The team at Uptown were fantasitc to work with. Keith did a thorough job and pointed out…read moreimprovements that other service providers failed or refrained to call out. I appreciate his honest feedback and how well they service our home.

we had these people out last year and I told them something was wrong with the ac. he said no it's…read moresupposed to throw sparks out sometime. well they installed a furnace and moved the ac condenser and replaced a ac line and guess what still doesn't work. on top of it all they won't answer their phone or call back. they charged us a up charge from our home warranty and the fu**ing unit still don't work I wouldn't recommend them to anyone garbage

My furnace went out and i had to call early. A very professional technician arrived not long after…read moreand had everything working again in no time. I'm shocked at how fast they arrived and how quickly they were able to fix it. I will definitely use this business again!

I called the company yesterday afternoon and they scheduled my service call for the next mornin the…read moretechnician arrived right on time. I explained the noise coming from the furnace. The technician completed his examinatio picked up the part and the repair was completed by 1:30 pm. I highly recommend this company for furnace and ac repair and maintenance. Staff were responsI've, friendly, an professional. The technician explained the problem, noted some potential issue but di not push to make the repairs immediatel.

Installed our water heater 4/21 same day. Did a great job. Pilot light kept going out so we asked…read morethem to come out to service and they were out the next day and were able to fix it that same day. These guys provide great service and are absolute pros. Thank you Tim and Pat

I noticed my twenty-four-old hot water was leaking, needed to be replaced quickly…read more So I first visited two big box home improvement stores. Thought one estimate seemed high, while other one didn't even offer in-store installation. Then went on Yelp to gather more information. Noticed that Only Water Heaters had only positive reviews. So I contacted business on Saturday, spoke with Tim. He was professional, knowledgeable, patient and had excellent customer service skills. On Sunday, texted Tim to find out more information about Rheem models. He provided all the information requested, was scheduled for that Wednesday. The installation went smoothly. Jim was on time, knowledgeable, helpful and even removed an anode rod just installed. Highly recommend Only Water Heaters

James was selected through Yelp, and honestly, I had no idea what to expect. What I experienced was…read morethe kind of customer service that has become incredibly rare. He quickly diagnosed the issue with our HVAC system and immediately began working to locate the replacement control board. Unfortunately, because of the holiday, the part wasn't available. Most technicians would have stopped there, explained the delay, and waited until the part could be ordered. James didn't. It genuinely bothered him that my family would be without air conditioning in the middle of the summer. Even after he left, he kept thinking about our situation. He continued following up, even when he couldn't reach me, and came back with a creative temporary solution that safely got our system running until the new control board arrives. Throughout the process, he also spoke with my husband, patiently walked him through the situation, and offered guidance before he attempted any repairs on his own. James wasn't trying to sell us another service call. He genuinely wanted us to make the best decision and stay safe. None of this was expected. None of it was required. It came from someone who genuinely cares about his customers and takes pride in his work. James didn't just diagnose the problem. He educated me, explained our options, answered every question, and found solutions instead of excuses. That is the difference between someone who completes a service call and someone who is building lifelong customer relationships. I also appreciated how fair and reasonable his diagnostic fee was. At a time when many companies take advantage of homeowners who have little choice but to pay whatever they're quoted, James was honest, transparent, and priced his services fairly. It made saying yes easy because I trusted him from the beginning. We still have the permanent repair ahead of us once the replacement control board arrives, but based on everything we've experienced so far, I have complete confidence that James will see the job through. As a wife and a mom, when your home suddenly becomes unbearably hot and you don't know what to do next, it is easy to feel overwhelmed. I was stressed, discouraged, and honestly scared that we would be stuck waiting through the holiday with no relief. James gave us something I wasn't expecting. He gave us hope. He refused to stop thinking about our situation until he found a way to help.

After years of being upsold with another HVAC company in town, I reached out to James at Polar Bear…read morefor a second opinion after a routine maintenance check on our relatively new A/C unit turned into a $1700 repair estimate. James came out and gave us a free second opinion! As I suspected, needed repairs were $1000 less than quoted by the other company and were completed during the service call. James was so professional, giving us honest advice and a great price! I scheduled a furnace check for October and plan to continue hiring him for the foreseeable future!

Initially, I had some concerns because my technician was running a behind and my house was…read moreswealtering. I called and they let me know his last job was running a little longer than expected. Once he arrived, he quickly told me what the problem was and got my AC back up and running in no time! The office manager even called the next business day to apologize for the inconvenience which I really appreciated and made me feel valued as a customer.

We have had US Heating & Air do semiannual maintenance for our AC and our furnace. When our AC was…read moreon fritz, we called them. They were able to tell us what needed to be done. We decided that we would prefer to replace our AC and furnace and had them work up a quote. On August 1 they arrived promptly at 8 am and worked zealously on this big job. They finished just after 5. We are delighted with our new equipment and the excellent service that US Heating & Air provided us.

They always come out within the day we call...usually within an hour!! The office staff is always…read morefriendly as well as the technicians.

Guy came to give me an estimate. Was a great guy. 'Emily',…read moretheir AI customer service was a nightmare. Asked to be connected to a human and was disconnected. 8 times. Decided to go with someone more expensive that at least had a customer service team that was human and talked to me. Then I found someone that was awesome and charged half what R&T was charging for the same service. Check out Kramer Electrical Services. Quentin Yutzy is awesome! https://kramerelectrical.com/ My profile shows that I am located in CA (because no one needs to know my location on the interwebs), but I live at Choctaw Lake outside of London, OH, (in case they try the 'We don't service CA' crap again) and Chase Lambert (once again, GREAT guy) was here on 1/28/26 to give me an estimate. I would have paid double just because of my interaction with Chase. Fortunately I had an issue with their 'customer service' and found a better company.

warning outrageous bill!!! absolutely exploitation!!!…read morea $550 bill for a $50 part and 20 minute service call! called for the 1st time for service, the receptionist never mentioned a service fee of $200+! after arron, their tech (very good) quoted $550 to replace a $50 part, i called for management! no one would take my call and no call was ever returned, i tried twice in 20 minutes! beware!!! don't get suckered or scammed like we did!

We had them out to do a small project for us. First their quote was very reasonable, cheaper than a…read moredifferent quote we got. The guys that came out to estimate answered all of my questions and seemed more knowledgeable than what we compared against. The day we had our work done (which was just a few days later) we ran into a few logistical issues (no fault on their end just a tricky layout). The guys on site provided a ton of ideas and really worked to help make sure all of my needs were covered. I would definitely recommend.

We were having problems with our outdoor outlets. Very impressed that they sent three techs out to…read moretroubleshoot. Was a bit perplexing but they quickly identified the problem in the circuit that was a GFCI outlet in the garage and replaced it immediately. The cost of the initial service seemed pricey at first but it turned out to be a very good value given how quickly the problem was resolved. I'd absolutely recommend and use again.