They were the quickest to respond to my Yelp request. They were the quickest to have an…read moreavailable time slot and Jourdan and Candace are the BEST!!! They were on it the same day and fixed my a/c issue immediately! Highly recommend this company!! And...Jourdan was extremely professional and Knowledgeable.

Called first thing in the morning and I had Mike Y show up before noon. Mike fixed our inside unit…read morein less than ideal conditions. Had a good attitude, answered my questions, provided estimates for potential service work in the future, even voiced concerns for future issues that our unit from '09 is likely to face. He also managed to crack a few jokes while he was at it. No complaints. Will definitely keep them at the top of the list for when future issues arise.

After 12 tumultuous years with another HVAC company who sold, installed and serviced our furnace -…read moreand then nickeled and dimed us and tried to tell us our furnace needed replacing ASAP, we found Care Heating & Cooling on Yelp and I picked them to get a second opinion based on their Yelp ratings and reviews. They came, assessed and won my trust and business. We religiously care for and service our furnace as I don't want it to fail in the dead of winter. After looking at our furnace, Care told us that they did not see a need to replace it - that it checked out tine. We also had them service the AC unit which, knock on wood, has a been a gem and never yet failed us. They not only did the service, they made recommendations on how to maximize the cool air where it was wanted by shutting off the areas where we don't need it! I wish I would have known this was possible 25 years ago! As I freeze in the north side of the house while the hubby sweats in the south side. I work from home and my office is in the cool part and his TV room is in the south. We get direct sun that heats up that room quickly. Bottom line - this company is the bomb. One I look forward to having service our HVAC needs in the future.

Wes Blair came for my summer maintenance job. He texted me to let me know what time he would be…read morearriving. He was right on time. I believe he has done my Maintenance before. He does a thorough job of checking both the HVAC and the AC. He took his time and reported to me that he found no issues with either unit. He was impressed that I made notes of the last time I had changed the filter. Care HVAC is an excellent company to use for installing and maintaining new HVAC systems. I highly recommend them. I give them 5 stars.

These guys came right out (2025-07-22), correctly diagnosed the issue (a bad capacitor), and…read morequickly got our system working again. On top of that they gave an extremely reasonable quote for leveling our AC unit pad - and we had them do that as well at a later visit. After dealing with so many other companies in the area who are fixated with solving every minor problem by quoting a whole new system - these folks know how to diagnose and fix the actual problem. I was actually here looking up their info to pass along while recommending them to a friend.

HVAC Company Review: I hate to have to take this public, as I have kept my thoughts to myself over…read morethe last 12 months, and put trust into a company that I was hopeful would make things right, but that was extremely naive of me. Unfortunately, we have to go other routes now, so I will be speaking out to warn people: Wise Heating and Cooling (Galena, OH) - Don't do it. You can see my review on Google and BBB as well. This is the short version because a 45-page PowerPoint deck chronicling this nightmare is too much to share. We had a new HVAC system installed by Wise in October 2025 and began experiencing problems shortly after installation. Unfortunately, what we expected to be the peace of mind that comes with investing in a brand-new HVAC system instead turned into an ongoing source of lost sleep, lost money, deep frustration and concern. Over the last 12 months, there have been repeated service visits and numerous opportunities for Wise to evaluate and address concerns with both our heating and cooling system. While the company has responded and made attempts to address the situation, the underlying problems have not been resolved with either the furnace or the AC units. Communication and follow-through have also been a significant source of frustration. We frequently had to initiate contact, request updates, and repeatedly follow up to understand what was happening and what the next step would be. Much of the responsibility for keeping the process moving toward a resolution seemed to fall on us. We made every reasonable effort to work directly with Wise and gave them numerous opportunities to resolve our concerns. Our goal was never to create a dispute. We simply wanted the properly functioning, reliable HVAC system we believed we were purchasing when we made this significant investment. Because the problems continued, we ultimately had three other HVAC companies independently evaluate the system in an effort to understand what was happening and determine how the issues could be resolved. Their assessments raised concerns regarding the sizing of the equipment and the adequacy of the original installation. After receiving similar concerns from outside HVAC professionals, our confidence that continued service visits from Wise would ultimately resolve the situation was further diminished, especially considering the resolutions they are offering are the same things that have already attempted over the last 12 months. Wise has also attempted a few times to direct us toward the equipment manufacturer (Bryant) regarding the concerns. However, we contracted with Wise, not the manufacturer, to provide and install our complete HVAC system. We relied on Wise's professional expertise to recommend, provide, and properly install a system appropriate for our home. Regardless of whether the remaining issues involve the equipment, installation, or a combination of both, we believe Wise should have worked with us to reach a satisfactory resolution rather than leaving us to pursue the manufacturer ourselves, especially when they have already been involved and unable to help. We are a repeat customer of Wise and are deeply disappointed in how we have been treated. After a year of continued problems, repeated service attempts, extensive follow-up on our part, and evaluations by three other HVAC companies, we have lost confidence that additional service visits from Wise will provide a satisfactory resolution. We requested a resolution that would allow us to move forward with another provider, but Wise has declined that request. We are genuinely disappointed that the situation reached this point. We would have preferred to resolve this directly with Wise and move forward as satisfied customers. Instead, after numerous opportunities to address our concerns, we are now left to pursue other avenues for resolution. Purchasing a new HVAC system is a significant investment. Based on our experience with the installation, the ongoing heating and cooling issues, the communication and follow-through throughout the process, the concerns raised by other HVAC professionals, and the inability to reach an acceptable resolution after a year of trying, I cannot recommend this company.

I called the company yesterday afternoon and they scheduled my service call for the next mornin the…read moretechnician arrived right on time. I explained the noise coming from the furnace. The technician completed his examinatio picked up the part and the repair was completed by 1:30 pm. I highly recommend this company for furnace and ac repair and maintenance. Staff were responsI've, friendly, an professional. The technician explained the problem, noted some potential issue but di not push to make the repairs immediatel.

My furnace went out and i had to call early. A very professional technician arrived not long after…read moreand had everything working again in no time. I'm shocked at how fast they arrived and how quickly they were able to fix it. I will definitely use this business again!

The best refrigeration and Heating company we have used to date. The techs we very knowledgeable…read moreand the repairs were done same day but best of all their prices were very reasonable compared to some of the other hvac contractors we have used recently. Also its the best warranty you will find anywhere in Ohio and that's a guarantee. Give these guys a try you won't be disappointed.

From the owner: We are also provide warranty service and installation for Hoshizaki, Scotsman and Manitowoc ice…read moremachines plus we are masterbuilt walk in freezer and cooler repair specialist.

Had to replace A/C and furnace months after having to replace hot water heater. All while going…read morethru a messy divorce and in the middle of financial chaos. The staff is phenomenal and trustworthy. They actually helped me find the least expensive equipment. They even discounted the bill. The owner runs the business from a refreshingly positive Christian customer based philosophy. The employees are trustworthy-they don't pad the bill or charge for unneeded items. I would never go anywhere else.

PROS: I had a tech come out to check a non-emergency…read moreproblem. He was on time and courteous, wearing bootees, etc. I received a call before he came as well. He said I needed a part replaced and it would take an hour, but it will probably be expensive and that they would send a quote. CONS: Quote came in at a thousand bucks. Wow. I looked up the part which was around $180, meaning they were charging $800 an hour. I looked on the manufacturer's web site and saw the instruction video on replacing the part and it was an unbelievably easy install. Three stars for their cordiality and quick response.

Had a service call as the unit this same company installed was not cooling the house. Owner came…read moreout said it was low on coolant, injected some leak sealer in and then added more coolant. $400 later, house felt great for two days then was hotter than hell. What do you know, there's a leak and the leak sealer didn't work! Had to schedule another appointment for him to do a leak search which was a week out. After calling and leaving a message to get a time frame with no return call, called again and was told he didn't appreciate the multiple calls, said he didn't care about my schedule, and that I needed him more than he needed me. I was told not to expect a quick resolution to the problem, that it would be a long expensive process to troubleshoot. Very rude and unprofessional. Do not use this business.

Tom is very dependable, friendly, and an expert at heating and cooling. He explains the issues and…read moretakes care of them as quickly as possible. Thanks always for being a true professional.

The team at Uptown were fantasitc to work with. Keith did a thorough job and pointed out…read moreimprovements that other service providers failed or refrained to call out. I appreciate his honest feedback and how well they service our home.

we had these people out last year and I told them something was wrong with the ac. he said no it's…read moresupposed to throw sparks out sometime. well they installed a furnace and moved the ac condenser and replaced a ac line and guess what still doesn't work. on top of it all they won't answer their phone or call back. they charged us a up charge from our home warranty and the fu**ing unit still don't work I wouldn't recommend them to anyone garbage

The furnace went out in the middle of a cold snap in january. Called and they were immediately…read morethere. Layken and the rest of the crew were great. Can't say enough good things about them.

New AC installed in a very timely manner. Great service…read more Knowledgeable and friendly. Highly recommend.