I am only giving this dump 1 star because the attached restaurant, Rock & Mexicana, is actually pretty good and the free breakfast wasn't awful.
My husband and I stayed here in February for a weekend getaway to Windham Mountain. When we arrived I was informed that the deal I was promised over the phone, which included free lift tickets to the mountain, was not applicable because it was Presidents "Week." Was I told this over the phone while booking? No. So I was already upset before we even went up to our room. And the price was not adjusted even though we now had to shell out money for lift tickets!
The room was large with a separate living room area. I was actually impressed. Until I noticed the thump thump thump of someones loud music. I assumed it was our neighbors and it would eventually stop. So we left our room to get some food and drinks. We came back at night to discover that the music had not stopped and our room was in fact located over the kitchen of the attached restaurant. It was like 12am or 1am and the staff was cleaning up and blasting music right below our room. My husband was nice enough to go down to the front desk and ask for another room. The staff was not very accommodating, they acted like they couldn't move us, although they finally did thanks to my husband's persistence. The whole process took 30 minutes, which is ridiculous. Our new room was luckily much quieter - and MUCH smaller. So small that the door basically opened up into the wardrobe that held the TV. Was the price adjusted? No.
We originally chose this place because of the promised shuttle to and from the mountain. It turns out that parking at the mountain is easy and free, so we never utilized the shuttle. I tried to the last day, when I didn't feel like skiing and I thought I could meet my husband at the mountain after he was done, but the shuttle apparently only goes FROM the mountain in the afternoon. Like dropping me off when you're going there to pick people up would be so difficult??
This place is rundown and poorly run. The staff is not friendly. Visit Rock & Mexicana, it's worth a trip, but DO NOT stay here. It is a waste of money. read more