I am compelled to leave this review as a friendly warning to others who may want to use this plumber: We never had the chance to work with one of their technicians because hours before they were due to service our water heater, their office called us to demand that we put an open credit card number on file before they arrive. In all the years that we've lived here, no other plumber or local contractor that my family has worked with has ever asked us to do this. We protect our privacy and our finances and we are not in the habit of giving companies open access to our credit cards. When we politely and honestly explained that to them, they refused to compromise and give us the chance to be a new customer. They explained that they don't know us and that they do this to protect their business... ... but this is frustrating to us because we have excellent credit, pay our bills promptly, and have a solid sense of responsibility. We even offered to them that we would literally go out to the bank to get the cash at the end of the job (right when the plumber finished) in order to protect them, but they unbelievably refused again. I should add that during that same call they started listing to us all that could go wrong and suggested that a $105 service call could become a $2,000+ water heater installation! On the surface, this may seem considerate and responsible to some Yelp readers but taken with their stubborn insistence, it all made me feel uncomfortable and slightly disrespected. I'm not trying to ruin their reputation, but I kindly just want everyone to know what W.M. Rieck Plumbing is capable of. read more

We've used Rieck Plumbing for a couple of decades for our rental properties, commercial buildings and home in Lompoc. Their work is state of the art with old fashioned caring customer service. They are fast, clean, and reliable. read more

I had a defective water heater and leaking pipes associated with my main water shutoff. Wm Rieck sent plumber Ray whose young looks are deceptive. This young man performed work like an old pro!!! He explained what needed to be done and why, was super courteous, and all work was completed with a smile! My entire experience with Rieck from Darlene the dispatcher to the completed job was top notch! read more

Responsive, reliable and friendly! Their technicians are the best! Had an issue with our main line and they came out right away to resolve the issue. I had 2 other plumbers come out from 2 other companies before them and they were not able to resolve the problem. On my third attempt I got a hold of WM Rieck Plumbing, they came out and very quickly knew what to do. The issue was resolved the same day. Highly recommend! read more

Came same day to fix 2 issues at our house. A leak at the supply to the house before the shutoff valve and a toilet valve. Staff was friendly, attentive, and cleaned up the areas that they worked on. Price was fair compared to other plumbers in the area, so the final bill was on par for time/difficulty compared to past experiences with other plumbers. read more

The technicians are the absolute best! I had to have an emergency service call. The receptionist always gets a plumber out to your place as soon as possible. I have had several of their plumbers come out over the years, but today I had my favorite, Leo. He is so kind, and makes a real effort to keep things tidy, and get the problem resolved as quickly as possible, and most importantly: in one visit! I appreciate them all so much, and gladly recommend them as your go to plumbing service! read more

Outstanding service starting with the first hello when I called. I have dealt so many times over the years calling other plumbing companies where no live person answers the phone, and after leaving a message it may take a day or two for a response, only to be told that they cannot respond for a day or two. When I called, Wm Rieck Plumbing I was told by the nice lady on the phone they could have someone out that day between 1pm and 3pm, if that was, okay? Great news! Then a short time later another call telling me that 'Paco finished a job early and if he could come on over. Even greater! I had been trying to clear the kitchen drain with over-the-counter plumbing products for days, and nothing had been working, and was fearing that the cost of calling in a plumber thinking, this could really be serious. We are seniors and my husband has serious health issues and I needed to get this rectified as soon as possible. I cannot say enough good things about Paco; he arrived, and I explained what was going on he calmed my nerves and with a smile on his face told me not to worry I'm going to fix this. What started out as a terrible day fearing the worst, turned out to be a wonderful encounter with an incredibly caring young man, and the invoice at the end was much less than other plumbers we have used over the years for similar work. Thank you. read more

Awesome response to a clogged system! We've used this company before and we're always happy. STILL HAPPY! The tech Freddie was nice, masked and sensitive to the lock down protocol. Fast and efficient! Will continue to be fans! read more

Had company replumb house because they said it would be done in two days only, but it took 7 days. I told the foreman I didn't want any pipes exposed outside the house, but when connecting to the main said they couldn't connect it without running it outside. This happened because the foreman taking the word of a worker without assessing the original area where they cutout the sheet rock to install the pipe. All they had to do was drill several holes, then cutout the wood with a electric saw so that the angle pipe could come in from the attic. The original cutout area was never used. Gave them 3 chances to install my dishwasher back in its slot the same way it was before they had removed it to install pipes, which I had told them that they had to install the pipes high, just below the count top, instead I can tell that they install the pipes in the middle, which interfered with the dishwasher from going in properly. Also installed water valves wrong in master suite which required us to have to offset faucet and cabinet. Would have had them come back, but threatened with divorce by wife after a 45 year marriage if I had them come back because of the stress for us they caused, so stopped all further contact, read more

I had my water heater go out on a Friday called over and spoke to Darlene who sent over Jose to replace the water heater that afternoon Jose did an excellent job and very detailed to make sure the job is done right read more

I had a crisis after I snapped the plastic cartridge in my shower mixer while trying to remove and replace it. None of the fixtures in my house have individual shut off valves so the whole house was without water until I found a plumber. Two other plumbers recommended Wm. Rieck because Wm Rieck has a crew and can respond quickly. The dispatcher had Leo out to my house in 4 hours. I expected to have to re-plumb the mixer, tear out drywall, cut pipes, sweat 8 joints, etc., but Leo calmly dug the remainder of the cartridge out without damaging the brass like I would have done. He brought the right replacement cartridge. He was in and out in less than 2 hours and the mixer worked better than ever. The bill was mostly for the part. And my house was habitable again. I really appreciate old fashioned, skilled tradespeople who come promptly to the rescue of homeowners in need. HIGHLY RECOMMEND. read more

I had a pseudo-emergency last week and called numerous local plumbers, but understandably, it was Friday and would be difficult to get a tech out. WM Rieck plumbing came through and said they could squeeze me in. Freddie showed up promptly that afternoon to replace a cold water supply valve to my hot water heater-I had been without hot water for over a week due to another local plumber that dragged me along all week with no resolution, so I decided to do it myself. I was near completion and then the valve broke, putting the work to a screeching halt. Freddie had a professional attitude and finished his work in less than 30 minutes. My family thankfully had hot showers that evening. To boot, the price was very very reasonable and service, impeccable. I cannot thank them enough for getting our hot water back before the weekend. They are now my go-to plumber. As I type this, Ray, from WM Rieck Plumbing is at my home rerouting a drain pipe for me for another project, and it's looking good so far- again, professional attitude and top/notch service. read more

When I called for repair service, they were here the next day. Repairs were done in a few hrs at a reasonable price. Will use them again.

Very professional & competent plumbing operation. Freddie gets an A+ for his work & we will definitely use him again. read more

I had them come out to unclog a shower drain that I couldn't get myself. The guy who came out was Ray and he was great! Super nice guy that even told me after how he did it so possibly I can do it myself next time. He was quick and didn't do any unnecessary work! The charges were exactly what I was quoted. They gave me a window of 8-10 and he was there at 8:30! I will definitely be calling them again. read more

We've been using Rieck Plumbing for almost 15 years and have always come away impressed with their work and honesty. This week we had some issues with the pressure in the cold water faucet in the kitchen. Joey came out and took a quick look. Our bad. The line under the sink wasn't turned on enough. We felt awful, of course, but Joey was more than kind and courteous. On top of everything else NO CHARGE for the visit! As always, thanks for the great work Rieck Plumbing. Terry V. read more

Outstanding! First of all, they answered the phone at 8:15am. I hate leaving call-back messages. They verified my water heater (installed by someone else) was out of warranty while I was on the phone. They gave me a 2 hour time window for that day which was fine. They called back around 10-11 and said someone was available could they they come now. Sure! Emmett (nice guy) came right over with the new unit and had it going in no time. Before he left I asked about my pressure regulator that I've wanted replaced. He called to verify no immediate appointments and said he'd be back in 20 minutes. 20 minutes later he was back and the new regulator was finished in no time. Great job! Thanks! And the 10% veteran's discount didn't suck either! read more

My go-to since moving to the area. Honest and quality work. Fully recommend to all friends and family.

I was in need of having some worn stems replaced on my bathroom sink. Same day appt availability for which I was thankful for. Great customer service from the appt setter to the plumber himself. Excellent workmanship. I'm also a huge fan of the fact that the company is a #TeamNoahForever member and happened to be bbq up some Tri tip for an upcoming fundraising event. I truly enjoy meeting great people with a sense of community and accountability. If you want the job done right, call this company. You can't go wrong! read more

They replaced my water heater so quick! I'm impressed with Rieck's plumbing from calling for service to installation. They made it simple for me and I felt comfortable with the repair. The service plumber was trustworthy, polite and cleaned up everything. I am happy with the service and the local office was accommodating, kind, and had extremely reasonable pricing. I will make note to use them again for any plumbing needs. read more

If I could give this place no stars I would. Two of their workers came to our home for work to be done and we could not be in the house while they were working. I placed items a certain way in our drawers to see if they would be looked through, and sure enough when I return my things were NOT as I left them. We were very bummed since we've seen them multiple times and were very satisfied with their work. read more

I am a renter but my landlord uses their services. They come promptly and get the job done right away. You can tell that they are good in what they do, professionals. My only con with them is they take their shoes inside our house, we have carpeting and it is hard to maintain the carpet clean. read more

WM Rieck Plumbing is now my go to for plumbing issues. The receptionist I spoke with to set up my appointment couldn't have been nicer. Freddie, the plumber she sent out was punctual, very professional, and did and outstanding job with my repairs. The cost of the repairs was very fair as well. Folks, when you have any problems with your plumbing, I highly recommend using WM Rieck's Plumbing!! read more

This is not a review on the plumbers or the work they do. This is a review on the lady who answered the phone today/customer service (04-13-2015 @ 1100). I asked if I could get a rough estimate of what it may cost to have the water line which is capped off behind my refrigerator hooked up for a new refrigerator that has an ice maker/water. She had an attitude that came off to me like I really don't want to speak with you right now. Anyhow, she told me it would be $76 an hour with a 1 hour minimum plus cost of whatever parts. I said have a good day and goodbye just based off of how she was talking to me. I understand we all have bad days, but you are selling a service and just lost one customer for this job. I say for this job because I have used this company before and had no issues, excellent service and work. If I call in the future and don't get the same tone/attitude I would probably use them again. If so, I will update this review at that time. read more

Been using Rieck Plumbing for 25 years! Always satisfied and their professionalism is just getting better, maybe it's the new owner's influence. read more