My father's experience in the hospital was terrible. Zero empathy from 99% of the nursing staff…read moreand every time I had to leave I had a pit in my stomach. He was moved here and I was so relieved. The staff was so comforting and loving. It gave me such a sense of peace that was desperately needed. I am so grateful for everyone here.

My husband refused continued treatments, so he was choosing to die. True to hospice care, he was…read moremoved from NMH to ACIHC to pass away. I did not agree with his choice, but I chose to support his choice. The nursing staff was very kind and attentive to me. I wish I would have gotten the name of the night staff assistant that was exceptionally kind to me. Even encouraging me to stay later on June 5th, the night he passed, "I think you should stay this evening." My biggest issue with this facility is, every single day we had a staffing to discuss my husband's "lack of passing". Their goal was for him to pass in 7 days. Consequently each day we had a staffing to discuss "Plan B". Translated, "What are you going to do if he does not pass?" It wasn't painful enough that I was waiting for my husband of 24 years to die, but I had to worry about moving him out of this location to some other place if he didn't hurry up an die. I am sure this was about insurance. Apparently 2 separate types of insurance isn't enough. They never offered for me to pay out of pocket. Cold hard facts: Hurry up and die or move him out of here. Thank goodness the staff was nicer than the business model.

A nearby hospital closed recently so this ER is always super busy now. The major reason for the…read moreupset is the wait time. It's just a typical bottleneck because of the number of patients and the capacity limitations of the hospital. The doctors and staff are all high quality and great! I was very happy with the care received. But they can't do anything about how long it takes to get in, get treated and get out. The staff here are doing their best. I spent nine hours here tonight but others in the lobby had been there 12 or more when I had just walked in the door and some were still there when I left. There were a few tense moments with people who lost their patience. Somehow witnessing that always reminds me to stay calm and not freak out. Somebody is always feeling worse than you are right now. The only reason someone is yelling is because they are caring for their loved ones. So take care of yourself while you're in here. Talk to the front desk staff. They can help you know what is going on with any lab work, test results. Ask them if it's ok to leave or if you should continue to wait. Whether or not now is a good time to go get some food. You gotta eat! So take a food break if you need to. Stay hydrated. There are nice bathrooms on the other side of the waiting room. It's very cold so bring a sweatshirt, even in the middle of summer! When it's crowded they bring out extra chairs that are hard plastic so bring something soft to sit on and something for lower back support like a rolled up towel if you need it. Because you will need to hunker down to and stay put for several hours to get through it. But we're never in the E.R. by choice.

This hospital should be subject to an immediate investigation. The treatment of patients is…read moreunacceptable and falls far below the standard of care that the public has the right to expect. Many members of the staff demonstrate a lack of compassion, professionalism, and respect toward vulnerable patients, and they are failing to fulfill their responsibilities appropriately. In addition, the hospital's cleanliness is deeply concerning. A healthcare facility must provide a clean, safe, and sanitary environment, yet the conditions here do not reflect those basic standards. No patient should have to worry about poor hygiene or disrespectful treatment while seeking medical care. I urge the appropriate authorities to conduct a thorough investigation into this hospital's patient care practices, staff conduct, and sanitation standards to ensure accountability and to protect the health, safety, and dignity of all patients.

If zero was an option I would most definitely give Unity that!! Our family chose Unity because we…read morehad heard good things. However our experience with them was far from good. It was anything but that. On day one we were told a nurse would contact us the next day. 3 days passed before anyone contacted our family. There was no clear directions provided upon admission. Our mother was only in their care for 11 days, if you can call it care, as the only contact was admission and then 3 days later and the day of passing. Then we were told someone would come pick up the bed and other equipment the next day which never happened and required us to call the day after that to ask someone to come pick it up. I understand that doesn't seem like that big of a deal however when you are going through that emotional turmoil you don't want an additional reminder of the pain you already feel. But the final straw for me was the fact that our mother had been gone for 10 days and we had been waiting to bring her ashes home yet we couldn't because the Unity doctor had not signed her death certificate. As a family who is already mourning the passing of their loved one I find it quite unempathetic of someone who is supposed to be a professional with compassion for others, especially in these circumstances. I would never in my life recommend Unity to anyone who wants their loved ones to have compassionate care at the end of their days.

Unity Hospice provided exceptional end of life care for my mother. Her nurse Kim was professional…read moreand compassionate. She went above and beyond with her time and suggestions. She was supportive and communicated clearly and always timely. Unity provided all needed equipment quickly. The CNA was good with Mom. I cannot recommend Unity strongly enough! 5 stars meaning not just great but outstanding!

Talked to the owner on the phone a few weeks back and she was a bit condescending on the phone…read more Seems "to know everything" and didn't listen. Found a better solution with a different caregiving place that really listened.

Spoke with Deb regarding transportation to/from cataract surgery. Said she had two people willing…read moreto drive me and would call me back that afternoon, Thursday. Surgery was scheduled for Monday. Did not hear back from her so phoned Friday afternoon for confirmation. She was very rude and said I should go elsewhere. No reason why they could not accommodate my request. I needed help and Deb/Aishling did not help.

Worst food ever! Nurses are nice but you may not see them for a week. Doctors are oblivious of what…read morekind of care is being given. I can't find out when I can leave. I could be sitting in a wet diaper for 14 hours, and no one would come to help me. I've been sitting in a chair for hours without anyone checking in on me. I can't even get to the call button.

I am beyond grateful for the spirit of excellence that this nursing home has provided for my…read moregrandmother and now my mother. My 92 year old grandmother fractured her hip and was able to go home within less than two weeks. My mother is long-term COVID and unfortunately has Alzheimer. The PEACE of mind that she will be attended to properly like a family member ...mere words can not express! I want to personally thank Krystal Dir of Admin you are an amazing person! This is not just a career to you but truly it's your ministry! To the staff ...you are all amazing your attention to detail is beyond 5 stars! I greatly appreciate you ALL (((Hugs))) & God Bless You!

NO HOPE HELP. Sending a person who does not speak English and won't use a translation app…read more Unorganized management takes no responsibility or care for disabled persons.

Im very fond of my care giver but shes always fustrated with the way you deal with her. She has a…read morehard time getting paid and it usually takes a few days. And getting time sheets straightened out. So some times she's frustrated. I don't blame her. She's a great care giver and I got a good one this time.​

The place is quiet and you don't feel pressured into obtaining a procedure. Dr. Rachel took the…read moretime to answer any and all my questions and even gave me a reasonable quote. I signed up and had a the procedure the next day. Everything went flawless. The staff were amazing and I felt like I got the results I wanted. My pain level is between a 1 and a 0. Best doc ever!

I saw Dr. Lack as a referral from my gynecologist. I can only speak to his dermatologist…read moretreatments as I wasn't there for any of the cosmetic offerings. He was able to suggest treatment pathways for my pelvic pain (which weren't all run by him, so not in it for the $), and got my eczema under control in a matter of weeks (at that point it was on my face, fingers, and feet). I had reacted badly to some prescription steroid creams in the past, so when the pharmacy wanted to give me the same refill, Dr. Lack called and spoke with them directly to make sure I didn't get the excipient (non-active ingredient) I was reacting badly to. The only complaint I have is they always seem to be running late, even at 9:00 AM. I always plan to be there at least an hour, even for a checkup. They put me in a waiting room right away, but then I wait...and wait. If you have skin (or other issues - check the website), the staff is knowledgeable and courteous, but expect to wait. Oh, and the woman who calls to confirm appointments and sometimes works the desk is named Isis. It makes me feel like I'm in some kind of soap opera universe :)

Excellent customer service, joyful, beautiful office. The office is professional & attractive. The…read moremanager is efficient and attentive to detail. Wow.

WATCH YOUR VALUABLES....Had them come in to help my parents, was awesome, they help with light…read morecleaning and organizing top of the dresser, bathrooms and kitchen. until I've noticed that money and jewelry was missing. Called and talked to them about it and to see if they saw it or moved it to a different location, the lady on the phone yelled at me and blamed my Family doing it.so pissed off and upset, just wanted to know if she saw the jewelry..NEVER AGAIN ..

Immediate care was provided to my wife quality of care was good was faster to see a doctor than it…read morewould have been at the hospital emergency room

Why does it take so long every time get staff. I know they are doing their best. This is a failure…read moreto staff for it to take so long every time we have had to go there. Stop keeping patients in waiting room all day because then you have sick patients with trauma patients. Again this is a failure to staff appropriately.

I had gone to three different dermatologists about a mole on my leg that looked suspicious to me…read moreover the past few years. Dr Singh was the first dermatologist to take my concern seriously. It turned out that I had another mole that needed to be excised on my back that I would not have noticed. That said, in my visits and procedures in this office, I have had nothing, but good experiences. From Dr Singh's bedside manner to scheduling and follow-up. I would definitely recommend this establishment to anyone needing a dermatological appointment.

I have been going here for years. Haley Thornton is great, but I can no longer deal with the lazy…read morebackroom office of this shady company. I recently changed health insurance (from one Blue Cross plan to another) so I checked with this office THREE DIFFERENT TIMES to make sure they were still in network and my skin check would be covered. I paid my $100 copay (which is already ridiculous for preventive care) and then Blue Cross said they were out of network and charged me an extra $150. I talked to several clueless front desk people and then a super rude woman in the billing department, who refused to charge me the out of pocket cost because it had already been billed to my insurance. So I have to pay $250 just to make sure I don't have skin cancer! Never again. (Sorry, Haley.) My advice? Don't trust these people. There are plenty of other dermatologists in the city who can actually do their due diligence when asked.