My husband and I bought an LG TV in November. It broke and was under warranty. LG gave me the name of this business as a certified repair person. I contacted him on January 10th regarding the repair. Ron (I'm assuming the owner) asked me to send him pictures of what was broken. I did so that day. He said he would contact LG, order the part he needed, and get a repair ordered started. After a few weeks I hadn't heard from him, I called him again and he said that LG hadn't gotten back to him. I gave it a little bit more time and then my husband called him. Every single time we called, his excuse was that LG hadn't gotten back to him. After a month and a half, I called LG myself. LG informed me that there wasn't even a pending work order and that Ron had never even contacted LG to get the ball rolling. After an hour on the phone with LG, I was able to get a work order started. I called Ron back and told them we got a work order. He said again, that he would contact LG and get the part ordered. A week and half went by, and by no surprise, no call from Ron! My husband called him again to see where we were at. He said that LG had finally just contacted him the day prior (which seemed to be a pattern). My husband told him that he felt that we were being strung along. Finally, after nearly 2 months, Ron let us know that he is on a pre-payment plan with LG and can't afford to order an $800 part to come repair our tv which is under warranty. I find it hard to believe that a part is $800 on a tv that only cost $500. So now after 2 months, we have gotten nowhere because of Ron's poor business practices. If I could give this business 0 stars I would. I cannot believe that someone that does business this way can still
possibly be in business. My next step will be to call LG and have him removed from their approved repair people. Absolutely unacceptable!!! read more
