Needed to do a quick exchange of my equipment due to a change with my package. Once I walked up I…read morewas greeted by the manager where he took my name and asked me what type of service I needed. He was very polite and pleasant. They are following the CDC guidelines for COVID-19 by implementing social distancing, requiring masks, as well as having plexi-glass In between each station. They provide sanitizer and wipes as well. I waited for less than 15 minutes and was out in 5 minutes. Great customer service!

Customer service sucks here. Manager can't even help you. Phone system also sucks. AI just answers…read moreyour questions and doesn't let you get a representative. They treat you like you're stupid here. I came today to receive help for my Internet bill and the manager on shift today at five, did not help me at all Get workers who wants to help and want to work.

My experience here at this store was great. I came in for a screen protector for my new phone and…read morethe workers were very respectful towards my time.

verizon the company with most complaints Verizon…read moreconsistently ranks among the top wireless carriers with the highest volume of customer complaints. Data shows that it frequently appears in the top three most complained-about companies in the industry, indicating significant customer dissatisfaction overall. expertbeacon.com BBB complaints -- Verizon has a significant number of complaints filed with the Better Business Bureau, reflecting ongoing customer issues. Trustpilot +2 I have been with them for 9 years. Get out ! They suck big times and their customer service is atrocious to say the least. And abomination that causes desolation, anathemas.

wonderful expert with text advisor! conversations and answer easy to understand and follow.read more

Last year our condo association contracted with Fision by Hotwire Communications. Figured I wait…read moreuntil they work out all the bugs before I made the switch, which recently I finally took the plunge. Personally for me, it has been a great experience, (outside of first agent not actually not finalizing the order), the following agent and installation were great. Professional, knowledgeable friendly and courteous. The technician, Dwayne who did the installation was awesome. I had a list of questions for him when he arrived about the installation itself, wiring, service expectations, etc. and he answered all without a beat before getting started. Compared to Verizon Home5G erratic and slow internet speeds, their 100% Fiber is legit and great. The speed test before and after tells the story; Verizon Home5G 23.7 Mbps downloads / 17.2 Mbps uploads (forget what they advertise) to Fision by Hotwire 319 Mbps downloads / 375.5 Mbps uploads, really no comparison. So far, the internet service is stable and fast. Along with the rates, I should've switched sooner.

I'm not one to complain but we lost internet early on a. Sunday morning . Had to speak with Clair…read moreAI and could not get a tech before Tuesday . After several attempts and actually got to speak with a real person on Monday morning who was going to elevate the situation and have someone call me . At 12:15 tried again after not receiving a call back in up dated appointment . Then had a dispute with Claire Ai agin after arguing with her . It was then I finally spoke with an Agent who was empathetic and outstanding getting a tech support today . His name is Croswell who went above and beyond to correct a bad situation. He immediately said that this problem should have been same day service and was able to reach out and sent Anthony who spent an hour dealing with wiring and router . Blue Stream is fortunate to have these exceptional responsible and caring team members. Making lemonade from lemons

Always informative when Todd or Derek speak. Community only , not individual contracts.read more

The screen protector on my phone cracked while we were on vacation. They had one in stock that was…read more11x stronger which is the one I bought. The salesperson who helped me even replaced the screen protector for me which I'm glad because it looked more complicated than the screen protector kit I had before.

In short, I would rather be lit on fire than visit a Verizon store. Seldom does a business…read moreconsistently provide the same level of service time and again, but my hats off to Verizon for consistently being terrible. The store always has very few staff people. Lines for help are always over an hour. Inventory is never in stock. And talking to a representative always feels like you're interrupting some personal conversation, as the team would rather chat with each other. I literally dread coming here.

The team at South Florida VoIP does a great job. They get things done quick and have such great…read moreenergy. We have been their clients for 4 years now and look forward to working with them for many more. Marty is our go to guy for everything from our phones, efax and constant contact! We have over 2.5k email club members and all of the ideas that Marty has share with us have helped us get more leads! Keep up the good work South Florida VoIP

Not only was Marty and his company the most responsive professional I have ever seen, but within…read morethree hours of my phone call Marty was at my office fixing my telephone issues and solving various problems with our service provider. No matter what business you have I would recommend calling South Florida VOIP for any telecommunications issues or services, and I know I have found the company now I'll be using permanently. Thank you Marty!

Terrible, slow internet services. Canceled my service prior to the new billing cycle and was forced…read moreto pay for the upcoming month. WHAT AM I PAYING FOR??? Told by an agent I would be sent a label to return their box, never received the label only for them to go into my account I pay from and charge $55 for another month and a $100 non-equipment return fee. Save yourself the aggravation, and find another service. I'll be writing the BBB to resolve this mess!

Great internet provider. I was a little skeptical when my bldg informed us of this new unknown…read moreinternet host but their month to month option and price point were reasonable enough to try. Install was quick and easy, no hassle, I just bought my own router. I've had them for about 5 month now, internet has never gone down, never had to call them for anything.

I went in to see if I can get my bill lowered as it went up…read moreI still had a week before it should have gone up but my bill was 60 dollars more I have done this in the past The agent said we had to start brand new and I had to create a new sign in with my spouses primary We were not told we would lose our 27 years of being a member and all the perks that went with it We were then told we had three days We get home at 8 am on Friday after running errands and no internet No cable Nothing We finally got thru after many tries And we were help to get the new cable going We still lost our video purchases Free peacock We also had something taped that we were going to copy that was very important to us Out history All gone This was not the first time I have negotiated but never had to create a new account So disappointing

The key to getting quicker service is to go online and make an appointment. When I arrived to…read moreexchange my cable box that was no longer working properly, there was a few people in front of me that were taking a long time trying to understand their bill or make changes to their service. I didnt have to wait long and the seating was quite comfortable. The background music was lively and it was a cool temperature inside. I looked around at all the accessories they had for sale and there were so many new internet compatible things. Parking is plentiful and my experience was good.

Never had I had an moment like this in an Service store. I…read morejoke not, in and out under 3 minutes with new device in hand and on my way. Shoutout Julio, super attentive to me and another patron. His energy was palpable and should be recognized. Thank you Julio

Nothing but headaches with customer service. Store staff have bad attitude and seem annoyed when…read morethey need to help.

Ok, so I recently moved, and decided to transfer my DSL service with me…read more A few days after I moved (one day later than promised), my DSL was up and running. A week and a half later, my DSL was shut off! Not to worry, I called tech support. After about a half hour, I was told that I didn't have service (I knew that) and that the problem was in billing. Ok, fine, transfer me/conference call/whatever. Three failed attempts later, I gave up. Day 2 of no internet: Directly called billing. Was told there was no issue and my service was operational. Paid my bill anyway and set up online bill pay. Directly called customer service. Was told internet would be working again by midnight of Day 3. Was offered a rebate for missed service days. Day 4: Service still not on. Called customer support. Turns out, my service had been terminated. This was a mistake on their part. Was told service would be on by Day 8. Asked to expedite this transaction. Told to call back in two hours. Called back, no luck. Day 8 it is. Day 8: Still no service. Contacted AT&T. Could be another 72 hours before I have service. No one at BellSouth/AT&T is willing to do anything to fix their mistake of accidentally shutting off my internet. Cancelled service.

Worst customer service, EVER ! Ordered Uverse in Nov 2016, after installation set up- the day of…read moreinstallation recd call telling me that there was a shortage of cable and cld not install. Fast forward to Feb. 2017, and I still dont have it installed. Have not shown up THREE times, and most recently after a no show I called and was told another part has been on order for two weeks and thats why they did not show up. Still waiting on three managers to "find out what is going on and call me back." Stay away !!