about customer service. Sixt definitely doesn't have the minimum quality standards and customer service of a multinational, not even a local company could handle this situation this poorly. After 2 hours waiting to have our problem solved, we drove away with a Kia Soluto with the front shield shattered and only one airbag on the driver's side not to waste any more time of our trip being disrespected and not listened to. Apart from the terrible customer service, this experience raised a concern with SECURITY and what is being sold to Sixt's and Rentcars.com customers so we STRONGLY ADVISE NOT TO RENT FROM THEM. Useful information: for a company that boasts holding new cars on their website ("NEW CARS - ON AVERAGE 3 MONTHS OLD"), they have cars as old as 2017. read more

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We rented a car from this location in May. The person at the counter was extremely unhelpful and it took over 20 minutes in the rain to find the garage where the car was. Once I found the garage, there was no one in there to help me with the car or look over it. The car was great, everything was fine, until we returned the car. They claimed we scratched the car in several places, which we absolutely did not do. I have been trying to fight them on this, but because no one was there to help me rent the car, I am at fault. They are attempting to charge me almost 1500 euro for something I did not do. Luckily, my credit card company is looking into this claim. They are complete frauds. Rent your car from somewhere else. They will try and rip you off one way or another. read more

Horrible company. Don't even go near them. We rented a premium/luxury car from them. picked up from Munich airport on Oct. 22, 2018 and dropped off on Oct. 31, 2018. During this trip, we just drove through Austria, visited Verona, Siena, Florence, Venice, in Italy and passed through Austria again and visited few places in Germany until we returned. Pick up process was horrible. There was a huge line at check in counter. Luckily, I had provided all needed information via web checkin and could skip waiting in line just to check in. But after that, there was another huge line to pick a vehicle and get the keys. Ridiculous process. We picked up a BMW i530, fully loaded. Nice car but we were unable to change GPS language from German to English. Not possible! Tried everything! On our way to Italy, we had to stop at a toll station in Austria and pay a bit less than 10 euro toll. There were tolls in Italy too (i.e. Austrian border to Verona ~ 23 euro). The same process on the way back to Germany on Oct. 26. We paid Italy toll (Venice to Austrian border ~ 26 euro) and for passing through Austria from Italy to Germany ( ~ 9.5 euro). Returning the rental car process was a bit better. However, they don't inspect the car while you are there claiming that they are backed up. They want you to leave the keys and just leave. So you are not sure if they will charge you for anything until later. On Nov. 28, 2018, I received an email from Sixt (fines division) that they have charged my credit card for a fine plus 25 euro processing fee for the total of 145 euro. They attached a copy of the fine but they did not explain what it was for! It was all in German but I could see it was from Austria!! I sent it to my friends in Germany and they replied back explaining that the fine was not any speeding or moving violation. It was issued because we did not have a sticker/permit to drive in Austria. Evidently, all cars, even those passing through Austria need to have a permit. Sixt calls it Toll which is absolutely incorrect. It's not a toll. We paid the toll at toll stations. It is a permit which can be bought for 1 day or annually! People stop at gas stations in Germany or Italy before entering Austria to buy this (what I was told). So, as tourists we had no clue. They did not even say a word to us at the toll stations in Austria neither. This is an Austrian government scam to steal money from travelers! Well, Sixt is in it with them too. They said nothing about this and they call it a toll just to make it look like you are responsible for it. It is a permit and should be purchased by the registered owner! At least, they could mention something about it in many pages of rules and regulations they sent to me with the contract. Sixt included info about what zones and countries and what classes of vehicles could be driven where, all other details but nothing about having to purchase a sticker from a darn gas stations before entering Austria. They claim it is posted on the road IN GERMAN! They make processing fees out of your pocket on something that they are responsible for as the registered owner. Bunch of THIEVES! Plus, Sixt has no right to pay a fine on my behalf. They can forward the fine to me and I deal with the issuing agency. The fine should be dealt with by myself if it is in fact my fine. I should be given a chance to fight/dispute it. Also, Sixt MUST provide a proof of payment if they actually paid the fine. They can't just charge me and claim that they paid it! I emphasize again that as registered owner, Sixt is directly responsible for this permit and any fines that lack of having it may cause. Or if they want to pass that liability to drivers, they must inform customers of this and include information about this permit in the contract. I am a Hertz Five Star member. I should have never gone close to Sixt just to save a few euros which I ended up paying even more. Be careful everyone. Stay away from Sixt! read more

Horrible service in every way if you book your reservation for 630 and arrive at 615 they make you stand there and wait until the exact moment you reserved horrible horrible customer service read more

Rented from Sixt and they added insurance without notifying us. Could have turned out to have been a good story because we were in an accident. Good news - we had insurance including medical. Bad news-they asked us for more and more detailed information which we carefully provided. Finally, yes they agreed you are not responsible for the accident but they said because you are not responsible we will not pay for any of your medical expenses. You should collect from an Austrian who you don't know how to contact and you live in the U.S. Nice insurance. Possibly worst company I have ever dealt with. read more

Extremely helpful and friendly staff. We accidentally missed our pickup window and the agent was impressively adept at finding us other options that suited our needs, and did a fantastic job helping us understand everything. Pick up and drop off was super easy. No issues with the car. There was a slight issue with payment; I wasn't given the option to pay in Euro so was charged an unnecessary conversion fee, but when I contacted customer service they eventually made it right. read more

Rented a BMW in Hungary in June 2015, prepaid around 980 USD for 8 days. The car broke down on day 4. We underwent a lot of inconvenience having to get it towed through Sixt. They delivered replacement car (much lower category) the next day, but we were without a car for 3/4 of a day. Being carless during this time forced us to change our plans, so we no longer needed a car at all, and I dropped of the lower category replacement car in Budapest on day 5 -- i.e. 3 day shorter than what we had already paid for. I asked them if the invoice would be adjusted accordingly and the partial/pro-rated refund issued, they assured me that yes it would. I got back to the US after my trip and waited two weeks and heard nothing from Sixt. Then I sent them 6 emails, like one/week for the next 6 weeks via various methods on their website -- email address, contact us form. I also tried to call but was put on hold for like 45 minutes before I hung up. After around 6-7 weeks finally someone replied via email and said I was not entitled to a refund. It took another two weeks and lots of effort on my part to finally get someone from Sixt on the phone to understand the situation and issue the refund. All in all my experience with Sixt was a HUGE pain, extremely negative. I should have used a trusted American company like Hertz or Avis like my instincts had initially told me to. The fact of the matter is that only American companies really understand what "customer service" means. These European companies are still stuck in their communist mentality of treating the customer as if they are doing me a favor by letting me buy/rent from them. I strongly advise you not to use Sixt. Go with Hertz or Avis instead. read more

Sixt car rental at the central station in Munich was awful! The woman was incredibly rude and insisted that we needed passports instead of driver's licenses to rent a car. Well, we live in the EU, so we don't need passports to travel. Finally she just accepted them (very rudely), so I suppose it was ok with EU driver's licenses after all. We didn't feel comfortable at all with this company and the woman really shouldn't be working customer service. read more

We rented a car from this company in Munich, Germany. The car had many scratches so I photographed the entire car all the way around. They are now telling me I have to pay for their scratches and dents. I sent them the worst pictures and they sent me pictures of tiny scratches and want nearly $2000.00 for them. I am now send them the 29 pictures I took of the entire car. These people are crooks and a scam. Do not use them! I would rather pay a lawyer much more to go after them! read more

Don't even bother. This company could care less about their customers and will LEAVE YOU HANGING at the airport! I basically was supposed to be picked up by them and they just decided they weren't going to stay an extra 20 minutes for my switched flight to arrive which left me stranded. NO CALL at all from them! read more