Love this place!! It's one of the best pool places around especially when you have questions on how…read moreto do anything with your pool, especially chemicals. Every time I call in to ask any questions they answer them all and are very helpful. There chemicals are so easy to use as well, I've bought chemicals from other places and the way they describe how to use them was ludicrous. This will definitely be the only place I use for all my pool needs. Just wish they were a little closer to me.

From the owner: With over 50 years of experience, The Great Escape is the region's largest home leisure showroom,…read morehelping families turn their home into a relaxing getaway.Visit us online or in one of our retail showrooms to shop a huge selection of outdoor patio furniture, hot tubs, above-ground pools, pool tables, game tables, saunas, and more. From backyard entertaining to indoor game rooms and wellness spaces, we offer top brands, expert guidance, and professional delivery and installation to make it easy to enjoy more time at home.Whether you're upgrading your patio, adding a hot tub, or building the ultimate game room, The Great Escape has everything you need to relax, play, and unwind. Escape your everyday. Shop The Great Escape.

Love our purchases from this store. Jeff was a perfect example of a sale rep who went over and…read moreabove to provide a first class experience. Bought my patio furniture and later an umbrella to fill out the space. Jeff was also able to show me a lighting attachment with Bluetooth that will provide years of entertainment for our outdoor space. I can understand some of the reviews regarding poor customer service. With the exception of Jeff, I was amazed how much I was made to feel like I was doing them a favor by showing up in their store. Reps leaning against the counter, no smiles and a general unwillingness to show you around their store. They are great at pointing in the general direction of items in their store. It's this overall experience that I give this store 4 stars instead of 5 stars.

I was in the empty store for 1/2 before anyone approached me! There were 3 male salespersons…read moresitting and chatting at a table. I tried to make eye contact to receive some help, but they ignored me. Finally, Andrea, a really nice salesperson approached me, and was very professional, knowledgeable and kind. If it weren't for Andrea, I would have left the store and would have never done business with them again. I can see how they lose a lot of business because of their bad customer service. Do better!

We do escape rooms frequently and the room was great, but the customer service was the worst we've…read moreexperienced. The girl snapped at us multiple times and was flat out rude.

We had a blast! It was great there should be more muddy paw prints. And an additional set of…read morefiretrucks

During the pool installation the pool light did not have a bulb in it. The heater did not come with…read morea shut off valve. I called the store and they said they would bring them out the next day. They arrived the next day. The driver was the store manager who also sold us the pool and all of the outdoor furniture. He walked right past me and didn't say a word. I followed them down to the pool and asked why the rude cold shoulder. Kyle the manager said he had a bad cold. I raised concerns about the crooked liner where the light was installed as well as two of the bases on the uprights were not installed correctly. He said he would look at them. I was in my garage with the door open. They left without a word. I still have a crooked liner that I will see for the next five to ten years. I will demand that they correct those. I want what your commercials and advertisements display, a professional install , done correctly. Then my happy family enjoying what I paid for. I paid for the furniture to be put together when we purchased it. However when everything including the pool was delivered it was the end of January and blustery cold. The delivery people said they would come back when it was warmer. I said ok , I can just store everything here in my garage. Today the people came to put together the furniture and complained that the first delivery group got off easy and should have put the furniture together then. I am so DISAPPOINTED!!! I just hope the furniture isn't scratched or poorly put together. Leadership starts at the top and a team is led by example!!!!!!!!!! During the pool installation the pool light did not have a bulb in it. The heater did not come with a shut off valve. I called the store and they said they would bring them out the next day. They arrived the next day. The driver was the store manager who also sold us the pool and all of the outdoor furniture. He walked right past me and didn't say a word. I followed them down to the pool and asked why the rude cold shoulder. Kyle the manager said he had a bad cold. I raised concerns about the crooked liner where the light was installed as well as two of the bases on the uprights were not installed correctly. He said he would look at them. I was in my garage with the door open. They left without a word. I still have a crooked liner that I will see for the next five to ten years. I will demand that they correct those. I want what your commercials and advertisements display, a professional install , done correctly. Then my happy family enjoying what I paid for. I paid for the furniture to be put together when we purchased it. However when everything including the pool was delivered it was the end of January and blustery cold. The delivery people said they would come back when it was warmer. I said ok , I can just store everything here in my garage. Today the people came to put together the furniture and complained that the first delivery group got off easy and should have put the furniture together then. I am so DISAPPOINTED!!! I just hope the furniture isn't scratched or poorly put together. Leadership starts at the top and a team is led by example!!!!!!!!!!

We just purchased a Sauna from Greg at the Strongsville Store…read more He was very personable, respectful and knowledgeable about all Sauna's they had in stock. He was one of the nicest sales person I have ever dealt with. I felt he had our best interest in mind. I would highly recommend speaking with Greg when in the market for any item at The Great Escape. Very Satisfied!

A fantastic, clean, well staffed family friendly spot. Go Karts were fast enough for teens with a…read moretwisty course. We played arcade games including my favorite - air hockey. The putt putt course looked simple but fun though we didn't play. This is a great place for a family evening or a different date night. We will definitely be back.

Great family spot! Brand new and clean Gokarts have boost…read morebutton, mini golf is fun, challenging and has some extra features! Hershey Ice Cream with tons of flavors. Maybe 32? Friendly staff Package deals We had a great evening, will be back to try the golf simulator and escape room when they open!

My friends and I went for the first time as a group last night, and we had so much fun! Our game…read moremaster, Sandy, was so kind and funny, gave us good hints when we needed them, and made us laugh through the evening. She was also so professional and helped us understand everything we needed to. I felt happy and safe the whole time I was there. Our group felt like it was worth the $30 we paid. We were even able to escape with 11 mintues to spare! I plan to come back for my birthday in March and I seriously can't wait!

Lorraine and Doug were amazing will definitely be back. nice change from an escape room and lots…read moreof family friends

Booked this adventure for spring break. Drive 2 hours to get here to find the place locked. Called…read morethe number on the website and found out I had booked for the wrong day. None the less, they sent us Claudia, our game master. Claudia was amazing. It turns out her family is from the same city as us!! Talk about a small world. The kids had an amazing time thanks to the kind and professional folks at Locked in at the Lakes. Thank you so much for your consideration and allowing us to continue with our escape. Cant say enough good things about this place. Claudia you rock!!

This was so much fun! I went with a group of people from work. We split into 2 groups and used both…read moregame rooms. I was in the "Kidnapped by a Murderer" room. It was quite challenging (we made it out barely 3 minutes before the time was up!). The entire facility was clean and the people working there were friendly, and helpful, when we needed a clue. I wish there were more than 2 rooms! I'll be back to do the other room with my family! (This place operates on appointments only, so plan/call ahead)