I just purchased an iPad from Todd. He spent almost three hours with helping me set it up as well…read moreas a somewhat overwhelming tutorial. There is a learning curve with the Ipad compared to my seven year old Dell laptop. Todd is extremely knowledgeable and was extremely patient with me as I stumbled through the learning curve. He was also able to save all my photos and documents from my old laptop and transfer them to the iPad. If you are thinking about purchasing an Apple product I highly recommend Todd. Although Todd is very knowledgeable he apparently has a no return policy if a customer is not satisfied with the product. Buyer Beware!

I spoke with Todd on the phone today and let him know that I wanted to transfer documents from my…read moreold 2008 MacBook to my new MacBook Air. He asked how I heard about him and I told him Yelp. I asked how long of a drive it was from my location to Eagle Point and he said it would be about 45 mins. When I pulled into his driveway he called and told me he had opened a store at Rogue Valley Mall and that he was actually there (meaning I had driven 25 minutes further than I needed to). I drove the 25 minutes back the way I had come to Medford and went to the mall to Smart Help where he now works. I let him know I didn't want to spend too much money and he asked what my budget was. I asked him how much transferring documents and giving me a quick rundown of the new Mac would be. He quoted me $200 to update my old MacBook, $150 for the external hard drive that I told him I was not in the market for, $150 for transferring my documents, $100 for wiping my old MacBook and $100 for a "recorded dock tutorial." In total Todd tried to tell me it would cost me $700 to get documents off my old laptop onto my new one "the right way." I called around and got 2 quotes for what I want at $40 and $45. I dug around in the reviews that are not recommended and others seem to think he is a scam artist. Needless to say I left his store after having wasted time but thankfully not money.

Superior repair of a scratched screen! They even came to me to complete the process as a mobile…read morephone claim from Asurion (Verizon). Cassandra was very responsive and communication was outstanding. The phone was repaired quickly and to my total satisfaction. Would definitely recommend!

Customer Service and communication are excellent. The replacement battery for my iPhone is not…read moregood. At best, its no better than my 4.5yr old original Apple battery. It may be worse.

5 star peronable fun personality. Old hard drive died,…read moreInstalled new solid state drive Computer like new without buying another laptop. Highly recommend Benjamin for in home computer services so appreciated his expertise

Excellent customer service. Took a couple of visits, but finally after a new card, double screens…read morefor two systems worked. I will use again

Mark answered my phone call and offered a selection of appointment times. He arrived on time, fixed…read moremy computer and printer issues promptly. Very reasonable rates as well. Definitely recommend him!

Mark has been the best PC/network fix tool in my arsenal since 1998 - personally and…read moreprofessionally. When I worked with a local ISP we discovered Mark knew more about hardware, and some networking, than just about anyone in Southern Oregon. We referred him to our customers when they needed work on their home computers or office networks. Personally I've never come across a PC challenge Mark couldn't figure out and his rates are more than competitive. I refer all my friends to him.