I was trying to find a specific phone and had already called 4 other locations that didn't have it…read more I called this location and spoke with Brandon, who told me that unfortunately they didn't have it, but he explained to me how I could go to the Apple Store if I couldn't find it elsewhere & explained everything I would need to do. Before hanging up, he told me he was going to call a different location for me just to double check that store didn't have it. While I did not expect anyone to make a phone call for me, Brandon really went above any beyond to help me find this phone or give me other options to find it. I was lucky enough that the other location ended up having it, & I credit that to Brandon's help. I'm extremely grateful for his customer service!

I came in to upgrade my phone and this store usually has Staff that are easy going and friendly…read more However today when I came in, we talked to this guy with a combination of light skinned Hispanic Gentleman with curly dark brown hair. who, I don't know if didn't like people who were Islamic people or if he was buzzed by smoking to much Weed, not being professional at all. I was unaware that you now have to pay a hefty upgrade fee, and you have to follow guidelines, but still to disregard like that hurt my feelings.

Came in for a camera hardware replacement. Charlie was super patient, helpful and efficient…read more Everything was done in under 15 minutes! Thank you so much!

I really like how the technician works on the device in view, it makes me trust them more…read more The technician was also very helpful in explaining the process which is helpful to me. iPhone 11 screen replacement took less than 15 minutes or so and was a good price!

I finally decided to breakup with my cell provider after several years of grueling & unreliable…read moreservice. Verizon was recommended by a handful of friends that said they were very pleased with their service. A new location was erected nearby my work so I decided to head over and see what options they had. The store is located on the first floor of a two story building in a small shopping center on the corner of MacArthur & Bristol. When I stepped inside, it looked clean modern and well appointed with accessory displays throughout. The associate was working with someone so I waited for about 10min or so. When she came over she apologized for the wait and I began to discuss cell phone plans. She offered some great plans which included internet as well! So not only was I breaking up with AT&T, I was breaking up with Spectrum, too! They offered a sweet discount on the iPhone 17 Pro Max, so I went with that. About 20min later, I had a shiny new iPhone and sparkling new cell service & internet to boot. I'm still working out some of the kinks of having new service on a new phone but all of that is par for the course. Overall, I'm very pleased with my experience and I'm hoping it will the start of a long & happy relationship.

Mom and I came to this location to get her new phone activated. The only available associate at the…read moretime was Chris. I explained that we needed to get the new phone activated and so we could return the other one. He began looking into the account and said this can't we returned (referring to the new case cover I had also brought in) in which I replied I am not here to return any accessories I'm here to activate this new phone so I can mail in the old one back. He then proceeds to say oh there's an activation fee to do that if you're not in the account. Never even cared to ask for my mom's ID to even check himself. I could tell from his vibe he did not want to help us so we left another location on harbor st. At that other location they were very welcoming and the associate there was very helpful in confirming that mom was associated with the account and no need to pay for an activation fee. All in all Chris was very Rude!! Do not got to this location on South Bristol st.

They have the best customer service and the best prices. Their communication is excellent, and they…read moreare very detailed in their work. I highly recommend them!

I am extremely disappointed with the service and quality here. I paid $140 for a screen…read morereplacement, but the next day the screen started freezing. When I returned (a 30-mile drive), they refused to check it despite arriving 40 minutes before closing. The "6-month warranty" was useless. They claimed the screen was cracked even though I only removed the protector to help them see the freezing issue. As an Uber driver, I couldn't be without a phone, so I had to settle for a broken, taped-up LCD for another $10. That also failed within two weeks. I eventually had to go to another branch listed on their card, where a low-quality, non-original LCD was installed. The phone still freezes constantly. I have wasted time, money, and gas. I expect a full refund for the faulty parts and the terrible experience I've had to endure. Avoid this place if you value your time and money.

Yesterday, I met with an Apple employee named Kayla who told me how the Apple Air IPad works. I was…read morethankful that she was kind and informative enough to help me with how the IPad notes worked. I learned about how to make those pictures on the IPad notes like they show you on the official website. She told me that the IPad Pencil Pro is the best on this. I learned about how to do the stuff. I also love how Kayla gave me some Apple product trivia. An example would be that I mistakenly thought someone's phone number in the notes was about to be misused by a creepy stranger, but Kayla told me that it's a sample number created by Apple. She was also transparent on me on when the IPad Air M4 and the 17e release dates. She told me that they'll be arriving to the Apple store in-person next week on Wednesday.

A Shoutout to Bailey at the Genius Bar…read more I have to give a huge shoutout to Bailey at the Genius Bar for turning what could have been a routine visit into a standout experience. I brought along my friend Cynthia--who, bless her heart, can be a bit much with her endless questions and objections. But Bailey didn't just handle it; he embraced it. He answered every one of her questions with a smile, defused every objection with patience, and managed to keep the whole interaction not just smooth but genuinely enjoyable. What really stood out was how Bailey made us feel like we were having a great conversation with a friend, all while providing top-notch service. He took something that could have felt like a chore and turned it into a memorable, above-and-beyond experience. Honestly, Bailey set a new bar for customer service. If you're heading to the Apple Store, do yourself a favor and hope you get someone like him.

Outstanding service at the Verizon store on Harbor Blvd in Costa Mesa! Ricky Rodríguez was…read moreincredibly helpful, patient, and made the whole process of replacing my daughter's phone (without her being present) smooth and stress-free. He went above and beyond to make sure everything was set up perfectly. Truly exceptional customer service--highly recommend!.... It's rare to come across this level of customer care. Ricky's professionalism, attention to detail, and willingness to go the extra mile truly made a difference. Thank you for such an outstanding experience!

Ok so a little about me being a 71 year old get off my lawn guy, I was grumpy when I walked into…read morethe store to deal with a broken phone issue. Ricky was the young guy that greeted me and to make a long story short I actually had a very pleasant and even fun experience. Not only did he handle the issue with calm and expertise he seems like a good down to earth person. I left the store much more positive about the store then when i walked in. I went back this morning because I needed some help with the phone as it was little different than my last one.ricky was there again and greeted me by name! He patiently walked me thru what I needed and even followed up With me later in the day.WOW this kid is great Thanks ricky

Joining T-mobile was an amazing decision, my prices are low and my service is never spotty…read more I went into the 17th street store with some issues regarding my phone & I was very satisfied. Linda was a very friendly a manager and facilitated my interactions with Martin. Martin was great! He went above and beyond to make sure I left the store with everything I needed. A true pioneer of service. Thanks to the team, I'm back online!! Thanks team!

I had an issue with the watch line and David solved then issue right away…read more Thanks for the professional help.

Needed my iPhone fixed immediately, front and back screen were cracked…read more He responded fast, was able to fit me in, fixed it quickly. Everything is working great, I can tell he knows what he's doing. Quality parts and service. He's in the jamboree plaza Thank you so much

Had a broken Samsung S24 screen that was not working. Instead of buying a completely new phone, I…read moretook it here and they quoted me a price of $370 to replace the screen with an original factory version. The whole process worked out great and took about 3 hours. Saved me $2000 to buy a new phone.

From a single phone replacement to a two-day nightmare…read more My phone was broken and the screen no longer worked, so I had no choice but to replace it that same day. My line was with T-Mobile, and we originally went to Verizon just to buy one phone. The salesperson convinced us to switch carriers by offering what sounded like a great deal. He told us that if we moved our lines from T-Mobile and opened 5 lines under a business account, we would get a much better promotion. The offer sounded reasonable, so we trusted the information we were given. We ended up purchasing 5 lines and 3 phones. At first everything seemed fine. The store started transferring my data from my old phone to the new one, but because the store was closing, the transfer process was left unfinished and we had to leave. As soon as we got into the car, the new phone showed an error saying the data transfer had not completed. When we got home, we tried to fix it ourselves but nothing worked. The new phone could not receive calls or messages, and my old phone had a broken screen and no working touch. That night I missed several important work calls because of this issue. The next morning my husband and I went back to the store expecting a quick fix. Instead, we spent from 10:30 AM until 7 PM there while multiple employees and phone technicians tried to figure out what went wrong. No one was able to solve the issue. After an entire day wasted, we finally gave up and left. What made the experience even worse was the store manager repeatedly trying to blame us for the problem, instead of acknowledging that the issue started with the setup and activation process in the store. We came in to replace one phone and were persuaded to switch carriers and open multiple lines. In return, we lost two days of time, missed work calls, and still left with unresolved problems. This was an extremely disappointing and frustrating experience.

I just want to say I had the best experience at Verizon store in Irvine, Denny Rin gives the best…read morecustomer service. He was professional and is great at his job. Every time I come into the store he is knowledgeable and has a great attitude and is always willing to help.. Thank you .. you deserve 10 stars... Thank you again, Diona Britschgi