In general, I don't review a business the first time that I deal with them, because I'd rather get…read moreconsistently excellent service than service that's outstanding one day and lacking another. This is an exception, since I'm writing a review after my initial experience; however, I've given 4 stars instead of 5 only because of my limited knowledge.
To start, I found All Around on Yelp, where they have a number of 5-star reviews, but none are recommended - filtered out by software. Most, if not all, look legitimate to me, and only two are by the same user, but were submitted in different years. As a "geek", I find software algorithms useful: I'm not criticizing Yelp, and I understand that staff can't override the software. However, the end result - no recommended reviews - does not appear to reflect Yelpers' experience with this vendor.
I messaged the business on Yelp late in the evening just before the end of a month (the busiest time for movers), and before long, the owner messaged me back. His response time was far faster than that of a competitor whom we've used before and could use again to move a piano.
My aim was to have a piano, which we'd loaned to an aging musician in a care facility, moved, as he wasn't coming back, and passed away. Despite leaving and getting voicemail, we'd been unable to talk directly with staff. As luck would have it, Laird not only knew the facility, but a senior staff member, and when I left him a message, he quickly called back and agreed to the piano staying over the weekend. Meanwhile, we could arrange to donate the piano to benefit the community, rather than bringing it home - saving us money in the long run.
The crew of two led by Rory was just as professional and helpful as Laird. Although we have no immediate plans to move, I'd definitely contact All Around if we needed help to rearrange big pieces of furniture like a Murphy bed, and highly recommend them.
