I stopped by the new T-Mobile location in Westfield Countryside Mall in Clearwater. As I entered,…read moreI immediately greeted. I was looking for a new case and generally "just browsing." I'm already a customer via the Unlimited 55+ Plan. It covers two phones with unlimited data, call & text. When we got the plan it was only $60/month but I believe that it's up to $70/month, now. You just have to have it on auto-pay with a credit card and be over 55 yrs. old. I've never had any issue with the service with T-Mobile and the staff are always very friendly and helpful.

If you are military, or military affiliated, look no further than T-Mobile. With service in every…read morecountry I been to (72 in total), I was able to stay connected to my loved ones back home!

Mani was very knowledgeable about my iphone and helped me choose a replacement since mine was…read morebeyond repair. Great price! He's helping to restore my settings. I 100% recommend this business.

Needed to replace my worn down battery on my Galaxy 24Ultra. Was in the area, but had already…read morehoned in on this shop based on ratings, so I stopped by to see if my battery could be immediately replaced. Mani confirmed he already had an OEM battery and could do the job in 45 minutes. He beat it. Price was reasonable and I wasn't going to price shop when he said his timing and cost. The added plus is his German Shepard puppy that would love to interact with the customers! Highly recommended!

We had a great experience at the store today. Kudos to Lidia and Adam for both assisting through a…read moredifficult port situation and providing multiple options to have a more cost effective family plan than prior. We appreciated their time and knowledge today!

Misleading Sales, Broken Promises, and Zero Accountability…read more I went to an AT&T Mobility store for one simple reason: to replace an iPhone. I specifically chose a model that was listed as in stock and confirmed it could be delivered the next day. This was important because it was a birthday present. Lidia, a Retail Sales Expert, explicitly told me the phone would arrive the next day. That assurance is the only reason I placed the order. Fast forward: AT&T now notifies me that the phone might ship in a month. When I tried to resolve this directly with AT&T, I was met with an estimated two-hour wait time just to speak with someone. Completely unacceptable. I then called the store and spoke with Lidia again. Her solution? Come back to the store, cancel the order, and start the entire process over--with absolutely no guarantee that the delivery would be any faster. In other words: "Sorry we misled you, now waste more of your time." This is either gross incompetence, misleading sales practices, or both. AT&T had no problem taking my money, but when it came time to honor what was promised, there was zero ownership, zero urgency, and zero customer service. I'm beyond disappointed. What should have been a simple purchase turned into a frustrating mess that ruined a birthday gift. If you value your time--or honesty from a company--think twice before stepping into this store. Disgusted is an understatement.

Very happy with the service we received from Chris K. Came into switching my line to my SO's…read moreaccount from another competitor to Verizon. He was very knowledgeable about everything. He added me to a new account with a new phone & also told my SO about his deal he had being a loyal customer. Verizon was able to buy back his old phone and upgrade him as well. While the process was tedious, Chris K was extremely polite and courteous from start to finish. He stayed 3 1/2 hrs after close to get everything squared away for us! He's new to the cellphone sales but was so friendly and calm as he went through the process with us. Thank you Chris + team for taking the time and making the whole process bearable. Chris, we hope you make it far in this industry! If you go to this store, go to Chris K.

Please do not shop here. This place is completely unprofessional and dishonest. I was misled about…read morea supposed "free phone upgrade" that was actually a monthly payment plan, with a bill nearly double what I was told. When I tried to resolve the issue, the employee Nick was rude, dismissive, and blamed me instead of helping. He even told me to "call Verizon and get some third world country person to help." The manager was just as bad--hung up on me, accused me of being rude to staff, and ignored what really happened. I am pregnant, and instead of support, I was met with hostility and unnecessary stress. Nick immediately twisted the situation, falsely claiming I yelled at him, and got his coworkers to back up the lie. This store is extremely dishonest. Once you sign up for one of their so-called deals, you'll see how carefully they've set things up to get rid of you instead of taking responsibility. This is the transaction info for my "free phone" for anyone who thinks this isn't real: Order placed: 7/20/2025, Order number(s): 169691, Order location code: 7279301, Due today: $0.00.

They run a repair shop but don't know how to repair phones. Nothing but cheap cases that break a…read morefew days later. You stand a better chance at throwing your phone in the trash then them repairing your device

So I work for a cellphone provider and I won't mention which one. However the guy working there…read moresold my customer a used tablet, told him that it was unlocked. I tried to activate the tablet and it showed up on a negative list for activation. Meaning it can't be activated for a number of reason (lost stolen or not paid for) so my customer went back to ask for a return or exchange and I received a call from the guy managing the location only to have him Insult me. Basically said I should stick to my job while does his. I informed him that if he is selling an unlocked android device then that means it can go on any carrier how ever his version of unlocked meant that he was able to remove the lock screen the device had so he can resell it and screw over the next guy. I highly don't recommend anyone shopping here please avoid at all costs.