My stay at The Springs was a nightmare. The facility is severely understaffed and the staff they…read morehad was, to say the least, unprofessional. There were times that I would wait over an hour for pain medication. The food was awful, mostly carbs and very little protein. They also lost several items of clothing in the laundry.

I'm sharing this because families deserve to know the truth about the systemic failures and…read morefinancial incentives that can compromise the care of their loved ones. My mother, Joanne Geraci, passed away on December 6, 2024, after being failed by both Central DuPage Hospital (CDH) and Monarch Landing Skilled Nursing Facility. We were assured that my mom, who was non-ambulatory, oxygen-dependent, and required assistance with basic needs, was being transferred from CDH to Monarch Landing for rehabilitation--not hospice or end-of-life care. This assurance gave us hope, but it soon became clear that this transfer was less about her recovery and more about financial and logistical incentives for both institutions. Here's What Happened: 1. CDH's Role: * My mom was discharged from CDH in critical condition despite being on flagged medication (morphine sulfate) that exceeded safe dosing guidelines due to her renal impairment. This medication likely masked her true condition, enabling her transfer. * CDH presented the transfer as a step toward rehabilitation, but they failed to communicate or execute a clear care plan. It feels like they prioritized clearing her from their facility over ensuring her safety. 2. Monarch Landing's Role: * Monarch Landing accepted her transfer despite lacking the resources to care for someone in her condition. She was placed in a room without basic safety measures like bed alarms or guard rails. * Within hours of arriving, my mom was found face-up, naked, and unresponsive on the floor of her room, without her oxygen cannula. 3. Financial Incentives Over Care: * Skilled nursing facilities like Monarch Landing have financial incentives to accept patients like my mom under Medicare reimbursement programs. However, they are not required to prove they can meet the patient's specific needs, creating a dangerous gap in care. * CDH likely benefited financially by discharging my mom to a subacute facility rather than keeping her in the hospital to stabilize further or await the delivery of her prescribed Tyvaso therapy. Why This Matters: My family was misled by both institutions. We trusted that my mom would receive care focused on her recovery and dignity. Instead, she was sent into a situation where her needs were ignored, and she died in undignified and preventable circumstances. If your loved one is a patient at CDH or being considered for transfer to Monarch Landing: * Demand clarity about their care plan and condition. Don't allow vague assurances. * Question whether the receiving facility is equipped to meet their needs. Don't assume they are prepared. * Be aware of the financial incentives at play. Ask why a transfer is being recommended and whether it truly serves the patient's best interests. Families deserve better than this. My mom's life mattered, and I will continue to fight for transparency, accountability, and systemic change so no other family endures this pain. Sincerely, Joe G.

I love Meadowbrook for hand Manor I love the nurses there in specific I love James Victor savior…read moreMaria... And many of the AIDS CNAs there are hannah..... Michelle.. Toya.. KB.. and many more but those are the ones that stand out the most they do the most work and they help me the most. I have the best team when they're all on here there is the ones that go above and beyond are savior James.. and a lot more aaron.. I know I'm forgetting a lot of them but the team that I have that works with me are great and wonderful people they deserve a lot of gratitude and thank you for helping me get back up in my chair and being able to get on with my life if it wasn't for them taking care of me I would still be in bed moping and crying so thank you everybody for helping me Hannah you are one of a kind savior you are also one of a kind you go above and beyond your job description to help people James you are one of a kind because you go above and beyond also there's a lot of CNAs that don't even get recognized and if I can remember all of them I would put them on here Michelle Toya KB Lydia Leia all of these people deserve a five stars even a 10 star if there was such a thing I would recommend this place highly to send your family because they will be taking care of

Avoid this place at all costs. Severely understaffed, mismanaged, and care is horrendous. Public…read morehealth visits due to complaints are constant, but the management seems like they couldn't find their way out of a paper bag. Deserves zero stars. Yes there are a few good nurses and aides working there, but the administration and especially nursing management is beyond clueless and negligent. The residents despise the food, which is one of the only things they have to look forward to. Had to remove our loved one due to months of terrible care (waiting for up to 13 hours for bathroom help) and rehab progress going backwards instead of improving.

My husband refused continued treatments, so he was choosing to die. True to hospice care, he was…read moremoved from NMH to ACIHC to pass away. I did not agree with his choice, but I chose to support his choice. The nursing staff was very kind and attentive to me. I wish I would have gotten the name of the night staff assistant that was exceptionally kind to me. Even encouraging me to stay later on June 5th, the night he passed, "I think you should stay this evening." My biggest issue with this facility is, every single day we had a staffing to discuss my husband's "lack of passing". Their goal was for him to pass in 7 days. Consequently each day we had a staffing to discuss "Plan B". Translated, "What are you going to do if he does not pass?" It wasn't painful enough that I was waiting for my husband of 24 years to die, but I had to worry about moving him out of this location to some other place if he didn't hurry up an die. I am sure this was about insurance. Apparently 2 separate types of insurance isn't enough. They never offered for me to pay out of pocket. Cold hard facts: Hurry up and die or move him out of here. Thank goodness the staff was nicer than the business model.

I've been meaning to write this review for a while. My dad was admitted here Nov 3rd, 2024. It…read morewas on a Sunday and he came from Copley hospital. There was some confusion about a contract with his hospice provider and this facility, so the director, Kayce Riordan, stated that she wanted my dad out by the upcoming Fri, the 8th. First of all, my family had nothing to do with the confusion. It was obvious that my dad didn't have much longer. I met personally with this director and I've never had anyone be as Rude and unprofessional as she was. She stated, this is not a nursing home, we don't accept medicaid..I'm sure we can understand what her implications were. At the time I couldn't address her rudeness, my concern was my dad. After they had some meeting it was determined that my dad could stay. I'm sure we can understand why they came to this conclusion. He passed on the morning of the 9th, a few hours after her initial demand. What she didn't know is that several members in my family have worked in this field, including myself, over 30 yrs. As a matter of fact the State planted 2 trees in honor of my dad She pre-judged my family based on appearance, and I definitely believe that race was an issue. My dad had more than enough income to pay if necessary. Even though time has passed, I still intend to contact CMS, and provide them with a copy of this review and any additional information needed. The quality of care that my dad received was absolutely wonderful. Cody and the other two nurses provided him with excellent care! The social worker Kristina, was supportive as well. In my personal opinion Kristina should be fired. No, family should be treated in such a manner during such a difficult time. It has taken me awhile because I'm still grieving, but I'm thankful for the care that was provided. I would definitely recommend the facility.

I took my mother, who is 72 years old, to Swedish Hospital Emergency Department due to high blood…read morepressure and Influenza B. We arrived around 8:00 PM. Staff checked on her a few times during the night, but she was not given a room until around 7:00 AM the next morning. After that, she was discharged and told to follow up with her primary care physician. I also accidentally left my laptop charger in the room. When I returned to retrieve it, I was not allowed back in because the patient had already been discharged. The security guard behind the glass window was rude and dismissive, stating that the room had already been cleaned and that nothing was found there.

Long wait time . Terrible staff . They need to tightened security . Hospital does not feel saferead more

If zero was an option I would most definitely give Unity that!! Our family chose Unity because we…read morehad heard good things. However our experience with them was far from good. It was anything but that. On day one we were told a nurse would contact us the next day. 3 days passed before anyone contacted our family. There was no clear directions provided upon admission. Our mother was only in their care for 11 days, if you can call it care, as the only contact was admission and then 3 days later and the day of passing. Then we were told someone would come pick up the bed and other equipment the next day which never happened and required us to call the day after that to ask someone to come pick it up. I understand that doesn't seem like that big of a deal however when you are going through that emotional turmoil you don't want an additional reminder of the pain you already feel. But the final straw for me was the fact that our mother had been gone for 10 days and we had been waiting to bring her ashes home yet we couldn't because the Unity doctor had not signed her death certificate. As a family who is already mourning the passing of their loved one I find it quite unempathetic of someone who is supposed to be a professional with compassion for others, especially in these circumstances. I would never in my life recommend Unity to anyone who wants their loved ones to have compassionate care at the end of their days.

Unity Hospice provided exceptional end of life care for my mother. Her nurse Kim was professional…read moreand compassionate. She went above and beyond with her time and suggestions. She was supportive and communicated clearly and always timely. Unity provided all needed equipment quickly. The CNA was good with Mom. I cannot recommend Unity strongly enough! 5 stars meaning not just great but outstanding!

Talked to the owner on the phone a few weeks back and she was a bit condescending on the phone…read more Seems "to know everything" and didn't listen. Found a better solution with a different caregiving place that really listened.

Spoke with Deb regarding transportation to/from cataract surgery. Said she had two people willing…read moreto drive me and would call me back that afternoon, Thursday. Surgery was scheduled for Monday. Did not hear back from her so phoned Friday afternoon for confirmation. She was very rude and said I should go elsewhere. No reason why they could not accommodate my request. I needed help and Deb/Aishling did not help.

Worst food ever! Nurses are nice but you may not see them for a week. Doctors are oblivious of what…read morekind of care is being given. I can't find out when I can leave. I could be sitting in a wet diaper for 14 hours, and no one would come to help me. I've been sitting in a chair for hours without anyone checking in on me. I can't even get to the call button.

I am beyond grateful for the spirit of excellence that this nursing home has provided for my…read moregrandmother and now my mother. My 92 year old grandmother fractured her hip and was able to go home within less than two weeks. My mother is long-term COVID and unfortunately has Alzheimer. The PEACE of mind that she will be attended to properly like a family member ...mere words can not express! I want to personally thank Krystal Dir of Admin you are an amazing person! This is not just a career to you but truly it's your ministry! To the staff ...you are all amazing your attention to detail is beyond 5 stars! I greatly appreciate you ALL (((Hugs))) & God Bless You!

Im very fond of my care giver but shes always fustrated with the way you deal with her. She has a…read morehard time getting paid and it usually takes a few days. And getting time sheets straightened out. So some times she's frustrated. I don't blame her. She's a great care giver and I got a good one this time.​

Chima is not a good boss she likes to make up excuses as to why you didn't get paid and she likes…read moreto keep peoples money. This is a very non professional place to work and please don't get me started with the pay and she do not like giving raises even when the state hourly wages goes up

The place is quiet and you don't feel pressured into obtaining a procedure. Dr. Rachel took the…read moretime to answer any and all my questions and even gave me a reasonable quote. I signed up and had a the procedure the next day. Everything went flawless. The staff were amazing and I felt like I got the results I wanted. My pain level is between a 1 and a 0. Best doc ever!

I saw Dr. Lack as a referral from my gynecologist. I can only speak to his dermatologist…read moretreatments as I wasn't there for any of the cosmetic offerings. He was able to suggest treatment pathways for my pelvic pain (which weren't all run by him, so not in it for the $), and got my eczema under control in a matter of weeks (at that point it was on my face, fingers, and feet). I had reacted badly to some prescription steroid creams in the past, so when the pharmacy wanted to give me the same refill, Dr. Lack called and spoke with them directly to make sure I didn't get the excipient (non-active ingredient) I was reacting badly to. The only complaint I have is they always seem to be running late, even at 9:00 AM. I always plan to be there at least an hour, even for a checkup. They put me in a waiting room right away, but then I wait...and wait. If you have skin (or other issues - check the website), the staff is knowledgeable and courteous, but expect to wait. Oh, and the woman who calls to confirm appointments and sometimes works the desk is named Isis. It makes me feel like I'm in some kind of soap opera universe :)

Excellent customer service, joyful, beautiful office. The office is professional & attractive. The…read moremanager is efficient and attentive to detail. Wow.

WATCH YOUR VALUABLES....Had them come in to help my parents, was awesome, they help with light…read morecleaning and organizing top of the dresser, bathrooms and kitchen. until I've noticed that money and jewelry was missing. Called and talked to them about it and to see if they saw it or moved it to a different location, the lady on the phone yelled at me and blamed my Family doing it.so pissed off and upset, just wanted to know if she saw the jewelry..NEVER AGAIN ..