I really like how the technician works on the device in view, it makes me trust them more…read more The technician was also very helpful in explaining the process which is helpful to me. iPhone 11 screen replacement took less than 15 minutes or so and was a good price!

A subpar experience, unfortunately. I was in town briefly and was excited when I saw there was a…read morehighly rated repair store nearby. Having some bad luck where I ran my phone into a fire hydrant the day before, my screen broke and I wanted to get it fixed. I called ahead of time and was told 3 pricing options based on 3 different screen qualities. I came in, settled on the mid tier screen and was told it would be 15 minutes, which was perfect since I was on a time crunch to get this fixed. Strangely the technician told me completely different pricing for the top tier screen than what I was told on the phone before I called - about $100 more. Strange, but since the mid tier screen was the same price, I didn't say much and just went with that. The technician removed my screen and then went into the back room to grab the screen and then told me "oh whoops, we don't have the screen you ordered." It might be delivered around noon, but I can either put your old broken screen back on or you can do the real expensive or the lowest tier screen. I inquired about the price of the top end screen since I was told a diff price on the phone and somehow magically oops - oh yeah, it is what they told you on the phone. At this point, do they even have different screens or do they just bait you? Are prices arbitrary?The trust was slowly eroding. Since I didn't trust them to put my broken screen back and not further break the phone (try putting a broken piece of glass back on without it cracking more), I begrudgingly told them to put on the "Apple" screen (is it really Apple or OEM?). After they were done, they had a discount posted to take some money off for a 5-star review. Seriously? They also had a sign that if you're not happy with your experience to let them know, so I opted to just be up front. I called the manager and explained the situation. He asked what I thought a good solution would be; I mentioned if they gave me "Apple" screen for the mid tier screen price, I thought it'd be fair considering that's the screen we originally agreed to, before the technician removed my screen without checking inventory. The manager baulked at my suggestion and said they'd be losing money that way. He ended up giving me a discount and said I didn't have to write a 5-star review... All in all, I thought it was a pretty poor customer service experience and since they seem to incentivize good reviews with discounts, I'd be weary of trusting the reviews for this place. The repair itself seems to be holding up fine--so all in all, I wouldn't necessarily steer clear, but just be weary and get your pricing in writing and make sure they don't remove your screen before checking inventory.

Mom and I came to this location to get her new phone activated. The only available associate at the…read moretime was Chris. I explained that we needed to get the new phone activated and so we could return the other one. He began looking into the account and said this can't we returned (referring to the new case cover I had also brought in) in which I replied I am not here to return any accessories I'm here to activate this new phone so I can mail in the old one back. He then proceeds to say oh there's an activation fee to do that if you're not in the account. Never even cared to ask for my mom's ID to even check himself. I could tell from his vibe he did not want to help us so we left another location on harbor st. At that other location they were very welcoming and the associate there was very helpful in confirming that mom was associated with the account and no need to pay for an activation fee. All in all Chris was very Rude!! Do not got to this location on South Bristol st.

I finally decided to breakup with my cell provider after several years of grueling & unreliable…read moreservice. Verizon was recommended by a handful of friends that said they were very pleased with their service. A new location was erected nearby my work so I decided to head over and see what options they had. The store is located on the first floor of a two story building in a small shopping center on the corner of MacArthur & Bristol. When I stepped inside, it looked clean modern and well appointed with accessory displays throughout. The associate was working with someone so I waited for about 10min or so. When she came over she apologized for the wait and I began to discuss cell phone plans. She offered some great plans which included internet as well! So not only was I breaking up with AT&T, I was breaking up with Spectrum, too! They offered a sweet discount on the iPhone 17 Pro Max, so I went with that. About 20min later, I had a shiny new iPhone and sparkling new cell service & internet to boot. I'm still working out some of the kinks of having new service on a new phone but all of that is par for the course. Overall, I'm very pleased with my experience and I'm hoping it will the start of a long & happy relationship.

They have the best customer service and the best prices. Their communication is excellent, and they…read moreare very detailed in their work. I highly recommend them!

I am extremely disappointed with the service and quality here. I paid $140 for a screen…read morereplacement, but the next day the screen started freezing. When I returned (a 30-mile drive), they refused to check it despite arriving 40 minutes before closing. The "6-month warranty" was useless. They claimed the screen was cracked even though I only removed the protector to help them see the freezing issue. As an Uber driver, I couldn't be without a phone, so I had to settle for a broken, taped-up LCD for another $10. That also failed within two weeks. I eventually had to go to another branch listed on their card, where a low-quality, non-original LCD was installed. The phone still freezes constantly. I have wasted time, money, and gas. I expect a full refund for the faulty parts and the terrible experience I've had to endure. Avoid this place if you value your time and money.

Yesterday, I met with an Apple employee named Kayla who told me how the Apple Air IPad works. I was…read morethankful that she was kind and informative enough to help me with how the IPad notes worked. I learned about how to make those pictures on the IPad notes like they show you on the official website. She told me that the IPad Pencil Pro is the best on this. I learned about how to do the stuff. I also love how Kayla gave me some Apple product trivia. An example would be that I mistakenly thought someone's phone number in the notes was about to be misused by a creepy stranger, but Kayla told me that it's a sample number created by Apple. She was also transparent on me on when the IPad Air M4 and the 17e release dates. She told me that they'll be arriving to the Apple store in-person next week on Wednesday.

A Shoutout to Bailey at the Genius Bar…read more I have to give a huge shoutout to Bailey at the Genius Bar for turning what could have been a routine visit into a standout experience. I brought along my friend Cynthia--who, bless her heart, can be a bit much with her endless questions and objections. But Bailey didn't just handle it; he embraced it. He answered every one of her questions with a smile, defused every objection with patience, and managed to keep the whole interaction not just smooth but genuinely enjoyable. What really stood out was how Bailey made us feel like we were having a great conversation with a friend, all while providing top-notch service. He took something that could have felt like a chore and turned it into a memorable, above-and-beyond experience. Honestly, Bailey set a new bar for customer service. If you're heading to the Apple Store, do yourself a favor and hope you get someone like him.

Unfortunately reception is horrible In California some…read moreplaces are barely gets a signal. In some spots in Costa Mesa corona Del Mar , pelican hills u can't use internet at all. Also this month they just add $170 to my bill for international calls . And I never called abroad. Offer my call they just wave it. Imagine if you are not calling them, they will be charging u for whatever they want. It's sad.

Do NOT go to this location!!! Or Verizon in general! I went in to purchase a phone for one of…read morethen"lines" they manipulated me into buying. Why does it feel like I'm buying a used car every time I go to purchase a phone? The rep talks to me, goes in the back to talk to their manager, and then comes back out like a negotiation. WTF? I just want a phone what is going on??? I was there for over 2 hours and exhausted to end up with ANOTHER line, a business account, a new internet (which I never even was told this was happening!) a box showed up at my doorstep with a new internet box. I am being charged for 2 internet accounts, my bill is now outrageous. The manager gave me his business card "to help" but when I reached out no answer! I've tried calling customer service but was on the line for an hour, switched to 6 different operators who could not help me! Verizon is a joke!!!!!!

They were very helpul , despite my situation ! amaizing costumer service…read more i had purchased a privacy screen protector cash in another location and whoever helped me didnt put it on the sistem on my account so they were not able to find it on my records but they still honored the svreem protector (i had purchase it before with them wich means u can change it as many times as needed free of charge !) (THANK YOU! ) ;)

The manager Linda and the team are ABSOLUTELY amazing, and T-mobile is great service, and the price…read moreis better than the other phone companies

Had a broken Samsung S24 screen that was not working. Instead of buying a completely new phone, I…read moretook it here and they quoted me a price of $370 to replace the screen with an original factory version. The whole process worked out great and took about 3 hours. Saved me $2000 to buy a new phone.

Needed my iPhone fixed immediately, front and back screen were cracked…read more He responded fast, was able to fit me in, fixed it quickly. Everything is working great, I can tell he knows what he's doing. Quality parts and service. He's in the jamboree plaza Thank you so much