I went in to get my son a new phone for his 13th birthday. I was not greeted warmly by Lena, whose…read moretone and body language felt unwelcoming. I was ready to walk out of the store. Then I asked for another associate, and Mrs. Deyone helped me, who was amazing! She was friendly and knowledgeable, and she helped me find the right phone while keeping my monthly bill within budget. I will definitely return because of her great customer service. Made my experience much better

I went in to get my son a new phone for his 13th birthday\. I was not greeted warmly by Lena, whose…read moretone and body language felt unwelcoming\. I asked for another associate and was helped by Mrs\. Denise, who was amazing\! She was friendly, knowledgeable, and helped me find the right phone while keeping my monthly bill within budget\. I will definitely return because of her great customer service\.

My internet connection went down. One call to DC Access and Katy (extremely competent…read morereceptionist) got me sorted in no time. She had Tony & Darnell at my apartment pronto. Between them they solved the problem (a worn out, ancient, cable, along with a vintage router). Both replaced quickly. DC Access a God send to our community - very affordable and no waiting days for an in-home visit, then staying put at home for half a day waiting for someone to turn up. Thank you DC Access. Maggie Hall, Capitol Hill.

In an era of rising prices, shrinking service, and companies replacing people with automation, DC…read moreAccess is a total unicorn. They're local and deeply committed to exceptional customer care. I've paid the same low price for almost a decade, and on the rare occasions I've called for tech support, a helpful human answered immediately and resolved my issue. One experience in particular prompted this review: my router went out on a Saturday night, and I fully expected to wait until Monday for help. Instead, I reached someone around midnight who helped troubleshoot the issue. Even more remarkable, a skilled and kind technician--who had originally installed my internet years earlier--came first thing Sunday morning to replace the router. This level of service is truly unheard of. DC Access sets the standard for excellence!

I contacted the Website Punchbowl.com, a company I just used to send invites for an event. I…read morecontacted Punchbowl.com to get information on specific invitee's responses and was offered a chat. What I did not realize at the time was that I was chatting with another company, askanexpert.com. The chat person did not identify themselves as an employee of askanexpert.com, but chatted with me about information I sought, letting me think I was talking to someone from Punchbowl.com. When asked for a credit card; I gave it to them thinking it was punchbowl.com. My credit card company denied the charge, so I called them discovering that askanexpert.com charged me $55. Beware when beginning a chat. These folks come out of nowhere, like a virus, pretending to be someone else.

Will is nothing short of PHENOMENAL. Any computer issues, your prayers are answered! You know how…read moresome of these computer types talk in tongues and then charge an arm and a leg? Will is the total opposite; he quickly figures out the issue, explains it in simple terms and fixes it! He is extremely personable as well. He has solved any number of computer woes I and my company have had for years. Congratulations, you need go no farther!

extraordinary service by these guys at Mobile2Mobile They helped recover my lost data on the iPhone…read more16 Pro Max, which was liquid damage. Apple Store couldn't do anything for me and just recommended buying new phone. My data and pictures were priceless to me and for this reason, I am forever grateful to these guys here in . Thank you so much. A+ Come see them!

Ali rocks! He wasn't sure if he could fix my phone but was willing to try. Walked out a happy…read morecustomer an hour later. Great guy, reasonable price. Nice clean laid back environment.

I recently used their services, I just walked in with no appointment. I shattered my iPhone the…read moresame day and they were able to fix it within an hour. I was only charged $70 and they also put a protective shield on my phone free of charge. I would definitely recommend them. It's located in the Eden Center near the Firepan restaurant (Korean bbq).

Extremely honest and friendly owner. He went above and beyond with my phone repair. I definitely…read morerecommend. Its in the back of the store with a waiting area.

As an avid DIYer (Destroy It Yourself), I made a bad move while replacing the housing on my…read moreNintendo Switch. I accidentally ripped the battery connector off the motherboard. Two of the five pads were also removed in the process. I reached out to a few businesses on Yelp to see if anyone can solder a new battery connector and the amount of people who tried to highball me was ridiculous. They tried to charge me the cost of a whole new motherboard. Gale, from GB Wireless, responded to me with a decent price so I drove over there the next morning they were open. Since it wasn't just a solder service but also him having to figure out where the ripped pads lead, I had to pay a little more but it was worth it. Gale was very friendly and was great at explaining what he would need to do. He gave me the estimate and said it would be ready the next day. A few hours later, I get a call saying he was able to fix it and my Switch is working perfectly. I appreciate service like this. As the customer, it just feels like they go above and beyond. Now I know where to go the next time I destroy something!

I was so relieved to speak with the owner who said my phone sounded fixable, which got water…read morespilled on the port and wasn't charging. I was limping along charging it with a wireless charger but was nervous if I didn't get it fixed it would short circuit on me. The owner told me to come in the next day when they open at 10am doe my best chance at same day repair. Said that it was likely a need for me to replace the whole frame or whatever the port is connected to. I took it in and he took a quick look and said it was likely it just needed a little cleaning, no need to replace any part and that it could be done in 15 mins. My jaw dropped. I was so glad I didn't go to a mall kiosk because the last time this happened I had to pay nearly $200 to get a whole part replaced. I'm a happy customer and would come back here for any future phone repair needs!

Astound's 5756 Georgia Ave center has a employee who likes solving problems and knows how to do it…read more Lisa fixed an issue that 2 hours on the phone did not begin to touch, If you have an internet problem, go in to see Lisa. She's great!

I returned my Astound equipment to the DC office and based on how the outside of the building…read morelooks, was surprised at how clean and nice it the office was on the inside. The woman who helped me was Stacy. I had some questions about my bill, that had increased astronomically, overnight. Stacy clearly explained that charge would come off of my final bill now that I had returned my equipment. Her demeanor was professional, explanations clear and service was quick and efficient. I would recommend Stacy (at the DC hq) to anyone using Astound services.

The price was reasonable. While other repair shops would have charged over $50 for diagnostics and…read moremore than $100 for repairs, Tech Doc offered an affordable combined rate for both services. I had a phone that kept resetting, and other repair shops were unable to resolve the issue until I visited Tech Doc. The technician was able to fix the problem within three days, even though it was an uncommon issue he hadn't encountered before.

Super fair pricing and very efficient. My nephew had an issue with his PS5 hdmi port and I brought…read moreit in the same day and it was also ready the same day. Great customer service as well.