The strangest experience I've had at a Wisconsin Vision. Staff at this location acted as though I was putting them out from the minute I walked in for my scheduled appointment. Zero customer service and patient care from the optician, the manager did not acknowledge me, and the doctor seemed irritated she had to do my exam. The only worker who was polite and friendly was a woman with black hair, glasses and a black outfit working that day; she also had beautiful hair and was the most professional person working that day. Will never recommend nor visit this location again. Elm Grove location was SO much friendlier and professional than this one. read more

The ladies Kristine and Laura gave me excellent service in finding a frame, running my insurance, and adjusting my new glasses when I picked them up. They were very personable and fun to work with, I highly recommend them. read more

This place has horrible cs service. They do not acknowledge your presence. The employees are very very rude. They have better things to do than help I guess. read more

Dr. Decker is amazing, very personable and straight forward (5 stars). I was welcomed by Karis she was friendly and the only one to greet me (3 employees were behind the counter). She had great patience with me as she helped me pick out glasses. I change my mind several times as she was processing the transactions. She never got annoyed and remained very professional. I kept apologizing and she would smile and say don't worry we want you to have options and make the right choice. She was also the only one that presented her self looking professional and wearing a name tag. Come to find out she has only been working a couple months. I hope she gets the proper training and continues with WV as I believe she will be great asset to WV. 5 stars for Karis :) read more

Gave me wrong prescription, regular glass I can't see a thing. That and they are way too expensive, all they have are designer frames which are way overpriced. I have to go get another eye exam because they messed it up, won't be back again except to return glasses if they will even allow that. Wouldn't doubt if they give me a hassle over that too. read more

Everyone seemed polite worker wise however I was told my contacts were coming in 3 week prior than them actually coming in. I drove back 1.5 hours from school just for them to say that they actually didn't have them in store even though they told me they would be there and I could pick them up. I got to go blind for a whole week because I had given them my glasses so I could get them replaced while I got my contacts however since they didn't have my contacts and they had my glasses I was blind for a week. Bad read more

Every time we use Wisconsin Vision it takes FOREVER. I took 2 kids for exams. Knowing how timely it can be, I asked the sales guy about our insurance coverage while one kid was getting examined. He said we'd look at when the exams were done. Ok. 1st kid was done and the guy was standing with his back to us playing with the tv. There was no one else in the store. No one on the phone. No reason we couldn't get started on the first kid. Then when I asked for the prescriptions the guy says, do you have insurance? Then took another 15 min to try to pull up our coverage. Taking our prescriptions to Walmart. Hopefully ins will allow for an alternate exam location. read more

Wisconsin Vision - Optometrists Near Me - Pewaukee, Wisconsin

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I have been to this location several times. The doctor is prompt and friendly. I have dealt with Derek, the manager, and also Tara in my visits. Tara was very personable and helpful. She recommended a unique frame, and although I was a bit apprehensive of the style at first, they have turned out to be my very favorite pair to date!!!!! When trying to find the most cost effective pair of glasses, Derek was very thorough in explaining the different type of lenses available, and what each different feature did. It is very hard to find good customer service these days, and these two really were top notch. Thanks Silvernail team, I'll see you next year!! read more

I purchased a different brand of contacts based on the advice of an eye doctor at Wisconsin Vision. I only wear contacts on the weekends and bought 1 years supply last year which lasts me 2 years. When I went in yesterday for safety glasses and an eye exam I mentioned I occasionally had issues with these new contacts going blurry they said they'd replace the contacts for me. The contacts I purchased we're known to have that happen. They'd replace them alright!!!! At my expense. I told Wisconsin Vision to forget it! On top of that the "contact fitting" for 56 dollars that I only agreed to because they said would replace my defective contacts was still owed to them. When I asked the manager if 56 dollars was worth a bad review he said yes. Hopefully that will tell you all you need to know about Wisconsin Vision :( read more

Extremely disappointing in all respects. My exam was not as thorough as they have always been in the past (no depth perception test, no color test, etc.) - was done with the eye doctor within 10 minutes. Other staff were not overly helpful or friendly either. My glasses were supposed to be ready within 7-10 days and it took close to a month with no contact whatsoever from them in that time - I had to call to find out the status multiple times. Finally went in to pick up my glasses and Chad pulled them out and tossed them on the desk and walked away. Will NEVER return and use them again. read more

I needed new glasses and didn't have a preference on where I went, which turned out to be a huge mistake. This place was able to get me in quickly. I provided my insurance information over the phone when I made my appointment. I would later be informed "my "insurance didn't cover the eye exam because it doesn't pay them enough." The Optometrist came into the exam room but thought I was a different patient, and he was unprepared to see me. The woman who "helped me" select frames was downright condescending. She told me I have a weak prescription and that because my insurance didn't cover my glasses, only the ugly frames most people don't like were available to me. I didn't want to leave with ugly frames, so I ended up paying almost $400 for my eye exam and frames that I don't like. I felt bullied, made to feel less than because I have state insurance, and my weak prescription was hardly worth anyone's time there. I wish I remembered the woman's name who so greedily took my money. I should have waited the month that Shopko Optical Vision Centers quoted me. Stay away from these people and this location especially. They don't care about you as a person or patient; they only care about how they can take your money. read more

After needing glasses for 2 and 1/2 months, I finally got around to scheduling and appointment on 11/08/2019 @ 11:37 a.m. My appointment was set for 1:00 p.m. on 11/11/2019, this appointment was only made after a 2.5 minute conversation which included my estimate of $229.00 after insurance. (proven by recents in my phone) Well upon my prompt arrival @ 12:46 p.m. the manager... informed me that said appointment was never made, and suggested that I had made the appointment with another store, at this point another person checked my info and explained it was not possible that I had actually made the appointment. So after blocking out 1.5 hours for this appointment I returned to work with zero results. After being a customer for 12 years I will now be shopping around. read more

been going here for years but unfortunately the customer service made a rapid decline in the last year. first a pair of my glasses came in and one lense wasn't seated correctly in the frame and they tried to convince me is was perfectly fine when clearly is wasn't. Today i walked in with THREE people working behind the counter and NOBODY else in the store and was completely ignored for a couple minutes while standing waiting patiently in front of them. Guessing they didn't want my business as a repeat customer so I just left. Bye bye and good luck. read more