I was in Park Place for rehabilitaion. I had an extremley good experience with the nurse Barbara…read moreMata. She gave me excellent care and advice with many tips on how to progress further once I returned home.

We had a family member that was in the long term care at Park Place and she received very good care…read morefrom the nurses to the aids who cared for her with such compassion. The hospice staff walked with us to the end and are very gifted at honoring and caring for people. We felt very cared for by everyone, thank you Park Place!

Having previously worked in senior insurance, I have seen the inside operations of many of these…read moretypes of facilities. This place is a hidden gem. I have had 3 people very close to me utilize their services and we couldn't be happier. Understandably, some of my loved ones were extremely anxious about going to a facility like this for the first time. The overwhelmingly warm welcome they received in the front office, the thorough tour, and amazing nursing staff promptly addressed any concerns. Thank you!!

The nurses and CNA's are helpful. the social workers are also kind and helpful. The problem is…read moremanagement, Patty in particular! She has a horrible attitude problem and speaks very nasty to the families. I told her she had a bad attitude and instead of apologizing she denied it and got even more short with me. In the process now of moving my mother out of there.

Although the community is being totally updated, I had an oppressive to view 2 units on the…read moreindependent floors. Fabulous! Our salesperson, Bill Hinckley, was knowledgeable and a good listener. It has moved up to #1 and, trust me, I have looked at more than a dozen places. S Duffy

You will not find better people to take great care of your loved ones. I put my father in…read moreIndependent living in 2021. In 2023 he needed to move to assisted living. The entire staff from Dariella in in office to Maureen, Fiona and Sonia at front desk you know they care about residents. On the assisted living floor they always provided great care. Eve and her crew Ernestine, Sonia Krystina and Ewelina along with the dinner staff always took great care of my father. they became family to me. There was always entertainment. Heaven forbid if I ever interrupted my dads Bingo. Rest easy if you have to entrust the care of a loved one with these fines women. Blessed to call them friends.

Lexington? We love Lexington. Sad there's only the one left. Shoutout Marina in the office. And the…read morerest, thanks kindly. Yall took good care of my Grandma when she moved in, and that's a big thanks for that.

My father in-law just moved to this facility 2 months ago in the independent living area. The…read morefacility is clean, with nice amenities like a cafe and dining room for those that want to be more social in the building. Initially, dad had a difficult time acclimating to his new surroundings but the staff and management went out of their way to make him feel at home - even gifting him a small TV for his apartment. They offer shuttle service to/from doctor appointments in the area which is very helpful for those who no longer are able to drive. And even in the independent living area, they have a staff person do regular wellness checks daily. The family feels that he's well taken care of and are grateful for the help he receives. My only very small issue is that the large building only has 2 elevators. Given that he lives on the 5th floor, it can sometimes be a 15 min wait to get on the elevator.

The staff steal from the residents. Door was and is always locked and things go missing. If I am…read morethe only one with a key, then how does that happen? They raise the rent year over year, but the amenities stay the same and they treat the residents terrible. The food is below average, borderline prison food. The higher ups only call you when they need money. Super shallow. They clearly don't care about the residents and only see $$$. If you've ever seen Better Call Saul, this is Sandpiper Community, but IRL. If you have no other option to send your older loved ones to a retirement home, I guess go here. Otherwise GO ANYWHERE ELSE. This place is pure gutter trash. PS. They have cockroaches, ants, and flies both alive and dead, in here. I'd take pictures, but I don't want that disgustingness on my phone camera. PPS. Edit: As we are completing the move out process. Staff let themselves into the apartment WITHOUT providing notice and broke a hand crafted piece of woodworking that is over 100 years old. The staff are apathetic, rude, disrespectful, and do not care. Please save yourself and don't take your loved ones here. Residents smoke in the entryway. They smoke in the hallways and their rooms. The place reeks of pee and cigarettes.

This place is absolutely disgusting and not healthy for our elders to live in . the staff steal…read morefrom my grandmas room when the doors are completely locked ! Residents smoke in the hallways , the staff don't tidy your room at all , there's cockroaches in that building. My grandma said she had saw some coming out of the vacuum that the staff use! the food is absolutely disgusting, all of their residents stink like pee and cigars. and not to mention the staff is so so rude and disrespectful.my grandma is healthy and made a living for her self there because she's more " capable " . this is why i'm rating concord, 3 stars

I am all too familiar with retirement homes, assisted living facilities, nursing homes and other…read moreplaces the like. My husband has a family member staying at this facility and on Christmas day, I went for my first visit to this facility. The building and grounds are extremely well kept. When you walk in, it's like walking into a hotel. It's very clean and from what I understand the food is very good here. Each resident has their own apartment-type set up. A small kitchen area including a refrigerator, a full bathroom, a sleeping area and plenty of space for both a couch and even a small dining table if they wanted one. Its basically a studio apartment, a fancy studio apartment. The entire building is handicap accessible...which means nice wide doorways and hallways. Pets are allowed to visit. in fact, they encourage it! We brought our fur kid here which put several smiles on the residents and staff's faces! Each unit has a small showcase mounted outside the entrance where you can personalize your name and maybe put up a few photos if you'd like. This facility is top of the line. If I ever have to stay in an assisted living facility, this place would be my first choice!!

* Decent place, but READ THE 'FINE PRINT' points:…read more One of our relatives was here for 4 months before he passed away in December '14. OVERALL, the place is nice, accommodating, and more than adequate for his needs. Their care is very good and even a friendly dog on staff helps lift spirits of all who come to visit. :) However, upgrades in the following areas COULD GREATLY IMPROVE THINGS here for its elderly citizens and their families. - Carpeting throughout needs - at minimum - a professional cleaning. ESPECIALLY IN THE INDIVIDUAL ROOMS. Most of the carpeting throughout is old, stained, and matted down. In our relative's room, carpet is pretty dirty - and looks as if it has never been cleaned. This was like that before he moved in. - Parking lot BEHIND THE FACILITY IS NOT elderly or handicapped-oriented. There are walkways that are 'sloped' to a point where somebody with a walker can easily lose their balance and fall, and the reverse will make it hard for them to walk back to the premesis. There are also NO "ramp ways" and everything is curbed (we looked). So, somebody in a wheel-chair or even a walker who is not steady will at minimum need assistance getting to and from their cars parked back here, or even if they are just taking a casual walk. - While the staff and service is commendable, improvements can be made. Clothes are supposed to be picked up and washed on "Friday's", but several times we were told they were understaffed or did not have enough help, and our relative's clothes were instead picked up on Saturday's. Other times, garbage cans are not picked up (this is supposed to be daily). Clothes are supposed to be folded or re-hung, and his are usually not. Assistants are also supposed to help with bathing for certain residents, but they tend not to "report" or "push the issue" with residents either (kinda like "if the residents don't ask us for help, we won't ask them if they need help") - even though that is their job if the family requests it. Our relative was supposed to receive help with showers "every Friday", and thus far, we have reason to believe he has not had help with even one shower. We have also seen many residents that could use OBVIOUS help getting to and from the dining area - perhaps having an assistant pushing their wheelchair - or - helping them get to and from their cars (kinda like a valet service) when needed. We have seen some residents literally "tippy-toeing" their wheelchairs alone from their rooms to the elevator, and then to the meal area, and it takes them a half hour to go about 300 feet. Come on - give them a hand! While not major issues, considering a resident is paying near $3700 a month and upwards for "assisted living" - this should all be done impeccably. Not every resident can just up and walk to their cars unassisted, considering most are in walkers or even wheelchairs, and especially given what I described above with the parking lot structure. - Nitpicking - but the microwave upstairs on the 2nd floor dining area is FILTHY inside. Dirty, full of hair! It looks as if it has NEVER been cleaned out. Very distasteful, and unsanitary to the residents to boot. - BE WEARY OF HOW THEY BILL YOU and "HIDDEN PRICING". The establishment bills you "by the month for 30 days." BUT READ CAREFULLY. You may ask - well what about the 7 months that have 31 days. You guessed it - you are billed an extra $130 for that extra day - which equals an ADDITIONAL $900 a year. You may also ask - well, what about February where there are only 28 or 29 days at best. You are still paying for the full "30 days" for February, even though February does not have 30 days. You would think they would apply those 2-3 days less in February to off-set a few of the other months that have 31 days, but they do not. KNOW YOUR PRICING. In my opinion, this is both sneaky and uncalled for. They should just have "one set rate for the month." (* There is also a $2500 "move-in fee." Some assisted living places have a fee, others do not. This labeled as such is misleading, because you would think this 'move in fee' would include the cost to pay movers to "move your stuff in" - but it does not - that cost will be separate on your dime. What this fee is really for is unknown, but primarily, it just seems to be a 'money-making fee'). Lastly - this place has a hard time returning phone calls and even emails. Several times my family has placed important calls to certain individuals in management, needing a return call. Return calls either took 'several days', and other calls went completely un-returned. At best, this is dis-concerning and SHOULD NOT happen given this place's supposed reputation and prices. I can still recommend checking this place out - it may suit your relative's needs - but just know your stuff and heed the agenda I described above. Still a solid 3 stars, but the place could easily be 4 or even 5 stars if the above nuances could be fixed or adjusted.

Terrible facility. Not concerned for their patients. Rooms are unkempt. Short staffed. Would not…read morerecommend this facility. Expressing serious concern about the level of care my relative received under facilities supervision. It is extremely distressing that they developed bed sores--a preventable condition that typically results from insufficient attention to basic patient needs. This situation reflects a significant failure in the standard of care expected from this facility.

I am surprised at the negative reviews. My husband was expecting to go to the Bella Terra in…read moreLagrange the sister facility, but there were no beds available at that time. The liaison stated he could go to Elmhurst and transfer to Lagrange if we wanted when there was an open bed but most people chose to stay there. My husband has only one complaint the food has no salt, and that was after he'd been there for weeks. The staff was attentive, therapy was great. He had an acute illness which left him bedridden. He was bathed, turned, repositioned and medicated routinely and as needed. His call light was answered within a reasonable time. And he received therapy at least 3x week with him stating he got good work outs on his core and legs. He is satisfied and so I am pleased.

I have lived here for over 3 years and don't regret it for a minute! wonderful place, packed with…read moreall kinds of actives for a quality life.

Warning! Nursing home!! Dingy, old. My Dad was there for 6…read moredays for rehab, poor communication with Admissions Director and Social worker. He only got 2 therapy sessions in 6 days. Transferred him to The Springs today, what a difference already!

I have lived in Park Place since July 2019. Both my husband and I joined the community, mainly…read morebecause our nephew lived in Elmhurst. We were very happy in the first year, but I lost my husband in 2020. Since then I have had a major surgery. I am recovering right now. I am very satisfied with Park Place. During the pandemic, park Place installed many restrictions. This was very helpful, because we had only two covid cases. We could still exercise, use the swimming pool and participate in limited group activities. We received our food in our rooms until recently when restrictions were lifted. Now, we are allowed to receive guests, but they have to wear masks if they are not vaccinated. Employees have to wear masks all the time. We have many different activities that we have to participate in. Every day, I look forward to many different activities including trips to parks and museums. hospitals and doctor's offices are nearby. I am sure that I will live here until I die!

I don't know where my original review went, but we are extremely unhappy with them, and let me tell…read moreyou why: 1) They are late. 5-10 minutes is understandable, but when they are anywhere between 25-45 (yes, 45!!) minutes late, it's unacceptable. And multiple times--at least 4 times, causing us to be late to work because my grandma cannot answer the door by herself so we could not leave when we needed to. Additionally, when their caregivers are late, we did not even get courtesy calls. We had to call them to be like, ???, and then we'd hear "oh, they went to the wrong address" or "oh, their car didn't start" but this was never communicated to us until WE called. This tardiness is also not specific to one girl; there is only one caretaker who was consistently on time but we have a HUGE issue with her work ethic, which leads us to... 2) Laziness! The company puts in its bio that their caregivers will do light housework for their patients. My 92-year-old grandmother (93 in two weeks, go her!) asked this caretaker to put away the clean dishes. She responded that's not her job, unless she herself ate something. That in and of itself is weird, but then the kicker was that my grandma did not want to wait to have them put away, so she got up and started doing them. The lady STILL DID NOT HELP even after her patient got up and 'walked' (she needs a walker to take a few steps, and a wheelchair for any longer trips) herself to the dishwasher and started putting them away. It was only after my grandmother had put away about half before she became too tired that this lady stepped in. Seriously?? Our coverage needs are about 3-4 hours a day, and if she cannot be bothered to do anything during that time, what's the point of her? 3) Fudging hours. This is a biggie. In the last three months alone, we've had to have four invoices adjusted because caretakers were calling in from their mobile phones before they arrived at the house. As I mentioned earlier, we stay at the house until the caretaker gets there, and we have records of when they actually show up & leave. They keep putting in hours that they were there before the arranged time, even if they were on time or even late! Luckily Care & Comfort itself was amenable to modifying the bills to show accurate times. So needless to say, we are completely done with this service. I will say their administrators and schedulers are fine, but that can't make up for the bad care. If you want to use them, that's your prerogative, but we highly suggest you look elsewhere if you actually want caregivers who are punctual, honest, and actually help their clients.

My elderly father had lived with me for many years. Initially, he was very independent. He could…read morewalk, make his own lunch, and even help around the house. But two hospital stays later, he was a different man. He could no longer walk. While still sharp-minded, he needed assistance with nearly everything physical: dressing, going on the potty, cleaning himself. And now, I also found myself on diaper duty. Because I was blessed to be working at home, I could do some of this care myself. But I still needed to work, and I needed time to myself occasionally, and I needed time to rest. And then... my husband became ill with lymphoma. I knew that I needed much more help. I could NOT do it all by myself anymore. Enter Care & Comfort at Home. They helped me and my father in several ways. One of the biggest things they did for me was to assist me in setting up care through the VA (Dad is a WW II vet) so that part of the care they provided would be PAID FOR by the VA. That made me able to afford much more assistance, which allowed me to be able to care for my ill husband, and give me a break as well. The care they provide is excellent, and it starts at the top. Owner David has a heart of gold. He and I talked at length about his motivations for running such a business, and I could tell from that conversation that he's doing it purely out of the love of being able to give and provide to others who are in need. Pretty awesome. His manager, Carissa, is just as devoted and dedicated to the care of seniors as David. Always available, always working hard to make sure our needs were met, and not just met, but met "accordingly." Dad's care was specific and he could be particular at times too, and Carissa always made sure that the caregiver assigned to my father was RIGHT for my dad and for his needs. In my Dad's old age, he was not an easy man to care for. He could be bossy, rude, and belligerent. But his individual caregivers were very patient with him and showed so much love for him, even when he didn't always treat them with the same respect. I so appreciated their patience! They made his meals exactly as he wanted them, cared for his every need, talked to him and kept him company, and would back off when he needed his space. I HIGHLY recommend Care & Comfort at Home for anyone seeking home care for a loved one. I loved having Dad at home as long as possible... Care & Comfort made me feel confident and good about doing just that.