This is more of a review of an employee at the Faribault location. Joseph was the most professional…read moreand thorough person I have ever dealt with at Verizon. I may have left Verizon if it wasn't for his in depth help with my problem. In my opinion he deserves a costarring role in Mr. Robot and a fair shake at the presidency.

From the owner: Wireless World is your one-stop shop for all your cell phone, internet, and telecommunications…read moreneeds. We offer a wide selection of the latest smartphones, tablets, and accessories, as well as reliable internet and phone service plans to keep you connected. Our knowledgeable staff is here to help you find the perfect solution for your communication needs. Visit us today and experience the Wireless World difference.

Walked in to get a new line, the guys there were very helpful, paid attention to every detail in my…read morerequest. I found an awesome plan that suits me that I can afford without over paying for stuff I don't need

Excellent customer service and good prices. What else can I say. I brought my galaxy 8 with…read moresmashed screen. They replaced it, and now it looks like new.

Good place in the Rochester Mall to get iPhone serviice--quick, effective, got the job done and…read moredoesn't overcharge.

Most excellent service. Joe was fast and courteous. Definitely recommend this business and this…read moreperson. - Al Brentner

This store is very deceptive and shady and will completely take advantage of you, store manager…read moreJake is the WORST. Completely unprofessional. They over-charge customers consistently and ((hope)) that they won't notice. Well I noticed and asked Wireless World (who at the time, I believed to be Verizon instead of just an authorized dealer) to rectify the problems with my account and bill right away. The manager assured me he would but stated that the changes wouldn't take effect until my next bill. Of course when I got my next bill, nothing had been corrected and the credit that was due hadn't been applied... so I had to make another special trip to the store, wait an enormous amount of time, and still ask to be helped by him even though the other clerks told him we were waiting for his assistance and the customers before us had left the building. I showed him my new bill, showed him he hadn't in fact corrected the issue as promised the last time, told him it needed to be taken care of "for real" this time and that I didn't have time to repeat the hour+ visit every month to deal with the same issue again and again... at that point he refused to help and told me to leave the store. After investing precious time and resources (yet again), I said I wasn't leaving until he corrected the problem. At which point he called the cops in front of my toddler daughter and proceeded to fabricate an outrageous story to the officers on the phone so that they would come and have me removed -- my daughter panicking the entire time, asking, "Mommy, are they going to take you away from me???" and basically traumatizing her. All because he was either too inept or too crooked (likely both) to do the right thing -- make the necessary adjustments to my account and credit back what was over-charged. This store, and especially this "manager," as of now is guilty of THEFT. This Jake is completely unprofessional to refuse to help a customer with a legitimate grievance. And just a crappy person in general for doing what he did to my 4 year old who was terrified on account of his actions. I hope his power-play was worth it to him -- a move that only made him look like a pitiful weak boy instead of a professional worthy of the position. Trying to puff himself up to a mother and daughter simply trying to get money returned that was rightfully owed, only made him look small and petty. Time to put on the big-boy pants and learn some business and leadership skills. Either of his underlings that I met in the store would have been far more qualified to do the job. On the plus side, the officers he called to the store couldn't have been nicer to us. ; ) The issue I encountered was entirely "Wireless World" and not Verizon, who really ought to do themselves a favor and cut ties. I certainly wouldn't want the likes representing MY company.

If I could give this place zero stars I would. We went in to get an upgrade on our phone and told…read moreus there was a promo for $200 off an iPad. When the bill came the next month there were data charges to our account even though we never agreed to the charges. We took the iPad back as I wasn't prepared to pay 2 years worth of data. The whole thing was shady. When we returned the iPad they credited us back our money, and likely because they lost their commission, CHANGED OUR WHOLE FAMILIES NUMBERS WITHOUT US KNOWING. Which is incredibly inconvenient. We called Verizon and got on a 3 way call with Verizon and Jake (worst manager on the planet). He hung up on us the moment we asked him why they changed our number. Luckily the Verizon representative was listening in on the call the entire time and was apalled at his behavior and unprofessionalism. She is currently going forward with an investigation into this situation with upper management as she agreed it was completely impossible to 'accidentally' put in a request to change customers phone numbers without their consent or knowledge. Elijah Chapple is a slime ball. Even though his name was on the changes made he denied doing it. Don't ever buy anything from here, they are shady nasty business men who are going to charge you things you never agreed to, then change your number because they are mad they lost their commission when you ask for a refund. AVOID AT ALL COST. Verizon needs to cut ties with this place immediately before they lose business for being associated with these dishonest twits.

We just upgraded our phones this week. Not by choice but because they were old and stopped…read moreworking. We stopped in to see what could be done. Davina worked with us. She was amazing, helped us through the whole process. Made sure we were both comfortable with our new phones. Didn't try and sell us services that we didn't need. Thank you so much.

From the owner: Switch to Spectrum: The best broadband Internet service provider near you with Mobile + Cable TV…read moreservices. Visit your local Spectrum Store at 641 West Bridge Street. Shop Internet, new products, upgrade services, pick up or return equipment and, pay your bill. Get the help you need with Internet for the home, mobile, cable and live TV services and more at your local Owatonna Spectrum store. You can also: - Find home Internet and business Internet services - Experience Xumo live TV streaming - Browse the latest mobile products: cell phones, smartwatches, tablets and accessories from Apple, Samsung and Google - Bring your own device and save when you switch to Spectrum Mobile™ - Pay your bill or get account information - Solve any service-related issues - Exchange, pick up, or return equipment

Very good service I got it serviced it & it was one min off but I'll be going back to get it fixed…read morebut over all amazing service quality they replied right away got me estimated right away as well beautiful watch

Owner insisted that the problem with my watch was the battery. It was not and when I asked for a…read morerefund, was denied. I have used this location before and was satisfied with the service but this time, I was not and will not go back here.